naresh Jangra

Review of duration windows

Couldn t ask for more

Couldn t ask for more
I meet Grant at the Home Renovation Show at the Excel, after looking around I found Duration window to have the best product and they had a very good approach. We purchase 2 sets of Bi-fold doors with electronic blinds, I was ready to buy at the exhibition and they gave me an incredible price and a due time of 4-6 weeks which I could work with,
I went and had lunch and thought I d check the company out. On checking the company I noticed a lot of bad reviews. I asked Grant about these reviews and he explain that some customer ordered were delayed as the third party company which supplies there material were sending defect material and they will not pass this on to their customers. I accepted there answer and thought even with all the bad reviews I ll run the gantlet and hope for the best.
It was the best decision I made, they contacted me to arrange a date for their engineer to come out, really nice guy came out 8.00pm because that is the only time I could do.
Anna was incredible and was so happy to help and answer queries and keep me updated,
By mid-October I was given a date of the 30th Nov. It was from this point onwards I was afraid of the dreaded phone call saying it is going to be delayed by weeks like other people s reviews but they stuck to their guns and to the last day reassured me it will be the 30th Nov, I was given a time of between 8-10am and the guys turned up 9.00am.
The 2 installers were incredible, they got straight on it and even when there was a problem with the brick work they were very patient with us on the coldest day on the year so far whist we resolved the issue, they were happy, polite, informative, and clean leaving us with beautiful bi-fold doors.

I would defiantly recommend Duration windows in future for their service, product and price