Waited a week before I did a chat with the custome...

Waited a week before I did a chat with the customer service rep. said I did not receive my order yet or a confirmation that it was processes. The rep said it usually takes 3 days and she would look into it. Waited another week asked the rep for the tracking number since I received an email asking if I received my order. the rep said the product was discontinued and could not see what I ordered because the order was closed. Asked for help and they did not want to give it. Just told me my money will be refunded. I will never buy from a company that cant help a customer purchase a product. why are they in business.