I placed my order for hardware two weeks ago and s...

I placed my order for hardware two weeks ago and still no update on the order status, which shows my order is processing. I called twice before Thanksgiving, the first person I spoke to never got back to me and the second person was moderately helpful telling me I should have my order just after Thanksgiving. There has still been no update on the order status and no tracking number for any package (if one has even been shipped). This has been frustrating to say the least and at this point I sorta wish I had canceled the order and purchased the hardware from another website.

They get two stars only because their phone system is great and it at least tells you what number you are in line.

Where is my almost $800 in hardware?!