We wish we'd done more research on Alpine Elements...

We wish we'd done more research on Alpine Elements before booking as a cursory glance across the internet review sites reveals that we are not the only people who have had problems with their dreadful customer service.

Our main issues:
1) Broken hot tub
2) Dirty chalet
3) Ineffective customer service

Our Hot tub broke after one day and wasn't fixed. Rather than being concerned about our holiday experience, Alpine Elements shirked their responsibilities and instead took the defensive stance that we must have done something to break it (as a group of mid-30s to 40 year old adults and parents, why on earth would we want to ruin our own holiday by breaking the hot tub?!)

In addition:
1) The chalet was dirty (tissues under the bed, apple core in a wardrobe, stains in the toilet) . Housekeeping only happens once a week (and doesn't involve changing any linen). Beds are not made daily.
2) The rooms advertised as 'twin/double rooms' are actually twin rooms with single beds which couldn't be pushed together properly. So we had married couples living like students for the week - definitely not a luxury holiday experience!

Alpine Elements has a very short-sighted approach to customer service. We've been genuinely surprised by the ineffectual and dismissive way that our complaints have been treated/ignored - not what we would have expected from a supposedly 'luxury chalet experience'.

We had to laugh at the disingenuous 'compensation' we have been offered (5% off a new booking is, to put it frankly, taking the mick) and shows a complete dismissal of our poor holiday experience and a surprising lack of understanding about basic customer service. Very short-sighted.

If you're looking for (and paying for!) a relaxing, luxury chalet-experience, this is not the company for you