World Options Limited Reviews

I was approached by Ethan at World Options who advised he could save the company money on international shipments (don't they all) However, using the portal system gives me total transparency. All prices and various options are clearly laid out.

We have saved a small fortune on some of our international consignments. Saving the company money but most importantly saving the customer money.



Overall I'm very impressed by service provided and I, based on the service I have received would happily recommend World Options Ltd.

Patrick

Westfield Sportscars Ltd

We've been working with Wayne at World Options for some time now, always a great service, always great value. Thank you

An easy to use system with excellent back up if required.

We have used this service for years, and have zero complaints! Customer service is second to none and the online booking portal is quick and easy to use and saves us money. What's not to like.

Great website which is very easy to use. The service is also extremely reliable.

Be very careful using this company as they will rip you off big time.

I would avoid using this company. Its not worth the risk.

Friendly, efficient staff to help with queries, much easier to get through to than shipping with the couriers direct. Very competitive prices and a great user friendly system.

Great Customer Service, great pricing structure for business wanting to ship domestically and globally. 5* rating!

Very simple to use and friendly staff. Will deal with again.

Fantastic company with a great support team; will do anything possible to help.

Very good service, easy pricing portal and great customer service when needed.

We use World Options as the process is easy, always reasonable priced services, good customer service.

Does what it says on the tin, great international prices, and competitive UK to UK prices.

Great customer service, always very friendly and helpful. Tonin has helped me when there had been complications with my parcel and resolved them quickly and professionally. Would highly recommend using World Options

As we only send a few packages per month, we struggled to get reasonable rates from all the major couriers. They sales reps would promise good rates but after a few months the rates would increase due to us not meeting the spend criteria.
With world Options we benefit from their bulk business with the different couriers.
The portal is easy to set up and use and the small amount of problems we have had have been sorted out quickly and efficiently..

I would highly recommend World Option.

These guys are amazing. I've run my small business exporting goods worldwide for the last three years. I've worked with many booking agencies and online courier companies and up until now its been hazardous to put it mildly. I've had such good service from World Options - they always answer the phone quickly, deal with any issues effectively, work around problems for you, they're actually amazing. Highly recommended, and also cheaper than a lot of other courier services and online agencies. I would give them 6 stars.

Stay away from them.

If you have an issue they are less than useless.

When I asked for their complaints department contact details they would not give to me and I told a senior woman there called Janettte Derbyshire that i wanted the complaints detail my email twice and she ignored all my emails.

Terrible company when things go wrong.

Of all the 3rd party couriers I have dealt with these guys beat the lot! Price and reliability are superb.

easy to book a shipment, fast and efficient customer support and great world wide shipping prices :) highly recommend

Booked with TNT but not collected after 3 days, Customer service response was TNT System down yet World Options website still allows you to book TNT and no mention of this on their site. Good service when it works but very average when not. Also had damaged good from poor handling which we have had the cost of covering. Prices competitive.

I have found them to give false invoices and overcharge.

Simple to use platform, good customer service and attention to detail. Would recommend.

All services on a one portal, one invoice and a great personal customer service. The biggest benefit for me is that I can deal with my personal accounts manager directly, don't need to waste time waiting for carrier to answer and deal every time with a different person.

Great online portal for quick rates. Easy to use interface. Excellent customer service via the portal. Ability to track shipments all the way through transit.

unbelievable poor Service,dont bother, stick with the big four..lesson learnt and an expensive lesson

Brilliant service from the team at World Options, thanks!

fantastic company, can honestly say they are the best courier i have ever used,

Easy to use system that compares all couriers and lets you choose your own preferred option!
Love it.

100% agree with Alax Dawson

3 invoices came in at 200% more than was quoted on the site as it was oversized, stating numerous additional charges and fee's.

We were told we needed to provide proof that the parcels were not oversize or the charges remain. The parcels had already been delivered, short of having a time machine I'm not sure how I can provide proof that a parcel isn't oversize when it has already been delivered?

Account is now on stop despite being paid what is owed and what was quoted. I would avoid this company and use other reliable providers. I'm glad we didn't fully switch over to this company for our parcel fulfilment.

Update in response to your comment below

You receive audits from UPS and demand payments for 'oversize' parcels yet are unable to provide proof that this parcel was oversize when I requested it.

For anyone reading this review it was a wooden panel cut to size and wrapped in a thin layer of cardboard. There is NO WAY this could of been oversize by any more than 5mm (to account for the foam i put round the corners to protect them)

They have now sent a solicitors letter demanding payment before they take the business to court without any proof of the oversize parcels.

To add insult to injury they have also blocked the account so we are unable to see what they quoted previously essentially stopping us checking the validity of the invoices.

Easy to use portal and great support service. To be able to get instant quotes from a range of carriers is really useful and helps our business to be super efficient! I have recommended World Options to a number of people, all who tell me they have been delighted.

Appalling company that say they will deliver your items but then loose them for numerous days.

CEO then blames staff in franchises and the customers. As well as making remarks regards world renowned companies

Had to contact trading standards

Great prices, easy booking, up to date tracking. Very good service

A fantastic platform to access discounted shipping rates via the best Carriers in the World.. What could deter anyone from using their site and have dedicated account management support ? Highly recommend.