Have to say I have been very disappointed by the h...

Have to say I have been very disappointed by the horrendous customer service from this company. Window has been cracked for 2 months with 3 service appointments to fix it. The first was cancelled as no one was home since I had never been informed of when the appointment would be. The second, I waited 5 hours and no one ever showed up. The third, same story - 5 hours at home and no one ever showed. No one from the office never returns messages left on voicemail or calls back when they say they will. Two and a half months on with no appointment now to fix the crack