After fitting many different types of bi folding doors that are on the market, i found that the continental folding doors from Duration do what they say on the tin. They are good looking, durable, run nicely and fold back tightly.
All sundries such as keys, gaskets and packers and instructions are ...
Unhelpful on phone. Quite rude I fact. One of my window panes completely shattered after 3 years, duration, not interested at all.
I highly recommend Duration Windows. So far my experience with the sales team has been brilliant. Anna has guided me through the process with a level of professionalism I did not expect. She is an asset to your team and clearly a hard worker. I look forward to receiving my bifold doors soon.
I have to agree with the other reviewers! Duration were friendly, helpful AND all at a very reasonable cost. They just get it right, beginning to end - and by the way, our finished window is perfect! Thank You Duration.
Anna was most helpful, I spent an hour going through a number of combinations of windows and doors. She laid out everything very clearly and couldn't recommend her enough!
We have just had the aluk windows & the emperor concealed hinged bifold fitted into our new build. We are just waiting for the front door to arrive next week. So far so good! The products themselves look incredible, fitted they do really have that Wow factor! We chose the Vulcan black textured powde...
Great Products, wide range of choice. competitive prices. delivered on time. Very friendly & helpful office staff that sort any queries out (Anna) Modern and Energy Efficient Quality Aluminium Products!
I'm sad to say that I have had a terrible experience with duration windows.
I ordered a large set of sliding doors for what felt like a fair price. Duration then failed to deliver on numerous occasions which has seriously held up our building project leaving a 4m wide gaping hole in the back of m...
Window leaked from the start, instructions say the fall should be 2.5 degrees we set it to 3 degrees. When I spoke to them I was told that a large flat roof window should have a greater fall, no mention in the instructions, so I spent an More
Terrible experience with duration window. Substandard quality and no customer service. Left high and dry by them. Requested they replace parts that were either missing or substandard and heard nothing for 6 weeks. Then when they did send us a replacement it was the wrong size. Steer clear even if th...
Brilliant service from Anna and the team. Really happy with our bifold choice and installation.
You would have to be insane to deal with this bunch. 12 weeks gone and still no doors, a different story every day, very few of which ever ring true. Actually finding a responsible adult to talk to is almost impossible too. So we have no firm delivery date, every date promised so far has been missed...
Well recommended hard to believe non positive feed back. Used this company with previous company I worked for with no problems. Recently took delivery of dual colour bifolds & dual cookout Windows, very happy with products..
After visiting the showroom yesterday I was overwhelmed with the amount of knowledge the advisor (Ken) had. He clearly demonstrated all aspects of the bi fold doors and discussed which would work best for oursleves. Ken helped put our minds at rest with various dilemma's we had by giving us real lif...
NEVER use this company - the incompetence is unparalleled. I placed our order on 27th March and was told to expect delivery by 28th April (5 weeks). 28th April came and went. I have chased the order every week and each time told delivery "should be next week". We are now more than 11 weeks on and th...
I had the pleasure to deal with an Anna Williams, she couldn't have been more helpful, her product knowledge was second to none and made purchasing Bi-folds doors easy and pleasurable.
The goods always arrive well protected by helpful staff!!
They have a good aftercare system too!
would definitel...
Booked an appointment and went in to Duration on Sunday morning to discuss some bifold doors. My appointment was with Anna and from the moment we got there, she couldn't have been more helpful. Clearly knew the products inside out and gave excellent advise on all aspects. Really recommend this
Co...
We strongly believe this company derserves some positive feed back from the service we have received so far. We have been looking at various companies with the intention of purchasing bi-fold doors. As normal we have sourced a few quotes prior to visiting Duration Windows at the Grand Design showroo...
Best Best experience with this super professional and people oriented company. Everything about them is just fantastic. They just are always happy to help or guide one step out of their comfort zone.
I had so many issues dealing with a dodgy company. Duration windows not only supllied me with an a...
Have had an all round bad experience with Duration Windows and would advise anyone considering them to look elsewhere. We moved into a property and shortly after moving, a manufacturing fault (as diagnosed by our builder) became apparent, whereby water has collected between the double glazed panes. ...
The showroom staff Ken is very helpful in all respects. He has been very friendly and patient during my visit. Also they offers much more products now and reduced lead time on some typical products is really helpful!!
I wish I have done more research before I have bought Duration bifilding doors.
I am having a lot off troubles with it. It is very bad design. Extremely hard to adjust .
Poor service. I have a set of Beaufort Bi-folds that were supplied by a company that have subsequently gone skint and I need to purchase a replacement broken handle, which i can fit myself . I tried two other door companies and they both referred me onto Duration. Complete waste of time. E mailed th...
Great company, very friendly and helpful staff.
We had problems when it came to fitting the roof windows, nothing to do with Duration just incompetent builders. When the problem was corrected, unfortunately one of the window seals where damaged.
So I got in contact with the after sales team th...
Purchased our bi-fold doors from Duration. They have been excellent (I'm writing this 2+ years on from the original purchase). After-sales care has just been tested - as our cheeky little boy decided to strip the rubber gaskets/seals and tore some of them in the process. I contacted their team, Kara...
BE WARNED!
14 Months from first phone call to completion. This product was the heritage doors. 2 double doors and 3 fixed sidelights with astragal bars.
1. Unknowledgeable staff quoting for a product that they couldn t manufacture. So had to redesign 4 months into the process.
2. Glass units repl...
Terrible. Would have given 0 stars but not an option. Supplied bi fold doors which only open and close with force. No outside lock or handle fitted, although requested. Endless phone calls but no one ever calls back. Videos as requested sent to company but no reply. Don't buy. I am now using my soli...
We saw Duration at the Grand Design show at The Excel Centre in London and after some adjustments on the sizes we ended up buying felt that we got a good price. During all the communication we mentioned that the rooflights would be for a pitched roof.
We went to the showroom on Canvey island, jus...
Duration Windows are excellent in every respect. Pre-sales, to advice and after-sales communication has been exemplary. After searching the WHOLE of the UK, for a great deal and service, we settled on purchasing our Bi-Fold doors after chatting with and visiting Duration. Our doors have been in p...
AVOID!
If I could give no starts I would. Our experience with this company was pure pain. Ordered window and a bifold door. Took forever to deliver even though they said they would deliver within 3-4 weeks when we agreed the sale. Product arrived at different dates even though we said we wanted the...
Had some minor issues with the doors from Duration but working with Donna in their AfterSales unit and their team of fitters they came out and have done a fantastic job . Well done and thanks to the Duration team and special thanks to Donna who co ordinated everything thanks Brett Milton
Great pub, lovely menu, friendly, helpful staff and a lovely Landlord and Landlady!
Terrible product, incompetent service and a complete inability to meet their own deadlines. If it was possible to give no stars I would have done so. I would throughly stress to anybody considering using this company not to after the numerous issues we had with them supplying bespoke windows for our...
I ordered windows and a bifold door supplied by Duration windows.
The order arrived exactly on time and the communication of delivery was precise.
There was a slight problem inside the glass unit. On contacting the aftersales team, the lovely lady went beyond for me and provided excellent custom...
Excellent service from Duration, in particular the After Sales Department. Recently had a kitchen fitter rip out some secondary glazing we fitted 4 years ago which damaged the frame beyond repair, Duration found the original order and re-made a frame for us very quickly. Well done.
DO NOT TOUCH THIS COMPANY. They have no control over their delivery, as mentioned by many reviews on here. We are consistently given delivery dates only to find out the day before they do not have the parts to even make the doors. We at least have some warning now as they quote a Friday delivery and...
We have recently purchased aluminium SMARTS bi folds and 3 SMARTS Windows form Duration windows. They have been a pleasure to deal with throughout the whole process. From booking in an appointment over the phone, we spoke to Anna who recommended a fab seafood shack in lea on sea, so we could make a ...
I Have a building company in Nottingham and have been dealing with Duration for the past two years. Prices are as good as i have had and the quality of the product is more than adequate. Regarding the customer services, depending on what I need sorting this is on the whole good but could be improved...
Terrible customer service, struggle to talk to anybody, delays in delivery and no updates provided. The worst experience I have had with a company for a very long time.
Window well made but stickers placed on wrong side of glass! Hopeless after sales. Have actually contacted them by email and telephone on 5 separate occasions without the problem being resolved!
Where do I even begin?! I should have listened to the reviews. Trust me, do not touch this company. Spend your hard earned money somewhere else. If I could get less than 1 star, I would. Absolutely shocking company to deal with.
Great experience of ordering (through Complete Windows).
Ken is amazing in the showroom and really knows more about windows and doors than I knew was possible - no pressure selling and lots of tips to make sure you make the right decision.
Have had 2 lots of windows fitted, all have been perfectly...
Disaster from start and I would say finish. But they will not deliver correct parts. Correct or even be interested in anything that's wrong. Can't even answer the phone or return a call. They are cute at demanding full payment before you can see stuff is missing and items don't work. I wanted to giv...
Amazing service. We met with Ken to discuss our doors and you couldn't have asked for more. He listened, he cared, he had fantastic knowledge about the products which he communicated in a way which was understandable to someone with no knowledge. He was first class. I wish everybody was like this...
Do not use this company.
I am a building contractor trying to complete a modest size extension on a private house
I ordered some dual coloured windows and bi-folds on 2nd October 2015. The bi-folds came 1 week before xmas but we are still waiting for the windows, some 15 weeks after ordering ( ori...
Ken at the Canvey Island showroom explained everything we needed to know about bi-fold doors and windows. Gave us loads of information and answered all of our questions. No pressure for a sale but welcomed us to return.
We visited the showroom on Canvey today, and can honestly say we have never met anyone as rude and unhelpful as Anna.
From the moment we walked into her showroom, she made it clear we were an intrusion in her day.
Things got worse when we tried to ask questions about the various ranges, and hing...
Bloody awful went to buy an aluminium cill what a game
DO NOT USE
Cost me time and money
Waited months for 3 roof skylights and then they stopped selling them because of a fault. I had to buy elsewhere and change my roof to suit them. Windows were 6 weeks late because of quality control then one of the windows was the wrong size. Customer service zero...
Do NOT use Duration windows. We used them for two sets of doors and everything about it was a disaster. The doors they originally made were the wrong size so they had to make new ones. This happened FOUR times before they were able to make a set of doors that fitted. The after service has also been ...
absolutely fantastic windows, brilliant work from the beautiful Julie-ann Whittaker ,very helpful and satisfying xx
Called in to the showroom to see and understand the differences between various sliding patio doors and found Ken extremely knowledgable and helpful. Feel more comfortable making decisions now.
Ken and Anna are most helpful and welcoming people, not to mention knowledgeable and offering mind blowing value for money.
I highly recommend their services and they made the whole visit to their brilliant showroom genuinely interesting and a complete pleasure.
Just lovely people with lovely prod...
Hopeless service, terrible comms, wrong orders & long delays. Avoid this company.
I have directed clients to Duration a number of times for bi-folding doors and rooflights. The staff are very knowledgeable and the quote generator is excellent. I finally made the trip down to Canvey this week to visit the show room, there I met Ken who was great and took the time to discuss the ...
We ordered 3 door folding windows with a special finish. The ptoduct arrived on schedule and were lovely. The price was good and the service was faultless. Even when one of the handles was accidentally broken on fitting, a replacement was with us within a few days.
I can recommend without hesitatio...
Anna is the showroom is amazing and so helpful. Can't recommend enough.
We recently purchased bi folds doors from Duration Windows. There was a small error with the size of the doors, but we cannot fault their service in rectifying it. Very good product as well
Couldn t ask for more
I meet Grant at the Home Renovation Show at the Excel, after looking around I found Duration window to have the best product and they had a very good approach. We purchase 2 sets of Bi-fold doors with electronic blinds, I was ready to buy at the exhibition and they gave me an...
Do not go to work there !!! This is kolkhoz, exploitation and total xenophobia !!! I suggest you report them to citizens advice.
Very poor experience from this company.
First ordered windows for whole house, was given 6-8 week delivery slot via text message. 1 day prior to delivery date dispatch rang saying they were still waiting for parts, so was provided with another delivery time a week later.
Lo and behold, week la...
I've been buying bifold doors from duration for the last year or so and have to say the service is amazing. As a builder I buy around 15 sets a year and not once have I had any issues. And a special thanks to Anna Willams for her outstanding customer service.
I'm dealing with an order currently going through and it's just such hard work.
I work in customer focused industry and run my own business and I think about customer experience a lot and I've got to say I'm disappointed with this business.
The Canvey showroom experience was great, I needed to...
I was slightly trepidatious to use Duration given the negative reviews here but I am glad I did. My builders just installed a "heritage" Crittal-style window door unit and I am so happy. It looks amazing, and my builders said it was a perfect fit and good quality as well. It was delivered the da...
So pleased with my windows i cant thank Duration Windows enough! Brilliant service from start to finish Defiantly recommend this company. My windows look Fantastic A****
Anna (in the main showroom) was extremely helpful during our recent visit and answered all of our questions with confidence and couldn't have been more helpful :)
We are in the process of finding a fitter and so am not able to comment on the windows themselves but shall update the review as we pr...
So far (I've just ordered the windows) the service has been excellent. Anna has been efficient and friendly voice, while I've been working out what to buy.
Very let down by this company. Doors were late due to manufacturing issues then eventually cobbled together from various different profiles in an attempt to make up lost time. Mechanism has never worked smoothly or locked properly and rather than sending someone out as per my request to make simple ...
We had a terrible experience with this company, culminating with them sending a huge pre made-up bi-fold door frame on delivery day with their fitters when we'd never in a million years have requested this because of the obvious access issue through a front door in a terraced house in London!!! Left...
My builder has been in touch and I am glad that we can have the Basque Red colour again.
We have just placed our order for a 5 door bi-fold set in the new Slimline Plus range and are looking forward to our builder NJB Construction fitting in a few weeks time. Anna in the Duration showroom (Grand Designs) on Canvey seafront was so helpful and talked us through all the options on colours ...
I purchase all my aluminium Bi fold doors and roof lights from Duration, they have a quick turnaround and helpful delivery staff.
When I place my orders I deal with the very professional Anna Williams.
Anna is conscientious and has very good product knowledge, giving advice on profile and door de...
Had an appointment yesterday at their showroom, Grand Designs. We now know everything there is to know about bi-fold doors. The gentleman we met with was so very knowledgeable and we would highly recommend Duration Windows.
Hi, Really impressed with Duration Windows. Have just placed an order for a set of Emperor bifold doors, loved the look of them and the price was great too! Anna was really knowledgeable about the product and couldn't have been any more helpful. Can't wait to fit them and will be coming back in a fe...
The product that Duration has provided for us is of a high standard. However, the customer service is absolutely disgraceful. We initially had huge trouble getting the bifold doors actually fitted to the house and now, four months after they were fitted, we still have issues. One of the door frames ...
Lovely atmosphere, staff welcoming, quick service, great menu and food is well presented and really nice.
As a previous reviewer has said, if I could choose no stars for Duration Windows, I would.
Let me start with the positive. The Duration team are very friendly. Unfortunately, they are also inefficient, unresponsive and they fail to deliver.
I have had a dreadful experience with this company. So f...
Would not recommend to my worst enemy, total shambles, six months of incorrect parts (I ve lost count of how many individual bits),
shoddy workmanship (I ve had to modify parts and redrill holes just to get them to fit).
No offer of compensation or formal apology from management.
An all round awf...