Telsco Security

4.8 · 123 reviews
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Jake
Reviews 1
2020-12-28 05:11

Telsco has been fantastic for helping us with our ...

Telsco has been fantastic for helping us with our new security system. Our sales rep Kimble helped fit us in on our tight timeline. Our technician Chris was cheerful, hardworking, went above and beyond and explained things in a simple and concise manner. He also cleaned up before leaving and ensured...

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Fone Bone
Reviews 1
2020-12-24 19:16

A very positive experience from sales to installat...

A very positive experience from sales to installation. Sales: straight forward costs; no "five year contract" kind of garbage; prompt call back, clear and detailed quote. Service: on-site person was professional and efficient. Fixed the issues that I had with existing hardware (because it was i...

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Rami Bellman
Reviews 1
2020-12-23 16:47

My business would be under water if it wasn't for ...

My business would be under water if it wasn't for them! We had a severe storm that knocked out power for a few hours. Got a call from them shortly after notifying us a flood sensor was triggered in the sump basin. We successfully ended up using one of the battery backups they provided for our survei...

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Hill Station
Reviews 1
2020-12-18 06:53

As a woman living alone, I installed home security...

As a woman living alone, I installed home security to add to my sense of comfort. What I didn't expect was how having home security dramatically improved my sleep. I highly recommend Telsco. They are thoroughly professional at every stage and the installation was such a breeze. They will provide yo...

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Darcey Foerster
Reviews 1
2020-12-16 20:23

I love Telsco and I highly recommend them to every...

I love Telsco and I highly recommend them to everyone. They are a local company. Customer service is always excellent and the price is affordable. Plus when your alarm goes off, it's an actual human being from Edmonton who calls to check in on you. Thanks Telsco!

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Angelo Osualdini
Reviews 1
2020-12-15 07:48

Our Telsco experience was amazing to say the least...

Our Telsco experience was amazing to say the least from a customer satisfaction perspective.
Beginning with the quoting process to the end of the installation all the staff were knowledgeable, respectful and competent at their trade.
Of particular mention was the tech who performed the installatio...

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Garry
Reviews 1
2020-11-28 21:39

Being new to the city I didn t know who to hire to...

Being new to the city I didn t know who to hire to install a security system. After referrals from a couple of people I contacted Telsco. Janine, the sales rep, was outstanding. She listened to my needs and made suggestions but did not try to oversell me. Heiko, the installer, was very patient and i...

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Olaniyi Taiwo
Reviews 1
2020-11-28 00:04

I had an extremely positive experience with both t...

I had an extremely positive experience with both the Sales Rep - Nathan and the Technician- Kam.
Prior to meeting Nathan, I had almost completed my dealings with a different provider but his knowledge and professionalism gave me confidence to subscribe to TELSCO. My choice and decision was further ...

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Marlene Alexander
Reviews 1
2020-11-19 00:50

We are very happy with the service and response fr...

We are very happy with the service and response from Telsco and it's representatives.
We set off our alarm and promptly receive a call from Telsco to check on us and our system.
Recently, the internet was down. Shaw took one week to respond with sending someone out, while Telsco was notified and ...

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Lorne Wight
Reviews 1
2020-11-17 13:18

We have been using Telsco Security Systems for ove...

We have been using Telsco Security Systems for over 15 years in our home in Sturgeon County. We recently did an upgrade to allow us to use a mobile app and it is fantastic. Their service to install the app was outstanding and they are always so accommodating when we have questions. We love supportin...

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Krissy Hay
Reviews 1
2020-11-16 06:15

Being a new mother I wanted the peace of mind know...

Being a new mother I wanted the peace of mind knowing my child would be well protected. Telsco was able to do just that. They are a great company to deal with, they are fast and very professional. I have been dealing with kristen, she is fantastic! She was able to get me a great deal on everything n...

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B Geiger
Reviews 1
2020-11-08 18:26

We have been Telsco customers for many, many years...

We have been Telsco customers for many, many years, and when it came time to move up to a newer technology platform, they made the process easy and cost effective. During informative, no pressure consultations, we were presented various options to make the best decision, and are now enjoying the ne...

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Kathleen D
Reviews 1
2020-11-03 01:01

I chose Telsco because I wanted to support local b...

I chose Telsco because I wanted to support local business!! And I really liked the idea that if I ever had any issues with my system, the representatives are right in my own city. After reading a lot of other reviews about other security system companies, I chose to stay local and I am glad I did. T...

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Phil
Reviews 1
2020-10-24 23:44

I have been protected by Telsco for over 25 years ...

I have been protected by Telsco for over 25 years now. I can say that it is a great company with wonderful staff who have always treated me with friendliness and courtesy. From the office staff to the technicians to the service reps who have visited me in my home, I have the highest praise for them...

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elaine berezanski
Reviews 1
2020-10-24 14:05

Telsco was my security provider for eighteen years...

Telsco was my security provider for eighteen years at my previous
residence. I had chosen them then because they were a local company
and for the duration of our relationship I was provided with excellent service. Then I moved and since the new home had an already installed product, I opted to ...

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michael schayer
Reviews 1
2020-10-22 15:20

Telsco is the best!!! Always prompt to respond to ...

Telsco is the best!!! Always prompt to respond to my alarm going off even if it s a false alarm. Service staff is always on time for appointments, knowledgeable, friendly and able to fix any issues with the alarm system I may have. I would highly recommend Telsco to anyone!!!

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Jerry Dolynchuk
Reviews 1
2020-10-16 15:54

I have had my Telsco alarm system since February o...

I have had my Telsco alarm system since February of 2020, and have only good things to say about Telsco, I have had a very positive experience from sales to installation to current service.

I have a complicated house to install an alarm and I needed the sales person to come on site to do a quote....

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Manav Chadha
Reviews 1
2020-10-06 09:03

Telsco is an amazing company. I found the team ver...

Telsco is an amazing company. I found the team very courteous, respectful and provide excellent service either by phone or in person. Moreover, their onsite technicians are very knowledge, keeps customer at ease and make sure to make customers happy as they take their work with pride and honor. I wo...

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G Andrews
Reviews 1
2020-10-03 21:10

I have been a customer of Telsco's for many years ...

I have been a customer of Telsco's for many years and have been very happy wit the system and service. We recently upgraded our system and had to have a small issue fixed. The repairman, Oscar was amazing! He was professional, friendly and very knowledgeable. He fixed the issue right away. Telsco ev...

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Diane McDougall
Reviews 1
2020-10-03 09:18

After many years with an alarm company that treate...

After many years with an alarm company that treated me like a number, I moved to Telsco. They treat me like a valued customer, get to know my needs, and always make sure I have no unaddressed questions. I like that they are local and know the Edmonton area, and I'm not monitored from another part ...

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Brenda Carrier
Reviews 1
2020-10-01 05:02

We have been Telsco residential customers for abou...

We have been Telsco residential customers for about 25 years. Our system was outdated so we needed an upgrade to wireless. Gene put together a quote that was acceptable to us and our upgrade was done by Les. We were told our install may take most of the day but Les was done in a couple hours. We th...

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Martin Bauerschmidt
Reviews 1
2020-09-27 22:24

If you in search of a security provider look no fu...

If you in search of a security provider look no further. I have been dealing with Telsco for about a year. The sales team is engaging and friendly. Working with you to get the security system you need. The installation is quick and professional. The customer service is outstanding. Telesco sets the ...

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Michael Chrapko
Reviews 1
2020-09-22 06:50

As a Telsco customer for the last 5 years, I would...

As a Telsco customer for the last 5 years, I would highly recommend their service. I recently had an issue with my system and the response was prompt. The technician drove 90 km and replaced an out of warranty component with no charge.

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Raji Grewal
Reviews 1
2020-09-16 10:39

Mike prepared proposals as per our needs to upgrad...

Mike prepared proposals as per our needs to upgrade the system. He followed up if we have any questions and NO pressure sales. Kam the installer was on time, professional, efficient and answered all the questions. I highly recommend Telsco.

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Ross Hodgins
Reviews 1
2020-09-09 02:48

Summer 2018

Summer 2018

Testimonial for Telsco Security

When we were selecting a security system for St. Albert Honda we had a number of factors to consider. We wanted to work with a company that was reputable, current with today s technological advances and large enough to accommodate our needs.

Partn...

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MeliB0Belii
Reviews 1
2020-08-25 02:24

Amazing Company! Its so nice to be able to call an...

Amazing Company! Its so nice to be able to call and talk to someone right away rather than waiting on hold forever!

The staff were so knowledgeable, and provided us with actual solutions for our security. Thank you to Telsco for keeping our home and family safe!

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Kathy Mueller
Reviews 1
2020-08-24 16:36

We had been with a company for more than 20 years ...

We had been with a company for more than 20 years when they were bought by another company. We were very frustrated with the service and started looking around for options with our old hardwired system.

We found Telsco - from our very first interaction (requesting a quote via their website) to t...

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Michael Meara
Reviews 1
2020-08-14 06:32

We have been with Telsco for many years after swit...

We have been with Telsco for many years after switching from Chubb. We wanted a local company and Telsco fit the bill. Since changing they have be all you could want in a security company. Their staff have always been friendly, professional and competent, a rarity in our high tech world. We recently...

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Dawn Marie Latam
Reviews 1
2020-08-07 15:05

The experience with Telsco was the type that one s...

The experience with Telsco was the type that one should experience with every supplier. The tech was extremely competent, fastidious with respect to ensuring that everything operated properly and provided answers to any question posed in a professional and friendly manner.
The follow up from the ma...

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M E
Reviews 1
2020-08-05 18:18

The one "1 star" review here sounds like user erro...

The one "1 star" review here sounds like user error to me haha. I have been with Telsco for about 5 years now. By far the best alarm company. The fact that everything is local and call center isnt in Kentucky or something is great. They know the city, know local law enforcement making it a very smoo...

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Dave Dempsey
Reviews 1
2020-08-02 04:07

We had Gordon come to our home for a warranty foll...

We had Gordon come to our home for a warranty follow up call on one of our devices. I was blown away by the amount of time he took to sit and teach me the system. To show me that the system is capable of so much more than one realizes. He took time to fix additional issues with the system that weren...

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Nesen Naidoo
Reviews 1
2020-08-01 13:26

Why Telsco? It's a local company with outstanding ...

Why Telsco? It's a local company with outstanding service. I've used Telsco at my work place and was impressed with their product, installation and service. They made sensible and worthwhile recommendations to meet our workplace needs. Bill Lazarek, now retired, was always a proponent ensuring that ...

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Alex Poly
Reviews 1
2020-07-23 20:42

Telsco Security provides outstanding customer supp...

Telsco Security provides outstanding customer support and an even better monitoring station experience. The installation department is fast and effective, and the sales team is just wonderful! Don't even think about going with anyone else! Telsco has everything you need for both residential and com...

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Diana Scanga
Reviews 1
2020-07-23 02:11

Great customer service. Telsco goes out of their ...

Great customer service. Telsco goes out of their way to ensure that the customer is satisfied. Prompt responses to any inquiries. We have a had great experiences with their technicians. Would definitely recommend! Keep up the great work!

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Marjorie Foth
Reviews 1
2020-07-16 05:35

Telsco was recommended to me by a friend and I was...

Telsco was recommended to me by a friend and I was not disappointed. From the time Vickie came to walk through my house to give me a quote, I knew I was in good hands. Telsco accommodated me to install my security system on a weekend; as my work schedule did not allow it during the week. Nyan instal...

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Rosemary Kosh
Reviews 1
2020-07-08 18:50

I would recommend this company to anyone looking f...

I would recommend this company to anyone looking for excellence in home security. The staff are the most professional I have ever dealt with both service staff, office staff and the security staff. I will never change to another company.

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Tracy Losey
Reviews 1
2020-07-07 09:41

I chose Telsco for my business security because th...

I chose Telsco for my business security because they are a local business with a good reputation. I have been very pleased with the service provided, and I especially like having the mobile app accessibility. Customer care is always friendly and knowledgeable, and service is fast and convenient. I h...

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Nevan Bennett
Reviews 1
2020-06-24 16:41

My wife and I have been a client of Telsco for a f...

My wife and I have been a client of Telsco for a few years now, what initially drew us to Telsco was that they were recommended by a family friend and they are based locally in Edmonton, Alberta.

When we call Telsco for service we are not waiting for long periods over the phone. If their represe...

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Rhonda L. Ross
Reviews 1
2020-06-21 09:50

Hello, I've been personally dealing with a Patti J...

Hello, I've been personally dealing with a Patti Jones & various tech's in the last 13months (2017 to current-jan 2019) an estate home. Whether its help with re-programming the keypad or help with an alarm that won't arm at an estate home. I would get technical support over the phone ASAP. Tech...

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AB Caesar
Reviews 1
2020-06-21 08:05

Just wanted to say a shoutout to Brandon at Telsco...

Just wanted to say a shoutout to Brandon at Telsco! He did a a fantastic job helping me try and find my new security system, unfortunately it wasn t the right time for us but when I m ready I will be going back! Thank you for your help and would highly recommend seeing brandon when looking for your ...

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Ken S
Reviews 1
2020-06-15 16:35

We've been TELSCO customer's for 15+ years and as ...

We've been TELSCO customer's for 15+ years and as will happen technology ages and needs to be upgraded at times. This was the case earlier in the year and at their recommendation had a new system and keypad installed to insure continued coverage and monitoring. Unfortunately, after the upgrade the...

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Rick Grosul
Reviews 1
2020-06-14 19:40

I ve been a customer for many year, for good reaso...

I ve been a customer for many year, for good reason. My most recent experience is yet again a reminder of why Telsco is the best. Telsco Is a principled local company focused on customer service and solid value for money. I recently decided to upgrade my system. Doug, in sales, was prompt, compete...

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Darren Reynes
Reviews 1
2020-06-11 10:14

I was with Telsco from 2010-2019 and made a switch...

I was with Telsco from 2010-2019 and made a switch to another home security provider for various reasons. I have never had a home security system until I originally signed up with Telsco. I switched because a friend is a dealer/rep with another company and they had a very good promotion to get a wir...

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Ronald Seth
Reviews 1
2020-06-06 04:24

Telsco's service is unparalleled to none. From sal...

Telsco's service is unparalleled to none. From sales, administration, service and installation and monitoring, there are probably no one who cares more about their customers than Telsco team. They define the true meaning of integrity. Keep up the good work!!!

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Brent Olynyk
Reviews 1
2020-06-01 02:02

We were having problems with one of our door senso...

We were having problems with one of our door sensors, so Patrick came to look at it for us. We were able to get the initial appointment promptly and Patrick arrived on time. Within a few minutes he had the problem solved and was on his way. He took the time to explain the situation, so that we kn...

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S Kane
Reviews 1
2020-05-26 23:19

After being with ADT for approximately thirty year...

After being with ADT for approximately thirty years and finding their service to be less that satisfactory lately, after much research, we changed our service to Telsco. We were very impressed with Mike in sales and the two technicians, Dushyant and Vishai, who worked non-stop for four hours replac...

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Priscilla Sorochan
Reviews 1
2020-05-24 14:59

Our sales rep Mike and our technician were very kn...

Our sales rep Mike and our technician were very knowledgeable about the equipment and installation. They were able to answer all my questions in a way that I could understand since I m not tech savvy. We are very pleased with the level of service we received.

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Samantha Wildman
Reviews 1
2020-05-22 08:09

Our Telsco experience was great! i would recommend...

Our Telsco experience was great! i would recommend this company to anyone! they are very efficient, fast, and patient with everything! from the time i called to make an appointment, the quote, and all the options and knowledge that was available to us.
Our tech was great, he was very kind and patie...

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Jay WP
Reviews 1
2020-05-21 00:00

We have been clients of Telsco for over 2 years no...

We have been clients of Telsco for over 2 years now and can't complain about anything. Quality of install was great, hardware is reliable and suitable, monitoring is thorough and attentive, after sale service and tech support has been strong. We are so impressed that we have made another long-term c...

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Glenn Forbes
Reviews 1
2020-05-03 03:13

We have had our Telsco alarm system for over 21 ye...

We have had our Telsco alarm system for over 21 years. We ve never had an issue with it. Given its age we decided to upgrade it, as well as having a dog that sets it off. Newer motion detectors are better at not triggering for animals.
Every person we interacted with was professional, knowledgeable...

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J D
Reviews 1
2020-04-25 14:11

I have been a customer of TELSCO for over 10 years...

I have been a customer of TELSCO for over 10 years. I am a huge fan. The company is Edmonton based. Any contact I have is with a real person. I have had the odd alarm go and when I get a call it is from someone in Edmonton who is thoughtful, concerned and responsive. I have a vacation property ...

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Eliseo Lim
Reviews 1
2020-04-22 21:46

Before switching to TELSCO I searched the web and ...

Before switching to TELSCO I searched the web and called them. I had a good impression so I arranged to meet Craig. He was very friendly and likeable as well as very professional and very knowledgeable. So I decided to go with TELSCO. Craig coordinated everything and Kam installed it like a breeze ...

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Stacy Miskew
Reviews 1
2020-04-18 13:48

I have been a Telsco customer for over 20 years no...

I have been a Telsco customer for over 20 years now... the last few years I have added sites and Telsco has been there to help. Kelan has been our preferred tech for any little things that come up or changes we want to make. He just left here and I don't normally write these reviews but his servic...

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P Smith
Reviews 1
2020-04-16 13:28

Our house was broken into in mid-August. The croo...

Our house was broken into in mid-August. The crook broke 2 doors, pulled all the drawers and took easy to carry items - cash, jewellery, car keys, etc. The insurance company changed the doors and locks but our sense of security was gone. It was time to secure the house. My niece in Calgary searc...

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Anita Ho-Choi
Reviews 1
2020-04-11 10:59

we are very happy with Telsco . The guy who came t...

we are very happy with Telsco . The guy who came to our house and stall the system was very patience with us and friendly and knowledge. Overall, the staffs are very sincere and approachable and always response in a timely manner. We are happy we choose Telsco for our home security need.
Highly re...

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Larry Hunka
Reviews 1
2020-03-25 09:55

Telsco was the most expensive system we looked at....

Telsco was the most expensive system we looked at. My office and many friends use them so in spite of the cost we went with them. Certainly worth the extra cost. System works great and their service is superb. I am happy to pay a premium to get great system and service.

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Larry Metz
Reviews 1
2020-03-20 03:17

Just moved into a home that had a system installed...

Just moved into a home that had a system installed and monitored by this company, so I figured it would be a simple process to call to reactivate the monitoring for us . Called on a Friday afternoon and sale person said it was getting late in the day and that they would get back to us on Monday ... ...

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Karla Palichuk
Reviews 1
2020-03-16 13:43

I have been using Telsco now for about 6 years. I ...

I have been using Telsco now for about 6 years. I chose to go with them because they are a local company and monitor the system locally - evenings, weekends and holidays.
I have been so pleased with the service and the response times. When I've accidentally set off the alarm, they are consistently ...

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Jim Stang
Reviews 1
2020-03-15 18:16

Had to call for service recently when my camera wa...

Had to call for service recently when my camera was acting up. The tech -Gordon - was great. He called when to let me know he was on his way, he was on time and most importantly, he identified the problem right away and didn't leave until everything was fixed and he was sure it was working properly....

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Black Hawk
Reviews 1
2020-03-06 23:53

Telsco is truly an amazing local company who truly...

Telsco is truly an amazing local company who truly understands the needs of their clients. They are extremely professional yet wholeheartedly caring to your individual needs and concerns. As a local company, there are no wait times for support and most importantly, during times of emergency, they ar...

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Kay Charbonneau
Reviews 1
2020-02-28 05:40

We have had a very good experience with Telsco sec...

We have had a very good experience with Telsco security systems. We checked out many other security companies before going with Telesco. Our salesman, Stephen Nette, was extremely helpful and has continued to help us with any questions. The installation was done very professionally and thorough ...

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Irene Cabay
Reviews 1
2020-02-19 16:08

When we bought this house 3 years ago, the previou...

When we bought this house 3 years ago, the previous owner was a Telsco customer. We decided to keep the alarm system because my husband works out of town a lot and I felt safer having it. I can't even burn the popcorn and they are calling to see if everything is OK. I truly feel safer! Recently ...

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Derrick Meyer
Reviews 1
2020-02-17 19:05

About a year ago, I contacted Mike Gagne from Tels...

About a year ago, I contacted Mike Gagne from Telsco security to quote us on a system for our new office. We had received multiple quotes from different companies. What struck me about Mike was his knowledge of the security field, the fact that he had been a part of every level of their business a...

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