JayG2K

Review of duration windows

Very poor experience from this company.

Very poor experience from this company.

First ordered windows for whole house, was given 6-8 week delivery slot via text message. 1 day prior to delivery date dispatch rang saying they were still waiting for parts, so was provided with another delivery time a week later.

Lo and behold, week later same explanation given.

When windows were fitted and after building control pointed out that the window in the bedroom didn't meet the 450mm clear opening span in the event of fire.

Durartion confirmed that the hinge was fitted was incorrect, which should have been an egress hinge as specified at order.

To top this up they said they they would send out replacement hinges in the post. Why should I have to go to the trouble of fitting the hinges when they made the fault and in breach of contract??

We agreed that I get a quote from a local window co to quote to carry out the work. Quote was forwarded to Duration. I said that they can offer me less If I fit the hinges to save everybody the hassle.