Non respect of the general conditions of sale. I f...

Non respect of the general conditions of sale. I find myself in the case of article 12.5 of the GTCS of VEEPEE "Absence of delivery" and my request for reimbursement is unanswered ....
Here is the text: "12.5. No delivery
The Member has the right to cancel his order if the delivery of this
did not intervene at the latest seven working days after the delivery date indicated by
Veepee, unless this delay in delivery is due to force majeure within the meaning of the case law of the French Courts.
Within 10 working days following the Member's request for cancellation, Veepee will request a refund from the bank or PayPal account.
Member."