MyKnobs.com Inc

4.2 · 302 reviews
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Jaime Correia
Reviews 1
2020-12-11 07:00

Have hardware that was ordered in error . I ve cal...

Have hardware that was ordered in error . I ve called over the past month to arrange for return and they simply say they don t know when the vendor is able to issue returns...yet the same vendor continues to ship merchandise as I had to order a different style of which I received .

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Jeff Moir
Reviews 1
2020-12-04 18:47

I ordered knobs and paid for expedited shipping. ...

I ordered knobs and paid for expedited shipping. A week later, I made contact and was told that they don't accept international credit card orders without verification and that shipping would be $49 more. Thanks MyKnobs for slowing our project down by 2 weeks.

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Shaun Caraccio
Reviews 1
2020-12-02 02:47

Outrageously slow returns process ... OK, so I had...

Outrageously slow returns process ... OK, so I had to pay for the shipping of the return (I can live with that), but over one month after the return was delivered (with proof of delivery) and still no sign of my credit despite multiple interactions with their customer support. Just make sure you're...

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Sandy Kirschmann
Reviews 1
2020-11-21 02:59

Wanted to return part of my order because I ordere...

Wanted to return part of my order because I ordered the wrong size. It took so long to get them to respond with a return order # that I decided to order from a different company. Very bad performance with customer service. I will never use them again.

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Scott Martin
Reviews 1
2020-11-19 08:48

Ordering from MyKnobs was a total nightmare. I rec...

Ordering from MyKnobs was a total nightmare. I received the product fine, but discovered it would not work in my application.

When I tried to return it, it took over a month for them to sent the return authorization number and address to ship the product back.

Once I returned the product at my...

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Gabrielle LaSpina
Reviews 1
2020-11-16 21:15

Look elsewhere if possible (try House of Antique H...

Look elsewhere if possible (try House of Antique Hardware) who has pretty superb customer service. The customer service from My Knobs is non-existent. I received knobs and pulls that was not at all the color depicted by their website. I contacted them, and received the return label *one month later*...

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Anthony Danca
Reviews 1
2020-11-10 23:02

I was not going to write a review, however, after ...

I was not going to write a review, however, after numerous e-mails requesting feedback, I broke down and here it is. I purchased two knobs that were fairly pricey. The knobs look nice and were as described. Upon attempting to install, the screws provided were extremely poor quality and the knobs ...

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David Banks
Reviews 1
2020-11-04 03:13

No, I haven't received my order yet.

No, I haven't received my order yet.
COVID 19 Update
We are Open for Business, but are following all the CDC guidelines, along with federal and state mandates!
Shipping / Lead-times & Customer Service:
Due to the current circumstances orders may experience slight delays in shipping. We want to a...

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K Miller
Reviews 1
2020-10-18 08:32

I ordered 4 drawer pulls over 2 weeks ago and they...

I ordered 4 drawer pulls over 2 weeks ago and they have yet to be shipped. So very frustrating and when I called to cancel I was told "If the order can be cancelled" What? are they making them as the orders come in? (ok, that was snarky, but if the order hasn't been filled why can't they cancel i...

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Brian Antonucci
Reviews 1
2020-10-15 19:24

Waited a week before I did a chat with the custome...

Waited a week before I did a chat with the customer service rep. said I did not receive my order yet or a confirmation that it was processes. The rep said it usually takes 3 days and she would look into it. Waited another week asked the rep for the tracking number since I received an email asking...

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David Mullican
Reviews 1
2020-10-09 01:51

I am and architect in Galveston Texas. I placed th...

I am and architect in Galveston Texas. I placed the order on behalf of my client. We were supposed to receive the order in 5 to 7 business days. It has been 12 days and no sign or acknowledgement of the order. I have called and written but the staff is not helpful. No I will not use them again.

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Nancy Maylott
Reviews 1
2020-10-06 01:15

I ordered the wrong size handles, and they quickl...

I ordered the wrong size handles, and they quickly provided me with
the information to send back the incorrect items, and placed an order
for the correct size, which now has been delivered. I was very happy with
the whole process, not to mention the great price.

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Melissa Powell
Reviews 1
2020-10-02 21:09

In received the pull on time. It is very nice, but...

In received the pull on time. It is very nice, but way too big for what I need. I contacted this company about a return. Now I just received a confirmation of a new order. I did not order another, I want to return the one I have. Not sure what is going on.

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Ashley Rogers
Reviews 1
2020-10-01 12:01

The perfect pantry door pulls. And they offer UNLA...

The perfect pantry door pulls. And they offer UNLACQUERED brass, which can be a challenge to find!! Satin brass is out of style; homeowners who know better get unlacquered real brass and let it "tarnish" which is an ugly word for the beautiful patina that real brass has when it ages. Nothing beats...

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Byrne Custom Woodworking
Reviews 1
2020-09-21 17:34

confirmed. they were replacements for ones that we...

confirmed. they were replacements for ones that were purchased about a yr ago and the black paint is chipping off already. We can't locate the purchase order so we had to pay out of pocket. Other wise the new handles look nice.

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Elizabeth Cooper
Reviews 1
2020-09-20 10:24

Absolute HORRIBLE customer service. I placed an o...

Absolute HORRIBLE customer service. I placed an order on Oct 19 , 2020 that was supposed to ship in 5 to 7 days. They are just a middle man, no stock. They will promise to get back to you, but they don't. Ordered was finally received November 10. No screws for the latches I ordered. Contacted t...

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Jared Bohn
Reviews 1
2020-09-20 06:55

MyKnobs is MyHorror! Buyer beware!!!!

MyKnobs is MyHorror! Buyer beware!!!!

Images do not match the product description!

That being said, the saleswoman in the showroom is fantastic. She is polite, friendly, and knowledgeable.

Over the years we have spent many thousands of dollars with myknobs. Most recently we changed every ...

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asarjoo
Reviews 1
2020-09-07 20:09

Closed due to Coronavirus. They should update this...

Closed due to Coronavirus. They should update this information. Annoying to drive here only to see signs up in the window that they've closed the showroom temporarily. I understand choosing to close but not updating this information is irresponsible.

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Daniel Mond
Reviews 1
2020-09-03 05:37

I placed my order for hardware two weeks ago and s...

I placed my order for hardware two weeks ago and still no update on the order status, which shows my order is processing. I called twice before Thanksgiving, the first person I spoke to never got back to me and the second person was moderately helpful telling me I should have my order just after Th...

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