Like so many others we have been left waiting for ...

Like so many others we have been left waiting for a refund from Alpine Elements which they are legally obliged to provide but instead they seem to have made the most of the uncertain situation to delay refunds for their own benefit. Initially we were told we would have a refund by 31st July - this was then pushed back to 31st Jan 2021(!). We were first told refunds would start to be processed in date order of cancellation - now we are told we must wait until the company can refund all cancellations - which seems ridiculous and which only reinforces their aim to break the 14 day refund time limit still required by law.

Despite refusing the offer of a Refund Credit Notes numerous times and insisting on a cash refund, Alpine Elements then proceeded to automatically issue us with one - against our will - tying us in to the refund timeline terms of the RCN. This is against both ABTA and CMA guidelines on RCNs.

4 months on from the cancellation and no sign of a refund any time soon. Our holiday was cancelled the night before the ski slopes were closed. If Alpine Elements had ring fenced our money in case of cancellation - like many other reputable travel companies who have been able to provide refunds seem to have done - we would not be in this situation. It is a questionable model that puts travellers' hard-earned cash at high risk and one that we would avoid at all costs in the future.