Terrible customer service.

Terrible customer service.
Quotes were not adhered to and when I challenged it, I was told I needed proof....how do I prove a quote over the phone. They do not record calls so they accused me of misunderstanding! They do not care if they upset customers. I organise a group and this is worth a lot of money which makes no difference to them.

I am flying in less that 3 weeks and they still can't give me answers.
DO NOT USE THIS COMPANY.
If you do, get them to email you everything you expect them to honour or you will get shafted.