3 years ago
I purchased tickets to a performance. I showed up ...
I purchased tickets to a performance. I showed up on the day of the performance to find a note in the theatre window that all of the performances were canceled. I called the theatre and was told that they canceled the performance a week ago and had refunded my credit card. That was nice but what would have been nicer would have been to contact me so I didn t drive over an hour and already pay for parking and have to watch my daughter cry because she was looking forward to seeing swan lake. I checked and rechecked my emails and no, not a peep was sent about Swan Lake but they were more than willing to send me email after email about other shows that were happening. I was not alone as a few other families that were walking up clearly were not informed either. Funny how when purchasing the tickets they had all my contact information, phone number, mailing address, email and yet they couldn t make sure contact was made To notify me the performance was canceled after spending a lot of money on tickets. The ticket representatives attitude was less than desirable as he made it seem that I should have figured it out when I received a credit on my card. I m sorry that statement won t come for another two weeks. Pretty sad..... I would not purchase tickets for any theatre operated by the Boch group as you are only setting yourself up for disappointment.