I ve waited four months to post this review to giv...

I ve waited four months to post this review to give Alpine Elements the chance to do the decent thing and refund me the money for my ski holiday and ski passes as per their Terms and Conditions. Needless to say despite numerous requests from me I m still waiting and apparently have to keep waiting until January next year, a whole 10 months after they cancelled my holiday, the day before my holiday. Had I breached their Terms and Conditions in any way whatsover I m absolutely certain they would have held me to the letter of them but apparently they work under different rules as and when it suits them. So be very wary of what you re signing up for.

The money for our two lift passes was paid on a separate day to the holiday booking, and had I bought direct in the resort would have been refunded by the lift pass people immediately so where is it? Because they ve definitely been refunded that by the resort already, if they ever actually bought them. Why hasn t it come back to me? Le Ski refunded all their clients extras straight away. Intersport refunded me my ski hire straight away so why have Alpine Elements decided that it s their right to hold on to that money, my money. Utterly dishonest.

This all comes back to the senior management team guided by their managing director who have decided that loyal customers are of no importance. And why were they not covered against this? The world has had SARS, Ebola, Zika virus and flu pandemics, didn t want to pay the extra insurance I m guessing. It s all about protecting their precious bank balance.

Don t touch this Company, they re a disgrace and their working practices are appalling