Rafi Ballo

Review of Pollard Windows Inc.

Window locks don't work properly, patio door latch...

Window locks don't work properly, patio door latch is loose, patio door glass seal is broken and these windows are less than 3 years old! Tried contacting them they wont reply unless you keep trying and they have an attitude of "my way or the highway". They want to make more money off their poor quality products. The lady that handles service and repairs has the worst attitude and incompetent . I seen some of the reviews having a reply from the company, wonder if the issue was resolved or they just pretend to care but actually do nothing.
They brag being in business for over 70 years yet they have not learned how to make decent Windows or hire professional staff.
Update.
The response from the company below is generic and they won't stand behind their product at all.