MyKnobs.com Inc

Product basically was fine, but when I needed one more, shipping was more than the hardware. Should have a cheap, slow mail option

Found the knobs and lock that completed my project for a great price at MyKnobs.com, and placed an order. I was very excited when my package arrived less than a week later, but my excitement faded to confusion and disappointment when I opened my box and found only half my order. Only fulfilled half of my online order. When I called about this, the agent said she would call the supplier and call me back (never happened.) After another two weeks I inquired through email about the order and got no response. After waiting another week I reached out through chat and cancelled the rest of the order. 3 stars because they are easy to find what you are looking for and order, but only 3 because they do not follow through. I waited a month with no response or effort by them to complete their business. Use chat feature through their HelpDesk site for order assistance.

MyKnobs regularly take longer than promised, offer little support to track orders in a timely fashion and oftentimes miss the mark on deliveries. They used to be more reliable.

Unable to get any customer service! would not recommend,

My experience with myknobs.com was initially great. I ordered sample handles to determine the color we wanted to buy. Received the samples within a week. After choosing the color, we received an RMA number for returning three of the handles. It is now three weeks since the handles were signed for, and we have not as yet received a credit. I have contacted them by phone and email, without success. BTW, prior to this problem, we placed an order for 28 additional handles, which also arrived promptly.

I love the handles, its just one of the handles had some scratches on it. However, I did place a larger order for these handles because they will set the kitchen cabinets to fierce.

We were looking for a very specific handle for our bifold closet doors. I specifically asked if these had an inside lip on the handle and if they would work for bifold doors. I was told YES, but the answer should have been NO. While the handles themselves appear to be of excellent quality, they had no inside lip and will not work well with bifold doors. We already have handles without a gripping lip and was hoping to find an alternative. These handles are not it and we will need to return them.