Absolute HORRIBLE customer service. I placed an o...

Absolute HORRIBLE customer service. I placed an order on Oct 19 , 2020 that was supposed to ship in 5 to 7 days. They are just a middle man, no stock. They will promise to get back to you, but they don't. Ordered was finally received November 10. No screws for the latches I ordered. Contacted them immediately to request they be overnighted. Told "no", they have to contact manufacturer. Do yourself a favor DO NOT order from them. Save yourself a lot of aggravation.

Your response:We really want to thank you for having taken the time to forward your input. We do appreciate hearing from potential consumers, as their comments are vital for us to continue improving our services. Unfortunately, the items on your order were delayed due to extensive production delays and we truly apologize for the setback. We hope that you will give us another chance to serve you in the future. We would like to offer you free shipping and an additional discount on your subsequent order to compensate you and keep you as a future customer. We appreciated your business and are most willing to accommodate you in any way possible.
Cathy Mauro

I was not a "potential customer". I was a customer that purchased over $600 in cabinet hardware. Today is November 21. I never received screws!!!