Please do not book with this company. Shocking service. Use other reputable companies who have refunded holiday makers such as crystal or Nelson. This company has kept our money. I'm a single mum and desoerate it need the money back however they just send generic emails to say we won't be refunded. ...
Booked a holiday with Alpine Elements, the holiday was cancelled the night before we were due to travel as a result of the COVID-19 pandemic.
We are still yet to receive a refund for this despite numerous messages and calls. Poor communication, which has left many people out of pocket.
Unlawful behaviour in keeping customers money when they cancelled the holiday. Dreadful customer service.
DO NOT GIVE THEM YOUR MONEY. YOU WILL NOT GET A HOLIDAY OR YOUR MOENY BACK.
I ve been in Greece this summer, at Nautica Bay and I highly recommend it! The rooms were clean and big with sea view, the food was excellent and we had such a young lovely team for water sports! Those guys were doing all that hard work, all day in the burning sun and yet it seems so effortless! The...
DO NOT TRUST THIS COMPANY ! I've been booking ski holidays for the last 15 years with various tour operators and companies and have never had such a shockingly terribly experience and poor customer service. THEY REFUSE TO REFUND ME despite cancelling the holiday, which is against consumer protection...
Had a great experience throughout with Alpine Elements, would 100% recommend to friends!
We wish we'd done more research on Alpine Elements before booking as a cursory glance across the internet review sites reveals that we are not the only people who have had problems with their dreadful customer service.
Our main issues:
1) Broken hot tub
2) Dirty chalet
3) Ineffective customer ...
Like so many others we have been left waiting for a refund from Alpine Elements which they are legally obliged to provide but instead they seem to have made the most of the uncertain situation to delay refunds for their own benefit. Initially we were told we would have a refund by 31st July - this w...
Worst company that I have ever dealt with. 5 months on from our holiday being cancelled and still no refund. Awful communication, very hard to get a response via email and no one returns phone calls. Repeatedly ignoring our request for a refund and continually trying to force us into taking a credit...
So holiday was cancelled the night before we travelled due to covid-19 (less than 12 hours away). Upon requesting a refund, we've essentially hit a brick wall- we get offered vouchers or a rebook, despite clearly asking for a refund. The correspondence from Alpine Elements has pretty much disappeare...
Take notice if you are thinking of booking a ski trip with Alpine Elements -
We travelled to Val d Isere in Feb 2019 and had a terrible experience from the moment we got there, all the way through to their customer complaints. Alpine Elements is, without doubt, the worst travel company I have eve...
Been going with them for years. Great staff and service
I find it utterly disgusting of this company to refuse refunds to hundreds of people like myself who have had holidays cancelled due to the covid out break,,, we've been told we can choose another holiday but this must be done within 2 weeks and be paid in full.my wife is a covid nurse and as you wi...
Terrible service still have not given us back our money for a holiday they cancelled on us in March. No reply to emails/the phones. All in all illegal. Immoral. Dodgy.
Great place buildings to stay but if the food and wine is important to you (as it was to us) look else where.
Frozen mini croissants in France.... unforgivable.
Stay away from this company! Very unprofessional! Once they get your money you are left on your own. They don't respond to your messages, they don't explain things properly. You have no one to turn to when you need help. Management extremely poor!
Unlawfully keeping customers money after THEY cancelled the holiday.
I believe the legal term for this is theft.
My wife, 2 kids and I went on our first "Alpine Element" holiday this year and stayed at hotel Montana, La Tania - it was EXCELLENT ! from check in at Gatwick through to getting off the bus a week later for the return flight, the Alpine Element staff were fantastic - we genuinely felt they were the...
Surprised by some negative reviews, we had really good service and the holiday itself (sailing in Greece) was fantastic with brilliant staff. Kids loved the kids club and sailing facilities were excellent. Will use again.
Reading through trust pilot reviews and google reviews, seems not much has changed since 2005 when I first did a ski season, working in France. Alpine Elements even then had an appalling reputation, both among seasonaires and guests I met. It is somewhat surprising that they are still in business ! ...
Had an amazing week at chalet bonleau in la plagne, chalet host was great and excellent value for money. Great food, great company and amazing weather for early January. Previously only used Crystal however I will Definitely use alpine elements again.
Stayed in the La Tania resort, with Alpine Elements at the Montana hotel, just got back. Amazing staff, great food and super comfy bed. I walked directly out of the boot room onto the slope in the morning and then skied back in the boot room from the last run, couldn't have been better located. Woul...
You look on their 'ski deals' page and it gives you a price, then you click on it and the actual price is a lot higher. As they use Easyjet, when you progress through the booking process you then have to pay to take luggage with you on More
Had a great holiday with these guys at the Montana in La Tania, first ski trip for the kids, 7 and 11, they had a blast. I don't normally write reviews but if you are trying to find a starting point for a family holiday this was perfect...laid back staff, small village, comfortable hotel, but access...
I ve waited four months to post this review to give Alpine Elements the chance to do the decent thing and refund me the money for my ski holiday and ski passes as per their Terms and Conditions. Needless to say despite numerous requests from me I m still waiting and apparently have to keep waiting u...
THEY cancelled our holiday, now they won't refund.
Against all the legislation that says a refund should be given within 14 days.
DO NOT GIVE THEM YOUR MONEY, IT IS NOT SAFE
We had a great stay at Hotel Philibert with Alpine Elements this summer. This is a great hotel in a good location, and has a real traditional alpine feel. Food was fantastic and we were really looked after by the Alpine Elements team.
We had two 15 year olds with us (my son and his best friend), wh...
Worked half a season with these clowns, don't give them your money. They are unprepared and unskilled in providing any sort of holiday. Corners cut and shortcuts taken everywhere, even in the safety and wellbeing of the guests.
Terrible company and Chaler Nyon left a lot to be desired. Avoid at all costs. Unable to provide details due to a Settlement Agreement place.
Stayed at hotel Montana in La Tania. I have always stayed in rented accomodation when skiing. Never in a hotel. What a treat! Skied in and out from the hotel bootroom. Ski hire was 20m away and main lift was 40 m away from the hotel front door. The food was simple, well cooked and filling and th...
Absolutely awful experience with Alpine. In March, they cancelled our ski holiday the night before we were due to leave and have illegally held on to our money with no sign of a refund in sight more than 6 months later. They are now advertising hassle free cancellations if you book for next year, ho...
Refused the offer a refund after my holiday was cancelled due to COVID 19.
Awful company, terrible customer service and do not abide by travel regulations- my partner has now filed a claim with small claims court. Will update review with outcome.
I WOULD NOT RECOMMEND THIS COMPANY - They delete all facebook reviews of customers complaining, shambles.
This will hurt the...
Unable to accommodate anyone flying in from a different airport, just told there's nothing you can do, no customer service, no alternative options offered (computer says no!) why spend the money with them?! Doesn't fill me with confidence that much care would have been given, had I booked with them!...
Terrible customer service.
Quotes were not adhered to and when I challenged it, I was told I needed proof....how do I prove a quote over the phone. They do not record calls so they accused me of misunderstanding! They do not care if they upset customers. I organise a group and this is worth a lot o...
WORST COMPANY I HAVE EVER DEALT WITH - TAKEN THE REFUND ISSUE TO SC COURT.
ABSOLUTE SHAMBLES - WILL UPDATE REVIEW IN DUE COURSE.
UPDATE - 21/08 /20 - I HAVE NOW RECEIVED ALL MY MONIES FROM ALPINE ELEMENTS AFTER SUBMITTING AN APPLICATION THROUGH THE SMALL CLAIMS COURT, LONG TEDIOUS PROCESS BUT 10...
Alpine Elements cancelled our ski trip in March. They still haven't paid the refund we are legally entitled to, due to "cashflow issues". Do not give a deposit to this company, chances are they will go bust before your holiday.
So we have had two previous holidays with Alpine Elements, both in the summer. After some problems getting a group booking sorted, the holidays were great, no real problems.
THIS YEAR however, since Covid 19, they have been a shambles. Emails take forever to sort (I was down as being age 125!). Any...
Just visited to deliver some wheels. Nicely tucked away and pleasant staff too.
absolutely shocking service and code of conduct, at a time of crisis we was advised by them not to travel, and now they refuse to give us our money back.
In 14 years of ski trips, this was my first time with Alpine Elements. The 4* chalet in Tignes was at best a 1*. Place was dirty, unloved and falling apart. The chalet was in desperate need of repair and the listing was a complete fantasy. More
Ignore the 1 star avoid this company. The customer service is terrible and any issues you have are palmed off with lies. Which we shouldn t of had any issues but we did.
Chalet Austin morzine is a 5 star chalet so you should expect the best but in this case we were wrong.
On arrival to the chalet ...
Appalling customer service throughout, the whole team doesn't know their products. Missold things the entire way through the booking process. When quoted a price, the invoice then said different amounts, always charging us more! No communication within the office. Everytime I called they were unavai...
Just returned from Christmas week at Chalet Caroline, Tignes Le Brevieres. The chalet itself is a nice space. Our very young chalet hosts, Lauren and Ed were lovely and their cooking was good given the circumstances. However we were extremely disappointed with the quality of the food. If you lik...
If you want to book a holiday with a trusted, customer focused company, DO NOT book with Alpine Elements. Despite being told not to go our ski trip on 15th March after Alpine cancelled our holiday, they have outright refused to give us a refund (despite the fact that we are fully entitled to one leg...