Look elsewhere if possible (try House of Antique H...

Look elsewhere if possible (try House of Antique Hardware) who has pretty superb customer service. The customer service from My Knobs is non-existent. I received knobs and pulls that was not at all the color depicted by their website. I contacted them, and received the return label *one month later*. I have now been waiting for a credit that hasn't come for merchandise they have confirmed that they have received back 31 days ago. I have sent numerous emails, to which the reply is "it will be credited in 2-3 business days" every time. Same thing when I call. It has now been 31 days and I am owed $500+ dollars with still no resolution or help. I have been on calls every day with them for a total of 10 hours at this point and continue to get the run-around. Please look elsewhere. If everything goes smoothly, I am sure it's great, but if you need to return anything - good luck. Hint - you can find the same brand of products they carry (i.e. Emtek) from MANY other suppliers (House of Antique Hardware, Amazon, etc.).