jovana stankovic

Review of Pollard Windows Inc.

Unfortunately you have to give atleast 1 star on h...

Unfortunately you have to give atleast 1 star on here. But i must say they dont even deserve 1.

We moved into our new house in March. April 27 we realized our front doors were leaking water through the windows. We let our builder know right away and he contacted Pollard to let them know and have them come look. Fast forward to now, they finally made an appointment for us for next Tuesday. Well as we all know the rain has been insane lately so Saturday with the storm we had and luckily we were home because we just brought our newborn baby home, the rain was coming in so much that we could barely keep up with the clean up to avoid any damage to our floors. We called our builder immediately and he contacted a danny pimental and sent him the video of the water coming in through all 10 windows in our doors. He told our builder he would try to have someone come but given its a saturday it might not be possible (understandable) but will have someone come monday for sure then. Well we are now wednesday and still no contact. I decided to call myself yesterday and i spoke to the sales rep Sven who informed me they cannot have someone come sooner than next tuesday even though i advised him that today we are looking at more thunderstorms. I asked to speak to a manager and after being advised by Sven that i will only be told the same thing by her (very reassuring and professional) i insisted i still wanted to speak to her. Well not surprising at all i got her voicemail i requested a call back by 5pm and again not surprised we are now at 11am the next day and still no call back.
I am so beyond upset and angry with their customer service and lack of emergency for such an issue that i am not looking forward to having all my windows on my new home by them as well. Im at the point where im expecting to probably have to reach out the the BBB in the near future if this is how its going to be.

Unfortunately i cannot attach my video to show the water coming through the windows of the doors.