My Pollard Windows was my biggest mistake when I b...

My Pollard Windows was my biggest mistake when I built my home. 8 of the window panes came in backwards leaving a blue look when you look outside. 1 of those 8 panels was fixed. They shipped me the 8 sashes and told me to hire a local glass person to replace it and they will reimburse me for their labor, which they did. The majority of the remaining 7 did not fit well and left a nice breeze coming into the house. Their vinyl window sashes bowed in and the frames bowed out leaving the gap. They tried again and sent me more replacements and a third time. I still have 2 sashes in my garage that need to be swapped out 2 years later. I ve given up on getting sashes that fit and will have to pull siding and inside trim off to make them work with the sashes they sent. It s one thing to have mistakes happen but the quality of product and service after the fact was sub par! I have had reasonable quality vinyl windows before but this is not one of them.

Reply to Pollard s Reply:
It s not an installation issue! The ballasts are poor quality and I had to reset them and screw them back into place and they still lift like a cheap window. The lift bar feels like it could snap off in your hand every time you open the window. It s just a poor quality window. You took months to get back to me and I had to fight tooth and nail to get someone to come out. It s just a poor quality window all around and the service level isn t any better.