Jill Thomas

Review of duration windows

As a previous reviewer has said, if I could choose...

As a previous reviewer has said, if I could choose no stars for Duration Windows, I would.
Let me start with the positive. The Duration team are very friendly. Unfortunately, they are also inefficient, unresponsive and they fail to deliver.
I have had a dreadful experience with this company. So far we have paid out a lot of money, but still have no windows to show for it during this particularly wet summer. Our whole build is being held up by this awful company. We still have no idea when our windows will be arriving, if at all.
I have spent days on the phone chasing them, each time being put on hold for up to 10 minutes and eventually being told someone will call me back. They never do. Not once.
I thoroughly do not recommend Duration Windows and would warn anyone considering them not to be taken in by their charm, and to look elsewhere.