Unable to accommodate anyone flying in from a diff...

Unable to accommodate anyone flying in from a different airport, just told there's nothing you can do, no customer service, no alternative options offered (computer says no!) why spend the money with them?! Doesn't fill me with confidence that much care would have been given, had I booked with them! Much better providers with flex and service in their mantra out there! Just wish I hadn't wasted the time looking on their website