Pollard Windows Inc.

3.4 · 84 reviews
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Whitney Ballard-richter
Reviews 1
2020-12-23 04:29

We custom built in 2009 using pollard windows...th...

We custom built in 2009 using pollard windows...they have faded out to almost a white colour when they were beige. I contacted the office and the service lady told to send picks..which I did. I was told it wasn t the recalled colour and no action would be taken. Terrible quality and company wouldn t...

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Kale Stenersen
Reviews 1
2020-12-19 15:51

My Pollard Windows was my biggest mistake when I b...

My Pollard Windows was my biggest mistake when I built my home. 8 of the window panes came in backwards leaving a blue look when you look outside. 1 of those 8 panels was fixed. They shipped me the 8 sashes and told me to hire a local glass person to replace it and they will reimburse me for thei...

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Jerry McCutcheon
Reviews 1
2020-12-09 19:16

I had an issue with some windows and contacted Pol...

I had an issue with some windows and contacted Pollard for some help. They responded quickly and sent a very competent and professional gentleman to our house. He assessed the problem immediately and within weeks our window replacements were installed ! What can I say : customer service is alive and...

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Don
Reviews 1
2020-12-09 11:48

Poor Windows: I have had 2 homes with these window...

Poor Windows: I have had 2 homes with these windows put in by the builder from new, so obviously just builder quality, not upgraded. But poor quality from the start from seals going and lots, I mean lots, of condensation, which will also form ice on inside of the window.
And it's not simply the moi...

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Susan Routliffe
Reviews 1
2020-12-09 02:24

We have used Pollard for our original windows over...

We have used Pollard for our original windows over 30 years ago. We just replaced several windows. The service and installation went well. Installers were efficient, knowledgeable, and did an excellent job. We are very satisfied.

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B Dokainish
Reviews 1
2020-11-23 09:13

My house was built in 2016 and I have two interior...

My house was built in 2016 and I have two interior panes already cracked. have sent emails to resolve the issue in 2018 and all I get back is that the warranty is one year!!!! are you serious?? this is a first I have heard that a company that has been in business for 70 years has a 1 year warranty, ...

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Jordan Barton
Reviews 1
2020-11-21 00:14

Just had one of your drivers overtake me on a sing...

Just had one of your drivers overtake me on a single lane road while I was turning onto my driveway, I had two of my children in the car. He hadn t noticed me slow down so he had no other option. Truck Number 1963. Today is Friday, March 27, 2020

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joshpfleming
Reviews 1
2020-11-18 18:06

Standing here with my mother who is speaking to th...

Standing here with my mother who is speaking to them about a missing screen from their house. It feels like they give less than two farts of care - they are derisive and condescending and the first person was too lazy to stand out of their desk away from the course terms to come and speak with us.
...

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Oscar Silva
Reviews 1
2020-11-09 12:06

Since you can only post 1 review on Google at a ti...

Since you can only post 1 review on Google at a time I will continue our issues with this ridiculous company on my husbands account. So following up on the below review.....it has been 6 weeks now and still no contact nor new Doors. We were told 4 to 6 weeks for our new Doors that were gushing rain ...

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ROBERT Rivard
Reviews 1
2020-11-09 08:26

Customer service should be exceptional at this pla...

Customer service should be exceptional at this place but when u get put through to the sales staff I was met with short aggregates behaviour like I was bothering the woman. So I thanked her and have moved on to a provider who wants my business. Sad.

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tommy hill
Reviews 1
2020-11-09 06:56

I m really impressed with their professional appro...

I m really impressed with their professional approach right from the stage of estimate, quote and until installation. Every individual who has contributed towards the window right from procurement, delivery and installation was marvellous. I appreciate the Project Manager who has gave me best price ...

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Paul Deschamps
Reviews 1
2020-09-16 09:40

These guys have outstanding selection when it come...

These guys have outstanding selection when it comes to windows and doors. Get custom orders and have it delivered by some of the hardest working guys in the business. Their doors and windows are made with quality first. Their prices are on par with other companies but they're always upping the techn...

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Bernita Bergsma
Reviews 1
2020-09-14 23:09

Lousy windows. Seals broke in five of them. We do ...

Lousy windows. Seals broke in five of them. We do have an air exchanger. Called company but we are out of warranty. Sorry. Inside sales lady was extremely rude, especially when I when I asked again about it. What lousy warranty and Windows. I'm sure this company will stand behind you if you only p...

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Bill Gagne
Reviews 1
2020-09-13 07:35

I needed to replace a broken basement window panes...

I needed to replace a broken basement window panes for our house that we were selling. Even though Pollard supplied all the windows except the basement windows, Shauna took the time to call the builder for me and track down the info I need. She was friendly and quick to respond. Awesome service when...

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Vaso Manojlovich
Reviews 1
2020-09-10 10:30

Very disappointed with Pollard. We had a piece of...

Very disappointed with Pollard. We had a piece of glass replaced 5 times in a bay window. Four of the times were under warranty and once was at my cost because the warranty had expired. We still don't have a clear understanding as to why the glass is cracking. Each time the repair man claimed ...

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Karen&Martin B
Reviews 1
2020-09-04 13:40

We own a 15 year old custom home with stucco exter...

We own a 15 year old custom home with stucco exterior and large windows in rooms with 12 foot ceilings. We wanted to maintain the wood interior but move to maintenance free vinyl clad exterior. All of the contractors who provided estimates expressed concern that removal of the existing windows would...

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Sean M
Reviews 1
2020-08-21 01:53

Happy customer. Bought during the re-opening stage...

Happy customer. Bought during the re-opening stage of the pandemic, dealt with informed and friendly customer service. Doors arrived within the promised timelines, and the installation went well, especially considering some issues unseen during measurements. Looking forward to using Pollard again fo...

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Rob Young
Reviews 1
2020-08-12 09:18

We just had two bedroom windows installed by Poll...

We just had two bedroom windows installed by Pollard Windows. We have been very happy with their service and the quality of the windows. Their salesman was very helpful and the workmen that came into our home were neat and polite. They cleaned up very nicely. We notice the rooms are much quieter n...

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Mario Bocca
Reviews 1
2020-08-08 09:36

Excellent!

Excellent!
Very satisfied with the product the assistance/service and the installation.
Thank you Pollard! Thank you Scott and Emma.

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Josie Angelini
Reviews 1
2020-08-06 22:12

We are very pleased with our new front doors, slid...

We are very pleased with our new front doors, sliding patio doors and windows. Our experience with Pollard Windows has been very satisfying starting with the sales representative, office staff, installers and finally the product. Thank you very much to the entire Pollard team.

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Lisa L
Reviews 1
2020-08-03 14:37

Pollard is the only company I trust for my home. W...

Pollard is the only company I trust for my home. We have hired Pollard to replace almost every window in our home. Without fail the service is exemplary and the windows a major improvement to our home. We shopped around at the beginning of our home ownership but now we just make one call. We know we...

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Raissa Dietl
Reviews 1
2020-08-03 06:59

It's a shame because they could be a really great ...

It's a shame because they could be a really great company but as I've learned when you have to deal with lots of different people vs one person that does the work and then you pay them, lots of quality, credibility and efficiency gets lost in the long list of different hands. The third window they h...

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A Edwards
Reviews 1
2020-08-01 10:34

Moustafa - I just wanted to circle back with you t...

Moustafa - I just wanted to circle back with you to let you know that the installers came and replaced the powder room glass. This now completes our order!

We sincerely thank you for the outstanding service that you provided to us from our initial meeting right to the end. As consumers who ha...

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Engelbert The Great
Reviews 1
2020-07-27 23:15

Absolutely terrible experience with Pollard window...

Absolutely terrible experience with Pollard windows and doors. We had 7 windows installed and two single doors and one double door. We had issues with three out the seven windows as well as one of the single doors and the double door. Two windows had the wrong frames attached and the other window ha...

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Kim l
Reviews 1
2020-07-22 19:42

In summary here are the facts:

In summary here are the facts:

1)I paid for custom made doors once the doors were delivered and installed after delays and frustrating conversations with Pollard, it was quickly uncovered that the measurements were significantly wrong. (See Pictures below for this obvious fact)
The doors sat ...

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A. Coulson
Reviews 1
2020-07-22 02:17

After many many quotes, I finally asked Pollard Wi...

After many many quotes, I finally asked Pollard Windows for a quote. The quote process was easy, professional and fast. I found exactly what I wanted at a reasonable price(ish). Excellent work on that aspect.

While waiting for the doors, I did call the company once about them and my phone call wa...

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Rachel Lim
Reviews 1
2020-07-14 13:21

Poor customer service, screen arrived damage prior...

Poor customer service, screen arrived damage prior to install, one of the screens was missed and not brought during the first appointment despite multiple confirmations, second appointment the technician didn t notify us of arrival and left even though we were home.

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Jordan Ringler
Reviews 1
2020-07-04 09:19

Phenomenal service from beginning to end. Scott on...

Phenomenal service from beginning to end. Scott on the sales team was great... Provided a quote with no sales pressure. Andre did a professional install, everything looks great. Emma on the service team was fantastic. Great communication all around. Highly recommended.

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Rafi Ballo
Reviews 1
2020-06-28 10:06

Window locks don't work properly, patio door latch...

Window locks don't work properly, patio door latch is loose, patio door glass seal is broken and these windows are less than 3 years old! Tried contacting them they wont reply unless you keep trying and they have an attitude of "my way or the highway". They want to make more money off their poor qua...

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Alex Norgaard
Reviews 1
2020-06-21 18:17

Have to say I have been very disappointed by the h...

Have to say I have been very disappointed by the horrendous customer service from this company. Window has been cracked for 2 months with 3 service appointments to fix it. The first was cancelled as no one was home since I had never been informed of when the appointment would be. The second, I waite...

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Mina Rossi
Reviews 1
2020-06-14 03:32

We were extremely pleased with the prompt and prof...

We were extremely pleased with the prompt and professional service of Pollard Windows. After we agreed on the estimate for our new sliding door, they scheduled our job to fit our hectic schedule. The installers were very courteous and cleaned up after the job was completed. We are very pleased wit...

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Joel Anderson
Reviews 1
2020-05-20 05:08

We had a mediocre experience with Pollard Windows....

We had a mediocre experience with Pollard Windows.

The windows themselves are decent. They don't feel like great quality, but the style of windows we picked may have contributed to that.

16 months after they were purchased (14 months after they were installed), one of our windows developed a "...

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Umair Fareed
Reviews 1
2020-05-18 21:28

terrible quality and customer service...

terrible quality and customer service...

Very rarely I leave a Bad review for any company, but I hope my experience help others make the right decision.

Noticed a crack on my house window...mind you. It s a Window thats not accessible from inside. (Covering literally a concrete wall). That mea...

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Judy Bower
Reviews 1
2020-05-08 04:34

Once again express my sincere appreciation to Andr...

Once again express my sincere appreciation to Andre and Phil for the job they have completed.

My completed door installation is beautiful and impressive! The choice was absolutely the right one! I love it and it changes the entire appearance of the house - it looks like a new house - modern and s...

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Chris Couperus
Reviews 1
2020-05-05 17:00

House was built with Pollard windows in 2008. Had ...

House was built with Pollard windows in 2008. Had seal failures within 3 years. Waited until 10 year warranty was near expiration before having the glass replaced. Ended up having six pieces of glass replaced under warranty at a cost of over $400. Now just a few months after warranty period was over...

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Dan Cooper
Reviews 1
2020-04-28 23:45

My experience with Pollard windows and doors has b...

My experience with Pollard windows and doors has been nothing short of excellent. Their president, Karen Pollard, is an absolute pleasure to work with, and runs a very tight organization. They have always been responsive to my needs, and deliver a quality product. I will definitely use them on my ne...

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Sherry C
Reviews 1
2020-04-20 23:41

Everyone involved in each step of process from con...

Everyone involved in each step of process from consulting, designing, ordering and accounting were very personable and professional. Windows and doors were designed and constructed exactly how desired. I am thrilled with the quality and overall look. Despite all other large orders of materials neede...

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barb hollett
Reviews 1
2020-04-13 11:59

Bought our home which is 13 years old, and has win...

Bought our home which is 13 years old, and has windows from Pollard under a 25 year gurantee.
Initially I was told that deficiencies with the windows would not be fixed, since we were not the original owners of the home.
I'm glad to say that both Jodie and Carm went over and above, with Carm, driv...

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John Lynch
Reviews 1
2020-04-05 16:58

Just had 13 windows and 4 doors, including a front...

Just had 13 windows and 4 doors, including a front fibreglass door. The installers Bob and Stan did and amazing job. They did 12 windows in one day and the remaining the next day. The final trim inside and out was done on the third day. From the salesman Scott to the final installation, everything w...

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Vickie Cooper
Reviews 1
2020-03-17 23:10

We have engaged Pollard Windows for window replace...

We have engaged Pollard Windows for window replacement for two of our homes and were exceptionally delighted with their product, installation and professionalism. They have a very hands on approach through the entire process. We would highly recommend this company for all of your window and door nee...

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Sher Connell
Reviews 1
2020-03-12 09:04

Everyone involved in each step of process from con...

Everyone involved in each step of process from consulting, designing, and accounting were very personable and professional. Windows and doors were designed and constructed exactly how desired. I am thrilled with the quality and overall look. Despite all other large orders of materials needed for p...

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James B
Reviews 1
2020-03-05 00:36

Do NOT call this company for door repairs. We cal...

Do NOT call this company for door repairs. We called them as the doors the builder installed in 2012 were from Pollard and we're having problems opening them in winter / early spring. The installation is well past warranty as far as I know so we agreed to a $150 service call charge for them to com...

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jovana stankovic
Reviews 1
2020-03-04 16:55

Unfortunately you have to give atleast 1 star on h...

Unfortunately you have to give atleast 1 star on here. But i must say they dont even deserve 1.

We moved into our new house in March. April 27 we realized our front doors were leaking water through the windows. We let our builder know right away and he contacted Pollard to let them know and have ...

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Dave M
Reviews 1
2020-02-25 14:57

two messages left for the service department in a ...

two messages left for the service department in a month, can t be bothered to return calls. will be looking elsewhere for repairs. if their service department is that busy that they can t return messages in the span of a month, hire more people

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Sophie Brooks
Reviews 1
2020-02-17 10:57

Today I visited their showroom in Burlington to ge...

Today I visited their showroom in Burlington to get a quote for a new front door. I wandered around the store for 15 minutes...2 people walked by me, neither asked if I needed assistance or even could bother to say hello for that matter. Clearly Pollard is doing such great business that they do no...

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Donna Galbraith
Reviews 1
2020-02-17 04:50

Getting the run around on the phone. Called to hav...

Getting the run around on the phone. Called to have a window repaired because it won t open. They send 2 techs 6 weeks later with no parts. Even though I paid up front for parts. Now I get no calls back from the upper management about this issue. Stay far away from these guys. Maybe 70 years ago the...

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Schone Stute
Reviews 1
2020-02-13 13:05

Found the lady who answered the phone to be quite ...

Found the lady who answered the phone to be quite rude when calling this morning.
She informed me they had no windows in stock but did have a clearance center at the back of the store but would in no way be bothered to go and see if they had the window we needed.
Not sure where the customer servic...

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kaleb morrison
Reviews 1
2020-01-22 20:09

We had a very positive experience with Pollard Win...

We had a very positive experience with Pollard Windows Inc. here in Burlington. We ordered a new fibreglass front door and sidelights and we are extremely pleased with the quality and look of the finished product as well as the professionalism and level of competency of the installers. Thanks to th...

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Ess Ess
Reviews 1
2020-01-19 19:06

Awful, awful windows. We were upgraded to low e a...

Awful, awful windows. We were upgraded to low e argon. The builders grade windows were better than what we have now. I can hear my loud neighbours just as if I was outside with them. I previously reviewed this company's windows and was given a song and dance about how they are an award winning c...

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George N.
Reviews 1
2020-01-19 03:22

Please extend my thanks and appreciation to your i...

Please extend my thanks and appreciation to your installers. They did a great job installing my windows, leaving my home as tidy as it was when they arrived. Their customer service reflected their professionalism and certainly is a credit to Pollard Windows.

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Simon Yam
Reviews 1
2020-01-05 04:15

My Builder (Laurel View Homes) choose Pollard as t...

My Builder (Laurel View Homes) choose Pollard as the contractor for all the windows in my 5 bedrooms detached house in 2006. Today I have to replace 27 windows throughout the house due to its seal broken and moisture got inside the window. The first window to be replaced in 2011 under its so call li...

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