Failure to meet delivery deadlines.

Failure to meet delivery deadlines.
Delivery in several packages.
Comfort by offering you a voucher of 5 valid of course on a future purchase (carrot to move the donkey forward)

Here is just one example of customer service feedback for an order placed since the beginning of August ... heartbreaking!

I am sorry to learn that your package and the rest of the order have still not reached you. So you want me to remedy this situation.

I assure you of all the attention given to this situation and apologize for the delay in the delivery of your order.

After checking, I see that the tracking of your package has not been updated and therefore does not allow me to locate it with precision.

Rest assured, I will follow the progress of the status of your package and will contact you to let you know its final status by September 21, 2020.

Thank you for your patience and understanding.

Regarding the rest of the order, after checking with our Logistics Team, it turns out that we encounter an anomaly in the management of stocks which slows down the processing of shipments.

Rest assured that our teams are currently mobilized to shorten your wait. Also, we hope to be able to send you your article within a few days. However, we are unable to communicate a specific date at the moment and I regret that.

If, despite our best efforts, we are not able to send it to you, we will reimburse it and compensation of 5 euros will be sent to you in the form of a voucher to be used on our site. "