Joel Anderson

Review of Pollard Windows Inc.

We had a mediocre experience with Pollard Windows....

We had a mediocre experience with Pollard Windows.

The windows themselves are decent. They don't feel like great quality, but the style of windows we picked may have contributed to that.

16 months after they were purchased (14 months after they were installed), one of our windows developed a "stress crack". It was not covered under warranty.

We paid to have them come out and fix the pane of glass. It took roughly 2 months for them to show up to do the work... which took only 15 minutes to complete.

Our mediocre rating comes from the overall window quality, as well as the lack of communication from customer service. The gruff reception every time we called in was really disappointing as well. I suggest a motivational cat poster be hung up in their office in order to make for a more positive atmosphere. Maybe future Pollard Windows customers will benefit.