I received superb care at Atlanta Medical Center. Ms. Brittani, the director came from inside to wheel me in very frigid weather. I suffered a broken ankle and was there for surgery. From admissions with Ms. Heath, to my phenomenal nurse Ms. Carol and surgeon Dr. Furie. I received top notch care and respect at this facility. Thank you to everyone that aided in my care Highly recommend Atlanta Medical Center.
This place is, by far, the worst hospital ever. The staff is very unprofessional, they don't listen to the patient needs, they don't follow directions given by my PCP written on chart notes, and to make this every worst, they contacted my emergency contact SEVEN HOURS AFTER I WAS ADMITED VIA FACEBOOK. They have missed diagnosed and isolated me treating me like an animal. No sympathy nor concern at all. Do yourself a favor, and don't step in this place. If you are trying to feel better, might as well stay at home or go somewhere else.
The ICU nurses are very rude and cold people. Especially the night shift. They think they get paid to just stand around and talk all night long. If you ask for help you can tell they are so annoyed. They won't give you anything for free either. Not even a back rub for someone who just underwent traumatic spine surgery. Don't get me wrong, tho there are about 20% good apples in the bunch.
My husband was transferred by ambulance from Carrollton Tanner Medical to Atlanta Medical. The hospital was ready and waiting at the door when we got there. A staff member escorted me to a family room and allowed family and friends to sit with me while I waited. The ER staff was efficient and quick to care for my husband. My husband fractured C5 vertebrae in his neck. I knew it was serious and i was terrified. He was moved to ICU from emergency, they allowed me to stay with him the entire time. The nurses and the trauma team were awesome. He never, not once had to wait when he needed something. Walking through the hospital, every staff member, from security, housekeeping, cafeteria to administration offered help, smiled and spoke to me and my family. Staff members from ICU and OR knew me outside of their working area, not just my face but knew my name and asked about my husband. After breaking his neck, which could have left him paralyzed, he underwent surgery and was discharged home able to walk and use his arms, after only 5 nights. We know God blessed him and continues to heal him, but his blessing included Atlanta Medical Center and its wonderful Doctors, nurses and staff. Thank AMC for all you did for my husband and getting him back home. We will forever be grateful.
They caught may heart attack right away. Where as spending 10 hrs. At another hospital waiting room I was taking here and they saved my heart from further damage. Doctor and staff where very compassionate.
At the hospital now and when I can say is the most unprofessional hospital i been in. I just say the the ppl here don't show no care to these sick ppl. I would advise ya'll go to another hospital cause this one ain't the one to get the properly care.
Horrible institution. Ambience is mundune, Staff is hit or miss with patience service. Our request for our newborn fell upon deaf ears. My wife was in labor 2 hours longer than necessary because the doctor was laye.Cross contamination should be tookin more seriously here.food look like it comes straight off an lock down tray.The only perk that this has is the view of the Atlanta skyline once you look past all the crack heads on boulevard.
The trauma Nurses and Doctors are fantastic! 5th floor nursing staff have been super, except Wanda, night shift patient tech. She has the personality of a mad alligator. If you have to be hateful to your patients or visitors, you shouldn't be a Nurse. The furnishings and equipment are old and dirty. This hospital definitely needs updated.
I ve been here for two weeks after a cycling accident and everything has been amazing. I was in ICU for 10 days and a regular room for the last 4 days. Every nurse, tech and doctor has been amazing and are always checking on me and my progress. I m a vegetarian and the ladies making my meals have taken extra care of me. Started Physical therapy a few days ago and they ve been nothing but fantastic as well. Thank you so much to everyone here and the hard work you put in.
Took my husband here for a ruptured Achilles. The Registration admin, Security, Dr s and Nurses here are so helpful and polite. All ER visits are longer than we want them to be. But we were well taken care of the entire time.
Side note: there should be signs in the Parking deck B elevator that specify which floor takes you to the main hospital.
I will give this facility less than 1 star. Please stay away from this place, it is runned down and not professionals. Be aware of their billing practices.
I have never in my life been to this hospital or received anything by mail, ever. However today I received a collections notice from a party they sold my debt to?
The ER kept everything going ok but all the 5th floor nurses charge nurses, and doctors were amazing not to mention the surgeon.
Where do I begin.....rude staff. Their communication skills suck. Nobody knows Anything. Nurses get lost when you request things like CHANGING AN AMPUTEE BANDAGE. Sheets are only changed upon request although they see blood seeping through. I wouldn't refer my worst enemy's anus to go to this place....
MY GOD, YOU DIDN'T FORSAKE ME AFTER ALL. SO SORRY THAT I EVER DOUBTED YOU WHEN I WAS FACED WITH UNCERTAINTIES. PLEASE FORGIVE ME AS I SHINE THE LIGHT ON YOUR PRESENT HELP IN TIME OF TROUBLE.
I grew up in a children's home in Nashville, Tn called, Tennessee Preparatory School. By the grace of God that same children's home hired me as a Child Care Worker and placed me in a cottage caring for 14 teenage girls under one roof.
My return to the children's home as a Child Care Worker made the Newspaper. You see the children's home only hired former students to work in the cafeteria not one on one with current students.
I was truly Blessed by God himself to have been hired as a Child Care Worker. All the girls called me Mom. Oh but little did I know that 10 years up the road something Horrible that would turn out WONDERFUL would change my entire life and would uproot me from Nashville, Tn forever.
Atlanta, Ga. April 1993: Found me in Georgia Baptist Hospital facing the birth of a 1 lb. 11 ounce baby boy who was given 24 hours to live. What was a Nashville, Tn. pregnant woman doing in Atlanta, Ga? I was in Atlanta for a Spring Revival and I got sick and was rushed to Georgia Baptist Hospital by way of ambulance. My whole world changed. I was no longer to be the former student/Child Care Worker from Nashville, Tn. I turned out to be a grieving mother at the bedside of a 1 lb. 11 ounce baby boy born 4 months too early with only a life span of 24 hours. GOD, WHERE ARE YOU FOR MY NEW BORN BABY FACING A SHORT LIFE SPAN? I turned to the pastor of the church that I had been attending for the Spring Revival and I asked WHERE IS GOD? Read what is about to unfold real careful: God didn't come through the Revival pastor. It is strange how The Spirit of God came but he came. The Lord came through a Blood Bank lady name DEBORAH COLLINS.
I was sitting in the cafeteria of Georgia Baptist Hospital and this stranger walked up to me and said, I SEE THE GLORY OF GOD ON YOU. My God, you didn't forsake me after all. I didn't know Deborah Collins at the time of her approaching me and speaking words I had never heard before. I SEE THE GLORY OF GOD ON YOU. Yes, Yes The Glory of God showed up through Deborah Collins who worked in Georgia Baptist Hospital Blood Bank. Get it, "Blood Bank"! Jesus shed his Blood many years ago to save us from our sins and to hear our humble. I just got this understanding as I am sharing How Great God Is to the children of men and he has not Forsaken his people. My son will be turning 21 years old come April 8, 2014 thanks to God that dwells in Deborah Collins a Blood Bank Angel in Disguise. Peace and Amen
The nurses, techs and doctors were very kind and respectful."
employees in emergency room have very NASTY attitudes !!!
Front staff at ER couldn't find patient dispite telling her it was a recent trauma patient via ambulance. Place needs a good cleaning. Restroom in the outpatient surgery smelled of urine. This was not my hospital of choice. Very displeased. I wonder if ambulance services are partial to the hospitals the take patients too.
Please ensure you get a hard copy of whatever payment agreement you have with them if you are paying out of pocket (uninsured) otherwise the bill will forever keep coming?
I have always received the very best care and treatment at this hospital
Worst hospital EVER!!!! My child has special needs and I couldnt believe they sent him here, they knew NOTHING! Not to mention I was given a blanket and slept in the chair next to my son, woke up with bite marks all over my neck, chest, and arms. Im DISGUSTED! Only 2 employees I could say were nice, and they happen to be the cleaning crew.
I got transferred here September 5,2o17 I'm in the labor and delivery part my bed have not been changed yet and my room dirty I don't like it here it's not clean.
DO NOT !!! I repeat DO NOT go to this hospital for any reason. My newborn was yelled at by a nurse at only 24 hours old. The nurse is claiming he said she said but I witnessed her yell in a agrivated tone at my daughter to RELAX from across the room while I was watching them run a hearing test on her. I have no reason to lie as I witnessed it personally and have nothing to gain from wasting anyone s time. Even worse, they misspelled her name on her social security card and now I have to go to the SSA to fix it. We just got her revised birth certificate and they misspelled my middle name and my wifes last name as well. Unbelievable!!! All we ve been given is excuses from the records woman in charge of documenting this information. I feel she should be fired and the president of the hospital hasn t been much help.. Do not go to this dump!!!
Gave birth here in 2015 the nurses and staff were kind and caring
Wish I could give 0 stars. One of the worst hospitals in the USA! The staff has no empathy for patients and their families. On several occasions my family and I had to complain and explain how our mother is HIGHLY allergic (which is in her chart) to the meds that the very young nurses would try to give to our mother. I don't think if you are fresh out of nursing school you should be working alone with critical care patients. Our mother's care at Atlanta Medical Center has been the most stressful ordeal we have ever encountered. No bed side manners no type of care or concern for our Dear Sweet Mother. Our Mother hopefully will be transferred soon.
I don't recommend this hospital for anyone. The Dr's were a bit better and kept us informed on our mother.
Worst Hospital in ATL... Staff Very Rude No bedside Manor at ALL!!!'
Pathetic excuse for a hospital system! All they want is your money!!
Horrible customer service. The secretary in the E.R Named Deniece had the worst attitude. So bad I'm about to report her . Better staff is needed in the E.D because its a very emotional place to be especially for the patient as well as the family i wont be referring anyone to come here. I've had bad experiences every time I've came i have family there now and they still get nothing from me. Just horrible .
The staff here is so professional and personable. I think the nurses and assistive personal are truly excellent.
Absolutely disgraceful how some of these public servants lack common courtesy and sense. Please bring a loved one if possible because you NEED someone to monitor the care you are getting. Asks questions bc no info is offered. Make sure you are informed about what they are administering and the reason for such.If and ONLY if Grady wasnt under construction I would never have been introduced to this establishment. You have good and bad in life and this place has the most lax work ethic ever.
They saved my wife's life more then once, she had brain surgery some years back and they saved her life several weeks ago, she has epilepsy, they flew her by helicopter tonight, im so thankful and blessed
The rooms are filthy - you cannot take a bath/shower because the tubs are condemned for use by the hospital; and because of that they leave the bathroom filthy as well. Bring a pack of undies because they give you nothing for your bottom half and the robes are short. Don't expect any privacy - they treat you like a lab rat and have hoards of interns following the doctors around. The doctors have no compassion for your feelings - I heard them making jokes and mocking patients who are distraught about having life changing health issues - their attitude is "get over it". They will add unnecessary and expensive services and then hit you with the bill. Thy did a cat scan on me which was totally unneeded and revealed NOTHING, and now that represents about 20% of what they want me to pay them.
They have no control over the healthiness of workers. I caught a bad cold from one of the nurses that lasted my entire stay there. On another occasion, a room assistant who had no teeth was spitting all over the place as she was attending to me in my room. Obviously they are a cheap employer who is not offering decent health care / dental insurance, or this person wouldn't be slobbering all over the patients.
Lastly, they kept me hostage for two days. After one of the doctors told me much of the treatments could have been outpatient, I demanded to be released. It took them two additional days to let me go. They kept IV tubes in my arm so I wouldn't leave, and kept giving me excuses as to why it was taking so long. On the last day I was fully dressed, with the tubes on my arm (no IV). It took them 6 hours to finally take it off an let me out of there. That's a least 3 days I am being charged for that I was there against my will. Ridiculous.
EDIT: Oh yeah, check and challenge your bill. I received bills that were not correct. One of which the whole bill was cancelled. If they can send you an entire bill that is wrong, how can you trust any bills they are sending you. The place really needs help.
AND while talking to one of the doctors about Diabetes 2, I mentioned a well known fact that generally Diabetes 2 can be maintained through diet and exercise. That's what my real doctors taught me, and a $900.00 per class course I took as well. As I was telling he that, she started shaking her head "no", as if what I was saying was untrue. I was like, if she doesn't know this, how can they make a proper treatment plan - or even a diagnosis? She wasn't an endocrinologist anyway - what was she doing? Probably just wasn't listening and assumes everyone who comes in there is stupid. I think they should stick to trauma and don't try to doctor anyone outside of emergencies. They started acting like they were going to be my permanent doctors - and that's scary...
THE WORST HOSPITAL EVVVEEERRR!! I HAVE NEVER SEEN A HOSPITAL THAT IS SUPPOSED TO BE A TRAUMA CENTER...BUT DOES NOTHING FOR A PATIENT WHO COMES IN AS A TRAUMA PATIENT VIA EMS.
THEY DON'T EVEN CLEAN SCAPES, WOUNDS OR NOTHING. EVERYONE SHOULD BE FIRED & THIS PLACE SHOULD BE CLOSED.
IF I COULD GIVE IT A ZERO I WOULD. MY SON WILL NOW HAVE A BILL FOR SERVICE THAT WAS NEVER RENDERED BASICALLY... SMH
My name is Nicole and I would give 0 stars if I could for the way we were treated in ICU by the nurse Lulu. She was abusive, crude, hateful, uncompassionate, and made snoody sarcastic remarks about my dying father who passed away Sept 4 2017. Do NOT take your loved one to this hospital if they are in critical or in a dying state. Will never go back. So sad. The impacted she had on me and everyone else in room will stay with us forever. Nurse Lulu, maybe in China you treat your patients like a trash can, but in America nurses in ICU have respect... not you. Im sorry Dad...
The worst hospital ever, I will keep it short. I only chose this hospital because they are the only hospital that provides water birth, I went through them w/ Intown Midwifery so that made it a little better, but anyways I show up to the ER room to get to labor & delivery, the girl who pushed me in the wheelchair was on her phone (I was 10cm dilated sitting in this wheelchair & shes loud on her phone, really?) anyways when they go to fill the tub for my water birth, they had NO HOT WATER!!!!, I was robbed of my water birth because the water has to be a certain temp, after birthing they put water in the microwave & put it in a bottle for me to spray on my vagina, it was scorching hot, I had to ask the nurse to put cold water in! My baby didn t get a bath until 24hrs due to still no hot water, the food was nasty, no one helped me feed my baby for 16+ hrs, ALL AROUND TERRIBLE EXPERIENCE!!
The Doctors are excellent but the customer service is horrible
FILTHY DISGUSTING UNKEPT. I can go on and on about the level of grime all over this place. Mold, peeling paint, dried blood, scuffs all over, food on floor, crumpled up napkins, toilet paper trails and the list goes on. So grossed out and feel like you need to completely disinfect myself.
The experience in this hospital was terrible!!!!! Emergency room was filthy. Waiting room chairs were dirty. Emergency room looked unsanitary. Did not clean wounds for trauma patient.if I would ask anyone who is an employee here for directions I would get an attitude. Security is so lazy and disrespectful she couldn't even stand during her shift had to sit down and file her nails instead of responding to a simple question. Still no response from security instead I get an eye roll. Finally finding the room going through the hospital nothing new old and dirty. When leaving my brothers room my mother asked a nurse can he get medicine he is in pain she responded "no" and continued to walk away in shock my mother asked her why not. The nurse's response, "I'm not his nurse." The nurse then walked in another patients room. Then another employee who i'm assuming billing and coding asked my mother what do you want. My mother responded you could ask me nicer like for what example " what can I help you with?" Then the nurse Alex the only professional person we saw the entire time at Atlanta medical center helped us and was very polite. The next day nothing new the nurse Tasha #58855 extremely rude it was to much effort for her to answer any questions we had. This experience was a complete nightmare. They need to shut this place down.
Selma and the behavioral heath department is completely HORRIBLE . They gave a patient with known mental health issues MORPHINE for childbirth then Selma refused to help with it obviously drove her insane. I couldn t complain more about the fact they would discharge a woman with a long chart of mental health issues home with a baby. Shame on the entire hospital!
This was the worst hospital i have ever been to i went at a 11pm still waiting at 5:04 am one dr in the er it was dirty the staff was lazy wouldn't recommend this hospital to a enemy
My nurse was the best...she was caring intelligent and had a great sense of humor! My doctor was also great and wanted to make sure I was ok before leaving the Emergency Room. The wait was not bad at all! This place gets a bad rep because it's in the hood but the staff there are doing a great job! Thank u Doctor Johnson and my nurse from New Orleans I forgot your name sorry.
Nice Hospital , the care I received was excellent by nurses and Doctors
Great hospital. Great doctors. Awesome staff. Very informative. Dr. Bootstsylor is the Best perinatologist at the hospital.
WellStar Atlanta medical Center is awesome I will recommend everyone who is in need of medical solution they are doing a good job the Nurses, doctors, facility are clean I mean everything is on points good job guys keep it up and God bless you you all
My first experience with AMC was when I broke my ankle while I was 7 months pregnant. I had to have surgery to reconstruct it. They provided me with a fantastic labor and delivery nurse the entire time. They took very good care of me and my husband while he waited. I also had my baby at AMC. The labor and delivery rooms are very nice. You can have a water birth there which is what I did. It was fantastic and worth it. The room we were in after the baby was born was tiny and the food was awful. But otherwise we have had several good experiences with Atlanta medical center.
The worst hospital. I sat in the ER with one side of my throat closed up and barely breathing. This hospital staff has no sympathy, no concern or even care about the comfortability of the hospital. It's a filthy site in the ER. I swear this place produces the world's dumbest Np. How can your Np argue with me and tell me that I don't have a medical condition that I've had over 9 years. I take AMC and the entire staff as a joke. SMH! I will be contacting my attorney about these hospital visits especially since my health condition is life and death
If I could leave a NEGATIVE star, trust me, I WOULD! I would send my family to an animal hospital before I EVER sent one to this God awful "SO CALLED" hospital.
We didn t have a choice of hospitals. My husband was taken there via ambulance after an automobile accident. The trauma care was excellent then it fell short once he got to his room. The lack of communication was aggravating to say the least. Waiting for an answer to a question would take more than a few hours! The left hand wasn t talking to the right hand.
Came down here to get treatment for diabetes gastroparesis. The nurses in the Triage were rude. Only saw the doctor twice, and that was only to stick his head in the room. To say that he'll be back. Changed nurses twice and that was before 7pm. Considering that we arrived around 1:30pm. If you're really in need of Medical Care. I suggest that you don't waste your time here
I *hated* my experience with this hospital for labor and delivery. I chose it because of their partnership with Intown Midwifery (who are awesome), but it was definitely the last time I'm setting foot there.
- No parking validation. Not a big deal, but I don't really want to spend an extra ~$50 in parking for all my prenatal visits.
- Being (over)charged while I was laboring (husband was too worried about me to refuse at the time. Since they had whisked him away, all he could think was to get back to me ASAP, not about how insurance works)
- Bitter cold rooms. I was shivering so badly while laboring. We complained (multiple times), they brought blankets, so I was stuck sitting in a cocoon of blankets rather than laboring as I had been taught.
- Understaffed. For this reason, no water births were being allowed that evening (and, of course, no refund for water birth certificate)
- Making me sign things while in bed at ~2 or 3am after a 10pm delivery. I vaguely remember the nurse coming in, and that's about it. Thank goodness it was just some notice about not dropping/shaking babies and not something important! Husband didn't even know she had come in.
- Slow response time. Pain meds were delivered over an hour after requesting them.
- Lack of communication among nurses. We were charged for an extra day we had said we didn't want to stay for and had been assured we'd be out in time. Discharging nurse had no idea we were trying to leave.
- 3+ months to refund the $1000 they had overcharged. Ya, still working that out, thanks.
Lakadaisical attitude from everyone including doctors. Beware
February 20 I gave birth to my daughter was the worst service I was given in this hospital bad experience I regret to go to this hospital at the time I put the anesthesia the epildure I was wing head immediately half strong pain the person that I applied anesthesia I was stung 5 times in the back I lost liquid from the back for the times I got stung with the needle I was 5 days in the hospital with headaches they only gave me painkillers for pain and so they let me go home with a lot of pain and high blood pressure I told them that I was not feeling well and they told me that I had to rest the rest to my house I was another 2 weeks with a lot of pain I could not even tend to my daughter because of the pain and dizziness I had to go to the graidy of emergency and the truth and if they have good specialists and very good nurses were also dependent as much as the doctor and the anesthesiologist and I am better the anesthesiologist told me that the anesthesia put me where they should not
I refuse to give birth at Atlanta medical they did a terrible job with me last night I m still in a-lot pain she didn t give me no medicine which she said she was going to prescribe she didn t hand me my discharges paper she put them in my bag and walked out nor was an ultrasound provide when I told her when I recently went to my doctor appointment they told me my baby was position wrong everything about last night was a nightmare that has been my worst experience in a hospital
Called a few times to get transferred. Lady that answered the phone had a loud conversation going on with employees everytime. Very unprofessional felt like I was calling for takeout.
Do NOT go here if at all possible. The hospital is not well taken care of, and I heard the worst medical experience of my life here. I watched nurses give patients medication that fell on the floor. They also tried to give me medicine that I had already taken, and they prescribed so much that I got serotonin syndrome. The staff was rude to me and lied to my family. I would recommend that you go literally anywhere else.
Worst Hospital ever... The Staff (Nurses) are very unprofessional. They DO NOT provide the best care at all. The Nurses in AMC Main 8th Floor will leave you to die if you let them. Very Sad, would not recommend this Hospital to anyone.
Go here if you don't have insurance and have no other options. Waited 3.5 hours just to see doctor after about 10 people without insurance got let in before me. Very unorganized..could not tell me when i was going to have XRay and no one wanted to talk to me.. Nurses, doctors, all ignoring you. It's not the way to run a Level 1 Trauma ER.
They will let you sit an die at this hospital it s ridiculous how long you have to wait they don t care about you
Best trauma center ever brilliant took care of my 96 year old mom with a broken back. I am especially grateful
It could be better I value the employees who are trying to make a difference
Saved my life had an anurisum and they took great care of me.
Boyfriend had clavicle repair surgery today. Very long procedure and quite a bit of recovery time. But, from the moment we got there, till the time we left everyone was super attentive and kind! Chelsey a nurse in the ER was great! And Eric Furie Orthopedic surgeon was very knowledgeable and trust worthy. Highly recommend this facility. Thankyou!
Doctors and staff are great however, place is old, run down and dirty. Excellent Bloodless Medicine program and that is why I continue to come here. ER is usually crowded and long waiting times to be seen is unfortunately the normal experience.
Previous comments are correct . Everything is great until you re admitted . Then they move slow and don t have any answers . Almost like a man after he knows that he has you
Nurse Practitioner is worse , I could imagine how the doctors are... ENTER AT UR OWN RISK!
Although the emergency room public bathroom was horrible, dirty, the sink and toilet needs to be replaced, the medical care was spot on. Thank you Nurse Devon for attending to our needs for the 7 hours we were there, and Dr Ramirez the orthopedic doctor , for her care, compassion, and excellent diagnosis. We just came from our follow up with a foot and ankle specialist and he confirmed all the information Dr Ramirez gave us last Tuesday. I hope I never need emergency care again, but I will not hesitate to go to Atlanta Medical Center.
This is the WORST EXPERIENCE OF MY LIFE!!!! I came because I've been vomiting for 5 days and now I've been in this waiting room for 5 hours....I just went to see how many ppl were ahead of me and was told that I have an additional 4-5 hour wait. Meanwhile, I have seen the waiting room cleared out 3 times while I've been here. I never thought a hospital could be worse than Grandy but this is the absolute worst hospital in Georgia! I really want to take my 1 star back because they don't even deserve that!
Brace yourself in case you get stuck with Nurse Tom, the middle aged white guy. He used the wrong size needle on me and made me bleed all over the bed. He couldn't remember anything and he was so retarded he put in an extra IV that was not necessary. The doctor was out to lunch as well and forgot to listen to my breathing, life or death for me. On the upside, the patients are a better class of homeless people than Grady.
I wanted to share my story here because I never thought a hospital would operate like a sketchy business trying to extort money out of me. Here is my story...
On 6/18/2015 I was admitted to Atlanta Medical Center for an allergic reaction. Following my treatment, I sat in a waiting area. During that time, I was approached by someone who asked me to come with him for billing. I followed this person to his computer and handed him my insurance card. I explained the type of health plan that I have and that I was concerned about my high deductible. I also stated that I was concerned about the cost of my hospital visit. This person typed my insurance information into his computer and then I sat back down in the waiting area. A few minutes later, this person came back and stated that he had called and spoken with my insurance company. He stated that he had negotiated a price for my stay in the hospital that day with my insurance company. He stated that if I charged $1500 to my credit card, that this charge would be the only charge I would be responsible for related to my stay and care at the hospital. I was immediately skeptical of this person's statements. Therefore, I asked this person for clarification of the following points: 1. I asked him directly and specifically if he had spoken with my insurance company. He said yes. 2. I asked him directly and specifically if this charge of $1500 was acknowledged and confirmed by my insurance company. He said yes. 3. I asked him directly and specifically if this charge of $1500 would pay for the entire cost of my hospital stay that day, including doctors fees and emergency care. He said yes. At the end of this conversation, I asked again, to be as clear as possible, if this charge of $1500 was the only amount of money I would be responsible for paying related to the hospital and my care there. He said yes. At this point, even though I still had a gut feeling that something was wrong, I went ahead and gave this person my credit card and paid the $1500.
The next day, 6/19/2015, I called my insurance company. They told me they had no record of any phone call from Atlanta Medical Center and that they never "negotiated" any such resolutions in the manner that was described to me. I called Atlanta Medical Center and explained what had been told to me by the person in their office the previous day. They actually got the guy on the phone and he DENIED the statements he had made to me the day before. All of them. The representative from Atlanta Medical Center then told me that the $1500 was not even representative of the services that I had received. Instead, I was now told that the $1500 was basically a random amount of money that they wanted to collect up front. She told me that the actual charges for my visit would not be calculated for several weeks. She stated that at that time, my account would be adjusted depending on what the ACTUAL charges were. She stated that I would be billed more if it cost more or refunded the difference if it cost less.
Several weeks passed. I called repeatedly to find out what the actual charges were. After about 4-6 weeks, I was told that I was over-charged by $834.85 and that this amount would be refunded to me within a week or two. Three weeks went by. I called multiple times in August 2015 and in September 2015 and was continuously told that my refund was being processed. My last conversation was on 9/18/2015. The representative claimed that my refund was being processed that day and that I would see it within a few days. On 9/30/2015 I filed complaints with the Better Business Bureau, Attorney General's Office, and other agencies. Within a few days of filing complaints with multiple government agencies. I am certain that they never intended to refund it and wouldn't have if I had not resorted to filing complaints against them. I was shocked by the repeated pattern of deception from the waiting room to the customer service line. Ultimately this charge was NOT billed through my insurance, meaning that it did not go towards my deductible / out of pocket.
worst hospital I have ever been to. They lie just to get your money keep you there without actually treating you, they dont even try! they just do the bare minimum required by law. If you want loved ones to be TREATED DON'T take them here.
Wowwww it s truly sad here. The front desk staff/security are incompetent. They don t have the answers to any questions you may ask. They sit at the front desk and play and laugh at patients, not just one set but I whiteness two different shifts as I sat in the waiting room for 4 hours. One patient walked out of the emergency room and clearly wasn t in her right mind. The nurses where soooooo rude to her and you could clearly see she had a mental diagnosis. Instead of calling up stairs or to another hospital that has a mental health floor. The nurses as well as the front desk watched her stumble and fall all in the lobby. As she collapsed by the vending machines the security guard finally payed her some attention, but to only put her in a wheel chair and rolled her outside. Once I was finally leaving 5 hours later the lady was outside at the corner of the hospital on the ground. The nurse came outside and yelled at her and screamed your discharged and walked away. It makes me very sad because I work with mental health clients and I don t understand how someone in this field, that s suppose to care would act like this. They will never get my business here again.
WORST ER EVER VERY DIRTY AND NO SHEETS OR BLANKETS. WAS TREATED HORRIBLE. THEY SENT ME HOME WITH MY BLOOD PRESSURE 152/125. IN SEVER PAIN AND GAVE ME REGULAR STRENGTH TYLENOL. I WAS CRYING THE WHOLE TIME
NEVER GO HERE EVER
I wish there was an option to give them a negative star!!!! WORST HOSPITAL IN ATLANTA!!!!!! They don t come to your rescue until you yell and cuss at them a few times! I ve been here for 6 hours!!!!!! Getting the run around, we getting you a room now. 15 more mins we getting you a bed . WHY IM STILL HERE!!! Bottom line, Atlanta medical , you suck!!!!!!!
This has been one of the worst hospitals I had visited. I have visited the radiology department for a simple TB screen X-ray imaging study as a self pay patient. At the time of the visit, I was given a bill for $100, with the explanation that this is the total I would have to pay for the said services. The service at the time of the visit took approximately one hour and forty five minutes, even though I was the second customer of the day in that department. About 3 weeks post visit, I received a bill from a radiology department located in Texas charging $37 for x-ray services. When I called, they explained that this is their normal routine, even though nobody had given me any information about such charge at the time of the service. It is important to remember, this study was done at a hospital, and a need for external radiologist is absolutely unnecessary. Furthermore, after almost two months after the service date, I received yet another bill for about $12. When called, the representative explained that " we never put it in writing that it will be a flat rate and therefore it is at our discretion to adjust the fees even days after the services are done". I know this center is not BBB accredited, but I hope they never get this accreditation as there nothing good about this organization.
Hospital is not my cup of Tea, I always went to the hospital in Kennesaw Kennestone hospital and I will get seen right away no wait time. This hospital have Rude front desk people they don't greet you when you walk into the door.
I stayed at the this hospital all day and doctors seem like they didn't know what they was talking about or doing Never going back here.
the worst hospital i have ever been in .they dont even give you wash cloth and soap to clean your self. no sheets you sleep on an old worn out and patched up matress cover . temp is either all cold or all hot .
30/80
they did an angiogram on with no prep was on procedure table they pulled my pajamas and underwear down to my knees and opend my groin artery to preform procedure this doesnt look to to be much of a sterile place.
bathroom so bad i hated to enter it.
as far as im concerned go to atlanta medical center at your own riskas for me next time id rather stay home and die.
The staff was great, they made sure that I was comfortable and controlled my pain as best as they knew how, They were extremely through in their diagnostics of me. I was admitted for a serious car accident. Everyone was awesome at this hospital
Hospital is horrible. Patients have no privacy , they put all patient in one room with IV. They let IV run out with no fluids , and they talk to you from the hall while your in the room. Where has quality patient service went. I would have gave them no stars but had to select at least one to post.
You don't want to be sick around this place
It's horrible. It's not a place you want to be at!
This is one of the worst hospitals in the state of Georgia.... I would advise anyone who need medical care to go elsewhere .... The staff is not there for the patient/patients ... They are more so there for laughs and to have a great time amongst each other.. . The Charge nurse name Joy told me from her own mouth they had a patient in the waiting room that had been there for 5 hours and I told her that was ashame...I would have never told anyone that .. . No one is that busy. .. You can get seen at Grady Hospital faster... Then she lied and said she(Joy) was off duty
But the truth was she was somewhere goofing off and someone else had her phone by the name of Lauren (who didn't have clue to what was going on) ... So if you guys want to receive the proper medical care please stay away from this place (Atlanta Medical Center)... And tell your friends and family to stay away as well..
Ver dirty and disgusting the staff in the front very unprofessional talking and laughing while we were regersting. Saying some patient's smell so rude very slow I dislike this palce very very dirty
WAs in a accident and couldn t move it took 30 minutes to a hour for someone to come help no matter what is was for they were very short on staff I had to pee on the floor because I couldn t make it to the bathroom after calling for help several time it was a bad experience for my first time in the hospital and most of the nurses had a terrible attitude knowing that they are on a trauma floor and people can not do things for themselves it really hurt my feelings what I experienced and could only imagine what people go through who can not speak up for themselves.
The emergency room and 4th floor staff are God sent. Courteous, professional , top-notch care. Spent 3 days in acute care and they looked after every need. Excellent bed manners and not a hint of arrogance.
A medical institution Atlanta must be proud of.
Thank you for saving my life.
Bad service from paramedics, doctors, nurses, technicians. Unprofessional attitude especially from the complete Hospital staff. All of them need to go back somewhere and get some kind of training. I am not sure what kind. I suggest closing it down permanently. Grady and Atlanta Medical Center is an Embarrassment to the City and State. Among the worst hospitals in Georgia Really ! That is such a shame Atlanta Medical Center not to mention embarrassing,, really embarrassing. You have some extra company in Georgia. Just realize Georgia, Arkansas, Mississippi you poor in personality, professionalism, character, and you have nothing going for you and you never( WILL)!!!!!!!
The service was good, my son was admitted after going to the emergency room.
HORRIBLE! "seen" NOT, in the er. Room place in was dirty no one came in for over an hour. I left w/o being seen and now if get a collection notice for $600!! NEVER EVEN GOT A BILL!!! COMPLETE SCAM!!
While the building was a bit run down because it is an older building i can see they're doing their best to keep it clean and i never seed an unclean bathroom or a smelly building. Having said that, giving baths were not offered as often as needed but someone did if you requested one and i think that was due to being short staffed. As for the medical service which is mainly what someone is there for i would say it was first class and efficient from the time you got into the ambulance, in the ER, the doctors updating family members before, during and after surgery were wonderful, the nurses were on time with services and always came within 3 mins when called, Drs came to ck on patients starting very early every single morning and was thorough. Now i can not speak for every department but this review is accurate and honest for the department my child was in and i saw this first hand because i stayed in the hospital with my child for 4 days and 5 nights and never left the hospital and was with her every step of the way except in the OR but i saw everything else.
wellstar.org
