So holiday was cancelled the night before we trave...

So holiday was cancelled the night before we travelled due to covid-19 (less than 12 hours away). Upon requesting a refund, we've essentially hit a brick wall- we get offered vouchers or a rebook, despite clearly asking for a refund. The correspondence from Alpine Elements has pretty much disappeared now.

I would not book with Alpine Elements again- if there's a problem, they'll just leave you high and dry.