If you want to book a holiday with a trusted, cust...

If you want to book a holiday with a trusted, customer focused company, DO NOT book with Alpine Elements. Despite being told not to go our ski trip on 15th March after Alpine cancelled our holiday, they have outright refused to give us a refund (despite the fact that we are fully entitled to one legally). They have continually fed us generic and downright pathetic excuses why they can t refund us and have only offered us a voucher. I would NEVER book with Alpine ever again, the way that have treated us has been terrible. We know we are entitled to a refund and there will continue to fight for one.