Darren Kilmister

Review of duration windows

Terrible. Would have given 0 stars but not an opti...

Terrible. Would have given 0 stars but not an option. Supplied bi fold doors which only open and close with force. No outside lock or handle fitted, although requested. Endless phone calls but no one ever calls back. Videos as requested sent to company but no reply. Don't buy. I am now using my solicitor to sort the problem out.
An update. After 2 months of arguing with the Aftersales team and arguments with my builders following the Aftersales team saying the doors had been fitted incorrectly Duration finally sent out there own installers who within 5 minutes found the doors were too wide for the frame!!!. After 2 months of stress Duration can only manage an email to say sorry for the delay. Had it of not been for the good quality of the doors I would have asked for them to have been removed.