Tom Macdonald

Review of duration windows

I'm sad to say that I have had a terrible experien...

I'm sad to say that I have had a terrible experience with duration windows.

I ordered a large set of sliding doors for what felt like a fair price. Duration then failed to deliver on numerous occasions which has seriously held up our building project leaving a 4m wide gaping hole in the back of my family house for a month longer than expected. Not only is this inconvenient for us but also brings security and safety issues for me and my young family.

Duration needs to get a grip on the manufacturing process so that customers can be better informed on lead times and not messed about with bad information and unkept promises.

The doors have finally arrived.... SCRATCHED!

I will update on how this is dealt with in due course.