So we have had two previous holidays with Alpine E...

So we have had two previous holidays with Alpine Elements, both in the summer. After some problems getting a group booking sorted, the holidays were great, no real problems.
THIS YEAR however, since Covid 19, they have been a shambles. Emails take forever to sort (I was down as being age 125!). Anyway these issues did finally get sorted but then we had tob pay the balance for this summer. One of our group's credit card payment didn't work properly and it seems now the ONLY way to pay is by bank transfer. The method most fraught with fraud. As they have already suffered fraud this way they want to pay by credit card but alpine Elements are refusing!!
Then of course they are only issuing credit notes or rebooking when our holiday is cancelled, which seems very likely at the moment, with france having a 14 day quarantine period, which doesn't really work for a 7day holiday....and if my friend has paid with bank transfer it's harder to get a refund...... sadly a good company is looking like it's finished.....