Ignore the 1 star avoid this company. The customer...

Ignore the 1 star avoid this company. The customer service is terrible and any issues you have are palmed off with lies. Which we shouldn t of had any issues but we did.
Chalet Austin morzine is a 5 star chalet so you should expect the best but in this case we were wrong.
On arrival to the chalet our host was no where to be seen to greet us.
We walked in and the chalet was dirty, sticky floors and dusty, the kitchen was like a bomb had gone off and the grease and finger marks all over the cabinets. The host appeared from around the corner who was a 18yr old girl by herself. Alpine elements sort this out as a young girl shouldn t be on her own hosting 8 guests.
We were then told the hot tub was broken and it wasn t usable for the first 2 days. Once it was up and running it wasn t topped up or even looked at during our stay.
The heating in the chalet wasn t working all week and was told by the host it had been broken for a while. It was freezing and we had to steel the electric heater from the boot room. The host and the chalet girls from next door would keep leaving the front door wide open all night as they kept popping in for chats with each other. Alpine elements did not offer us electric heaters for our rooms like they said they did in a email back to us. Again lies!!
Food was terrible. Canopies were stone cold ,they were from the freezer and not freshly made.
The main meals were also cold every night and the host also forgot to plate up for all 8 of us. Meaning she had to run next door and steel the leftovers from the neighbouring chalet.
Breakfast was terrible every morning, sausages were barely cooked and we were served runny scrambled eggs with no option for fried eggs. Out of the 6 days we only had the cooked breakfast for 4 days. The host had another morning off.
The host wasn t really a host, all she did was cook and go. She was difficult to get a conversation out of and just stropped around like a miserable teenager. She spent most her time looking through her phone.
Every morning we woken up by the front door being constantly slammed as she went in and out to talk to the chalet girls next door.
The chalet wasn t cleaned at all during our stay and towels not changed. As you think they would be because we had no heating for them to dry. And had to use the same wet towels all week.
We have sent an email to alpine elements regarding these issues and the response was like they re not bothered and palmed it off. They offered a 5% discount next time we book with them. But I assure you we will never be using alpine elements again.