Bought our home which is 13 years old, and has win...

Bought our home which is 13 years old, and has windows from Pollard under a 25 year gurantee.
Initially I was told that deficiencies with the windows would not be fixed, since we were not the original owners of the home.
I'm glad to say that both Jodie and Carm went over and above, with Carm, driving all the way from Burlington to Binbrook, to bring a track for the sliding door and weather stripping, an extra screen and handle. The installers were very nice and informative.
Thank you to Carm for reaching out to us and giving us humans and the cats a clear view through out new Windows.
We are very happy.