Jeremy Clark

Review of duration windows

Terrible product, incompetent service and a comple...

Terrible product, incompetent service and a complete inability to meet their own deadlines. If it was possible to give no stars I would have done so. I would throughly stress to anybody considering using this company not to after the numerous issues we had with them supplying bespoke windows for our building extension.

The current issue that convinced me to write this review is the fact that the windows leak! The windows were only installed a year ago and we have already had to replace the window sills once. Our builder has had to return numerous times to try solve the problem, but after heavy rain this weekend the window sills have again swollen with water seeping in.

Other problems we had with this company:
Multiple delays with the delivery of the windows, with Duration Windows missing their own deadline 3 times. With each subsequent delivery date we were given being weeks away.
When the order was finally delivered four of the glass panels and the couplings were missing, meaning we had to wait another another week before the windows could be installed. And when finally delivered the missing parts were delivered piecemeal to the wrong address.
Despite our builder providing a template and final measurements to Duration Windows when they arrived 5 of the 6 aluminium sections were the wrong size!

All these delays turned our 12 weeks build into 26 weeks. A throughly frustrating experience dealing with this company that is still continuing a year later due to a poor product that is not fit for purpose.