UCLH NHS Foundation Trust Review

I was brought to the hospital by an ambulance to get my condition checked out because I was having a bad reaction to a drug that they had given me during my last visit. I could not control my eye muscle movements and felt very disoriented and I kept telling the nurses that I needed medical treatment. And yet, they kept insisting that I was only having a panic attack and the nurses refused to give me any further treatment as they believe they did all that they could . Very disappointing experience. At the end, I left the A&E feeling completely drained and my condition was not checked out by the doctors as they denied me of further diagnosis.

they just told us into a room and waiting so long time no one come to check why I know there have so many patient so I can understand. Nurses and doctors were so nice

Waited 2 hours to be seen for 10mins by such a rude female doctor, didnt have an ounce of care and quizzed what I was saying to see if I was lying, made no eye contact when talking just a doctor with a terrible attitude, which made me think the nhs has gone down - no customer service whatsoever she needs to go on training. I hope she gets the same treatment when she's very ill.

I am proud as my son has join in this famous hospital as a doctor.

Been waiting for an appointment for over three months for badly injured nose and no one answers the phone. You just get recorded message, after waiting for a long time you get cut off.
Again I am on the phone and no answer. So far it has been 26mins and still waiting. I think they stop working at 4pm or earlier.
After almost a year since my injury I got an appointment after my GP chased it up.
The doctor who saw me simply said he can't do anything for me and asked me to ask my GP to try other hospitals.
So this is what happens to residents of this country. I worked hard since I was 18yrs and paid my taxes and insurance and I am still going around with my injuries. Can't believe I am in UK.

Terrible hospital.
I went one year ago after a panic attack as was a stressful period.
The result was: "We cannot do nothing for you sorry" at 1 a.m. in the morning and I left.

I totally understand that hospital cannot do nothing for panic attacks but as well I believe that empathy is very important in these case, as can happen to everybody.
Probably a nice word and a therapist contact's number, would make felling better in these situations everybody.

I had the Mirena Coil put in at Whipps X about 1 week ago, within 2 days I experienced nausea, abdominal pain, bloating, bad breakouts on my face and low mood. I wanted it OUT - so 5 days after insertion I went back to Whipps X A&E because the sexual health center was closed being a Sunday and I was at mt wits end. The initial wait in reception after registration was OK, about 30 mins before I was seen by the A&E GP.
I explained the situation to him and asked if someone could remove the coil, he stated that there was not anyone on duty qualified to do the procedure and suggested that I take some anti sickness medication and pain killers and call the sexual health clinic the following morning to book an emergency appointment....I wanted to kill him...lol.... I was so frustrated that I just walked out...in pain and discomfort. On my way back home to face the misery of another day in pain and discomfort I decided to visit the UCLH which was the next closet hospital to me.
WELL THANK GOD!!
When I arrived I was a little apprehensive that again I would be turned away with the same suggestions as received at Whipps X. The initial reception was straight forward and the receptionist sympathized with me stating that she had also experienced the same side effects from the Mirena coil many moons ago. I was seen by the staff nurse after waiting in reception for about 15 mins and directed to the urgent care department. HALLELUJAH!! I was again seen by another staff nurse who took some blood and a urine samples, she also kindly offered me some pain killers while I waited for the results to come back. About 15 mins later she returned stating that she was waiting for someone from the gynecology department to come and see me......I WAS SOOOOOOO HAPPY!!! After about another 20 mins a lovely doctor called my name and I swiftly followed her into a cubicle...she was lovely and we had a candid chat about the coil and again she sympathized with me. Within 10 mins the cause of so much pain and misery was out and I breathed a HUGE sigh of relief....lol.....happy days!!
Over all my experience at UCLH was fantastic and not just because I got the result that I initially wanted. It was fantastic because the hospital was equipped with the necessary staff and equipment required to complete my procedure, the customer service right from the receptionist through to discharge was kind, professional and seemed really genuine.

Thank you to all of those staff members at the UCLH A & E dept on Sunday 8th October between the hours of 11 am - 12.30 noon who made my experience one that I will remember for years to come.

As for the staff members at Whipps X A & E dept on Sunday 8th October between the hours of 9 am - 10am - I know it was not the fault of the GP that I saw who could not assist me fully or anyone else on duty, I put it down to a lack of qualified staff availability and resources.

I think I will be visiting the UCLH as my first choice from here on.
A*****

Arrived by ambulance at A&E with stomach /chest pain seen speedily ,and treated with care and professionalism by all
Underfunded but still providing excellence .
Thanks mick

A very outstanding hospital, fantastic service and very professional. Keep up the great work!!

This is the most amazing hopsital and I believe this hospital has saved the life on my newly born daughter and partner, my partner gave birth here and the care is unbelievable, after the pregnancy my partner was taking I'll and if it wasnt for a doctor larken I really dont think she would be here now, I cant Express how much i owe this hopsital after the bad experience we had at Broomfield hospital in chelmsford and I really do owe them everything, thank you again UCL your amazing.

I ve arrived at he hospital at 3.30 in the morning with severe cramps and high fever.
The nurse called me in, a Spanish guy he kept teasing me about my pain very rude....
long story short it s now 6 and I m still waiting for the doctor.
A lot of people coming after me have gone in before me!
I m still waiting.
This hospital is the worst place to be cured !!!

Excellent staff and doctors! Very professionals and always with a smile. They do care for the human, they made me feel secure and i was treated with high respect.

They like wasting whole day for a person. Appointment for infusion was supposed to be at 11am. Now it's 3.30pm and I'm still waiting to be seen. Why can't they give a person a time when to come so I could plan my day. Do they even schedule any thing here or just randomly assign time to patients? Complete waste of day. Avoid if possible this place.
Update 1: 6pm finally got seen and was taken to the ward for infusion, when I got there had to wait while they prepare my bed, then the nurse said that my infusion is not ready and they were not expecting me anymore. So now need to wait until they prepare the infusion.
Update 2: it's 10.30pm after nearly 12hours I finally got my medicine and now need to wait 3 hours while it goes into my system.
Staff completely useless. No one know anything when I'm asking something.
Avoid this place at any costs.

Waited an hour in A&E just to end up with a rude doctor.

Having to wait 7 hours to be told there was nothing wrong with me got sent home with no medication to be bought back in 5hours later via ambulance then get told I needed a ct scan and X-ray for them to find out I had A swollen liver and a swollen pancreas was admitted in for 11 days if it wasn t for the a&e consultant that was leading the department that day I wouldn t of got sent home in the first place after her mistake then for another dr to tell me something completely different aswell as nurses laughing and drs being rude if it wasn t for the gastro team at UCLH I would of still been in pain and constant vomiting so thank you to everyone on T9 who supported me I just think the a&e nurses and drs are extremely rude and make mistakes I have now taken my care up with The Royal Free Hospital who are kind and caring who don t laugh and are not rude and make me feel welcome and get better when I m feeling unwell

I went to A&E as directed by my GP at Hand doctor When I finally saw a doc, he proceeded to sit me down and berate me harshly for coming to A&E and for using GP at hand. He refused to examine me bar checking my temperature and told me if I wanted to be treated to go and register with a real doctor. He continued to shout at me and attack GP at Hand and went as far as to call them with the intention to flog them for sending me to them. I was accused of having an agenda because I said I was worried my illness might be cancer and was reduced to tears by his behaviour.

I have never been so humiliated and devastated in my life. I am not a doctor or a person that understands the internals of the NHS. I am just a very sick person who is scared and frustrated because no one in the NHS seems to want to help me. I am disgusted by the behaviour of this doctor. No one, especially someone who is sick and frightened and in TEARS, should be shouted at for trying to seek help. Despicable.

Had a 3rd date in A&E and was impressed at how smooth the staff were, sparks were flying all round

Super fast care, genuinely caring nurses and doctors, been here for 3 nights and don t have a bad word to say about the staff

After visiting 'The Royal London Hospital' - my GF was told she has urine infection and they let her go with 6 tablets of medicine.
We had to go back to the hospital next day. Because she was feeling even worse than before.
After calling 'The Royal London Hospital', they instructed us to call 111 (NHS).
Luckily NHS sent us to UCH - they found urine + kidney infection, gave her drip and kept her for 3 days in hospital. Amazing staff. Friendly, responsive and sensitive about you.
5 stars and would definately recommend them :)

Nurses and doctors work hard with sick people, when things go bad we are quick to complain, but when we have a good experience people very rarely make comments. Mr Jurkovic's team was very good, the nursing staff too, they work long hard hours, we need to appreciate the doctors and nurses who work for the NHS, the government cut backs has hit them hard.

I've had the best experience throughout the 5 months I was in this hospital from start to finish. I was diagnosed appropriately, given the best treatment for my non-Hodgkin lymphoma cancer thanks to the A team- Dr Mcnamara, Dr Ardeshna and Dr Kate Cwynarski. The nurses on t16/t14/t13 were so caring and informative. As dawnting as it wa to be in the hospital they made it worth surviving for because they let me know I was going to be ok.

Very helpful security and reception staff. Gave many hours for blue badge holder right outside hospital main door. Remember to get a UCLH dispensation notice to accompany blue badge. Most important! Go into reception and ask.

Staff are very rude and disrespectful ! Awful experiences with both of my labors! They will leave you contracting on a chair for hours with not even a "are u ok?" Also previous visits to the children's a&e department is disgraceful too. The staff have no empathy at all. avoid !

Went to A & E have been eaten alive for several months by parasites but liverpool and labs deny that there are any yet i have all the evidence to prove otherwise, after collapsing in London i was advised to go to UCLH so i went to A & E but yet again i was reated like some fruit and nut case ? nobody seems to want to take me serious when i tell them how ill these black egg like parasites are making me going in my ears nose my eyes and rectum ripping my skin and face causing bowel and bladder dysfunction i explained all of this to a Dr Oliver & Dr Buckley whio then said i had to return to the Clinic for infectious diseases on the monday so i booked in to a hotel then walking all the way to the tropical diseases clinic with two bags a suitcase and umberella i was told i could not be seen ? i returned to A & E to see Dr Oliver but seen Dr Buckley instead then she got a Dr Yannis to see me of infectious diseases whom i showed all the images and my skin where these things have burrowed i also gave tropical diseases a specimen jar and Dr Yannis he was aprehensive to say the least as though they all thgink its in your head or morgellons syndrome my life has been turned upside down now my Gp has taken me off his surgery because i fall just outside the boundary so i am in theory left with no care at all and none the wiser as to what has been eating me alive for months and continues to do so.
our nhs has failed me on many levels and i even sent an email to the uclh ceo but no reply , my guess is this will not be published so i have copied it. 15-06-2016 William King, Liverpool

My Dad said it was like a 4 star hotel. He thoroughly enjoyed his overnight stay.

My review is based on a recent visit to UCLH for an operation my son had. The staff (doctors, nurses, carers etc) were all very friendly. My son did not feel nervous or tense at all, mostly due to the kindness of the staff and the care they took throughout the day in making sure he was OK.
There's a small cafe with reasonable coffee and snacks.
The facilities (bathrooms) were not kept so tidy.

Fantastic hospital. I visited the A&E and the Ambulatory Day Unit. Everyone has been professional and kind, from the receptionists to the consultants. They looked after me and into the issue thoroughly: unlike other hospitals, I was impressed by how nice everyone was, and how the departments and doctors worked together as a team. They did all the necessary checks, liaised with specialists for my condition, and were able to explain what was going in a clear and reassuring manner. I've got a lot of admiration for these people and can't thank them enough for their work. Keep it up.

I do not like giving a bad review. But this is a must! Despite, NHS being free, there is no reason at all to be rude and very disrespectful to the patients. Never mind, the slow services while doctors are cheerfully playing around with his/her fellow colleagues. I've been living in 6 different countries and visited many hospitals, and UCLH is by far the worst hospital I've been to !

went to A&E because an ovarian cyst burst and the staff was so, so amazing. I was treated very quickly and all of the staff were super nice. I can't remember everyone's name who served me, but Rosemary, Emily, Yvette, and Joseph were all so amazing. They listened to me and got me anything I needed. It really eased my mind since I have no family in this country and it was really difficult to go through that alone. But they were all amazing and so kind. Would recommend this hospital to anyone going through any health problems. They were professional, kind, and really eased my mind and body through a very traumatic experience. Thanks so much to all of these people. I really can't explain how much they made my time in the hospital bearable <3

Was here when I had a stroke best hospital I been to

I had a total anatomical shoulder replacement at UCLH a month ago. All the staff were fantastic- professional, friendly , efficient and extremely hard working. This was true of everyone from the man delivering the food, the ward staff, physiotherapists, specialist nurse, Anaethetists and the Orthopaedic team. Even the food was delicious! The whole post up follow up has also been excellent. I cannot praise the hospital enough!

Substandard care at best.. Doctors that are either never there or when they are, never available. Nursing staff is no better. At least higher people that can communicate with you in English.

This hospital has a special section for physiotherapy and its types, and for all ages, they specialize in treating children's right to openness, sophisticated treatment, and high accuracy in the field of physical therapy.

Sandra Miranda has the worst attitude combined with the fact every time she talks. She screams! She even had the audacity to say it was her hospital. No! in fact it s a government hospital for which I pay tax. The reception staff are also rude. Programmed to repeat the same information.

My partner passed out last night whilst waiting for a train home from work and he got taken to this hospital for treatment, the nurse who took him to his ward was nice and spoke professionally once he regained consciousness but that didn t last long.
The minute the shift change happened he got kicked out by the new head nurse who hadn t given him his test results from the scans or test they took to find out why he passed out which he was sent for by the first nurse nor did the new nurse let him have his bag of belongings, she refused.
We don t live anywhere near London so refusing him his stuff and chucking him out was barbaric, his bag had his wallet phone work keys work paperwork and house keys in it and without it he can t pay to get home or contact me again.
I m lucky the first nurse who I spoke to actually explained everything that happened to him to me from why he was in hospital, which hospital he was in, what tests and scans she had sent him to have checked, the next step in his care after she finished and most importantly the fact he did have belongings on him when he went into hospital as I specifically asked knowing how far away I am.
Not sure what the second nurses excuses were except we need the bed and your able to walk out of here but that nurse is now responsible for anything that happens to my partner, what if he passes out again and ends up back at the hospital because they haven t checked his results?

Was admitted Thursday with a nasty leg wound, operated on yesterday makes you realise that the NHS is a truly amazing institution. Staff on ward T8 and Theatre made me feel like a VIP had a lovely room, access to nice food and any issue with pain or discomfort was acted on immediately and my terrible pain was magiced away so grateful.

Very impressed! highly professional staff, very quick and efficient A&E, beautiful hospital, fantastic service!

They are slow in qatar the same proseger takes 4 hours not 24

These guys are ultimate professionals and run a tight ship if that s at all possible in central London location with some of the clientele in there!! Dr Daniel was a fav, true professional and
obviously very good at his job.

Waiting for hour , nurses like this (Dianna) useless and impolite people making the NHS worse

What a great organization,everyone and everything is so perfect.
Thank you for taking care of me.Thank you N H S and thank you U C H

queues in the emrgency departments are 3-4 hours, never was seen as I had to rush to provate hospitals after 2 hours wait, absolute disappointment

I can not express enough how much i appreciated the service. the staff are very polite and great at their job. by far the best hospital i have visited.

I had an operation today and I was shocked with how I was treated with highest care, consideration and professionalism from start to finish.

From Mr Patel the consultant surgeon to Nora and Linda the theatre nurses to the orderlies and staff nurses - everyone was helpful, kind considerate, respectful and excellent at what they did.

And, after all that, we get it all for free. I don't think I've ever said 'I am proud of the NHS' before. But I am proud of the NHS. And I am proud of UCLH.

Initially this hospital was amazing with being efficient in injection appointments (a year straight) but went downhill rapidly. As the receptionist changed as well on my allocated floor, the service plummeted and is one of the worst places I ve been to in regards to keeping appointment times & respect. My appointments are monthly, so this should be prepared in advance rather than having me wait 2 hours just to receive my medication.

Fortunately I will now be receiving my medication at my GP but hopefully the administration team will make changes to floor 11 s team. Although the nurses are outstanding for the most part, the receptionist and duty manager(s) can be extremely misleading and dismissive of a patient s needs.

Very good hospital ; cared by nice doctors and nurses.

Okay. My experience is from the accident & emergency at UCL Hospital Euston Road. After walking in disoriented and in pain I was subjected to laughter and general rudeness to my condition by the black girl on reception. She is very rude and not friendly or welcoming at all.

The doctor who saw me was very friendly and accommodating and I was very happy with the care he took of me.

But the girls on reception should be fired. This level of rudeness should never be tolerated, and especially when it is aimed at people in pin and discomfort.

Went to the hospital because I had tonsil, high fever and cold . Was made to wait for three hours and when asked about how long is it going to take ? The lady at the reception told to that I will be called last even after waiting for three hours as fever and tonsils are not considered priority to them !!!

Went to A&E over the weekend. was sent for an X-ray and the radiographer (young Asian woman) was very hostile/abrupt and asked me to lie on an X-ray couch without any couch roll despite the bed looking dirty. She then sent me to the wrong place to wait which delayed my care. I feel concerned that someone with such a disregard for patient safety is working within such a reputable hospital.

Children's A&E staff and doctors are absolutely amazing, thank you!

had to have a blood pressure gizmo fitted... the clinic(s) are a little like hitting Heathrow! if only I was going on my hols. great service though

Your maternity ward, unit, and policies SUCK and should be terminated.

Hello Hospital Cheif Executive Officer My name is Aimee Stromeier from Newcastle NSW Australia , I wanted to write this to let you know what such great Dermatology Registrar you have in Dr Ludi Ge She is Australian Trained Dermatology Registrar who has come to do a Rotation with your dermatologists there in London for I think 1 year from memeroy she came to you guys straight from our local hospital here in Newcastle New South Wales John Hunter Hospital where Myself and my sister Samantha were beautifully looked after by her for one year with the guidedence of our Consultant Dermatologist Dr John Sippie, Dr Ge is a lovely beautiful young lady who really cares about her patients and her colleagues, We have a rare genetic skin condition called Netherton s Syndrome where our skin peels off in sheets and it can potentially have other medical issues connected with it and we are prone to serious potential life threatening infections, I inperticular has had a colonisation of Methicillin Resistant Staphylococcus Aureus ( MRSA ) and has several confirmed positive growth in Methicillin Sensitive Staphylococcus Aureus ( MSSA ) and Penicillin Sensitive Staphylococcus Aureus ( PSSA ) as well many episodes of Septicaemia and 2x Septic Arthritis one right knee ( nearly lost my leg ) 2008 ( 10 years ago next month) and left Sacroiliac Joint ( almost died ) 2016 ( 2 years - 2 months ago ) unfortunately they cannot irradiated the MRSA even after 12 years but I somehow keep surviving each episode of septicaemia attack , Thankfully my sister Samantha was able to fully recover from and they irradiated her Golden Staphylococcus and streptococcus G and Serious case of the Chicken Pocks in 2004 and she hasn t had another major infection since only small amounts of a respiratory infection or a mild growth skin infection ( MSSA ) this year she nearly died still from what she did have and doesn t even need to see a infectious diseases doctor like I have which I see them every 6 months I think it is more so I have to keep seeing them due to my history of Septic Arthritis multiple septicaemia episodes , We really do thank Dr Ludi Ge for her great work she is very professional and caring and friendly and happy to chat around other medical talk while in clinic and I hope all your patients who get to meet her in this next 3 months will really like her as much as we do unfortunately we want her back here with our hospital i m Sorry but you guys can t keep her in my opinion, She does her up most best to treat your immediate symptoms and very careful with her examinations that she doesn t hurt your skin any further, I understand by some reviews that there also some issues with your hospital there at University college London with wait times in the Emergency Department Unfortunately we have the same issues here in our Australian hospitals I don t know what patients condition categories are and if it s one to five or not but that s what we have here generally most of my family are seen within category 1 to 3 depends on who s working in triage I think at the time, Please let Dr Ge come back to Newcastle NSW in 2019 we miss her so much here , Thank you for teaching her and looking after her in 2018 , Thankyou Dr Ludi Ge you re one of the best Registrar s that are coming through John Hunter Hospital s Dermatology outpatients service in the last 7 years , See ya soon Mate . Aimee Stromeier and Samantha Stromeier ( New Lambton ) Newcastle NSW Australia xxxxxcccccc

At every point of my emergency 5 day stay did I not feel like I was being looked after. Massive thank you to the throat teams, discharge/out patient services and everyone who went the extra step to check I would be safe to leave. You have given off a fantastic vibe on the NHS and we are all very proud of you. Keep up the great work!

I've had really good experiences at this hospital but then in turn had some really bad experiences.
A woman phoned up hospitals around London claiming she was my mother and asking if I was there, which ward, bed etc and the hospital told her without asking me!
Needless to say this wasn't my mother as she knew exactly where I was and I was speaking to her on my mobile.

Horrible place to be treated. Once here for bladder infection but tur doctor use the wrong treatment and suffered the whole night. Second time some accident some other doctor could not find the vains in my arm and tried 5 times still could not get the blood. I was appalled and my whole arm was bruised. Not to mentioned the long waiting time. Perfect example how Tories have been wrecking the NHS.

I received a text message for an appointment I knew nothing about, it didn t say a department just a number to call if you could not attend.
Currently I have tried over 30 times (each time holding for a minimum of 20 minutes), it says their busiest times are 9-10 and 2-3 and to call back outside these times.

No matter what time you call you cannot get through, so I am currently travelling to the hospital to attend an appointment with someone.
I go to 6 different clinics so will only find out when I get there.

I received no letter only a text message as per above, and if I don t attend I m likely to be discharged from the clinic.



It s a totally different story when I deal with clinics at Royal Free Hampstead, they answer their phones.
UCH please learn from them.

Fantastic haematology department! Been going for a number of years & despite me not being the easiest patient they have all stuck by me & are always keen to help in whichever way they can , from the professors to the nurses the care is fantastic! They saved my life quite literally! Thanks guy's!
Diligence integrity & steadfast dedication to the cause! 5

Great service, very knowledgable and friendly nurses and doctors. The only concern I had was the the waiting time, I got there about 8pm but was seen around 1am, eventually finished at 4am. I was completely exhausted at that point, but still very happy with them.

I got an elbow fracture, A&E doctor was kind, she asked me to phone the fracture clinic on Tuesday pm, I phoned, the one on the phone was really rude and loud, all she said was A&E doctor shouldn't tell me to phone, I must wait for 72 working hours. I paid lots of income tax, rarely use NHS services, when I need to be treated, this is what I get.

Endoscopy Unit; Very excellent service I would say first class Elizabeth the nurse she was fantastic and full of attentions...

They are looking after my uncle and I went to visit him 2day. He was in good spirits and wen I asked them to see the food menu so that we could pick nxt wks meals for hom they were happy to help and the menu was quite big

I ve recently had a medical procedure there and the entire experience has been amazing. State of the art technology (available at only two other NHS hospitals) plus the members of staff have been truly professional. The consultants that saw me explained everything in detail and answered all my questions. The nurse went as far as helping me navigate the building for various tests and told me a bit about the history of the hospital plus she kept in touch after the procedure to make sure I was recovering well. I felt privileged to receive such amazing care and I admire their collective effort.

This is the most wonderful hospital in my opinion
in the whole world.
I was treated at this hospital in 2013 for cancer and I am still alive nearly seven years later. The nurses and Doctors here are wonderful they go out of their way to help you in every way and nothing is too much for them to help you with I owe my life to them and I will never forget how very nice to me they were while I was having my treatment and after when I had to go for my check up's.
I might in some way have forgotten them but not completely and I will try in the future to remind my self I owe them all the respect they deserve.
I do wish them a very Happy Christmas and a very Wonderful New Year.

Staff were fabulous in keeping me informed though my surgery day. I have been visiting various departments for over 2 years. The day surgery ream reminded me of how effective the team are within the hospital. Ensureing that my needs were met throughout the process. Ensuring information was given in a clear and consice manner.

Both before and after staff were pleasant and more than willing to assist. Even bringing medication down to the recovery room from my bag.

Mr Hunter and his team were very efficient. I felt very much a part of my care plan and understood any risk related to my surgery prior to signing the dotted line.

The day surgery ward nurses were great allowing me to be placed next to the lady I had started chatting with in the recovery room. This extra length made my day.

To all the staff at UCLH a big thank you!

Run for your life!!! They care more on saving the money on a c-section so they let you until the point you are close to die.
I have been traumatised and it shouldn't be like that when giving birth to your child.
24 hours of labour with my water broke since the beginning so I was opened to any infection but they didn't care, they were sending me home and the midwife working that night didn't recognise my liquid was green so my baby was in meconium since I got to the hospital but no, he laught at me being worry and told me to go home and hours after they saw me staying around with contraction every 2 min lasting 1 min they said they are doing me a favour by taking me upstairs.
All this time I only dilated 6 and nothing else was happening even with everything they gave me so I was begging them for a c-section after 18 hours of pain and they left me until I actually got septicaemia and even then it was my husband who realised and shouted at them ...
Nightmare !!!!! Our baby was boiling hot when they got her out! If if ever have a baby again I will run as far as possible.
Believe it or not is more to tell but it will take hours to describe you everything I had been through.

The quality of services at this hospital leaves a lot to be desired !!! My surgery was canceled three times: first an urgent patient, another reason the doctor consulted me for surgery under local anesthesia, therefore it was canceled because it should be performed under general anesthesia. Also the incompetence of the doctor and the third appeal was due to the lack of a bed and in the order for surgery I was second.
Avoid this hospital with a wide bed. Epic fail!!!!!!!

Wonderful hospital, amazing and caring staff. My care was brilliant after a fall I had fracturing my jaw in 3 places. Better than any hospital I have been to.

Its a great hospital but seriously hard to find somewhere to park.

I had a stroke due to an aneurysm and they took me to this emergency hospital. I had surgery and everything went perfect.
They really could not have treated me better, from the medical to the human, doctors, nurses and all the staff.
Grateful

Best best hospital and staff well done from reception to majors to surgeons great teamwork speedy recovery and was in and out before I knew it thank you all

Horrible service never had to wait so long in line just to see a doctor so horrible this would make people want to go somewhere else .3 hours for what!!!!??

Great service, they see you quickly and they give you advise on health matters and concerns. They have plenty of staff to hand.

I recommend this place also for urgent treatment. They have a separate department for urgent cases and they are on alert at all times.

Only downfall is the limit led parking facilities, however this hospital is based in the city.

Good hospital with good top class doctors. If you ever want to go to this hospital and are looking for parking? Parking is available on Melton Street There are two train stations very close to this hospital too.

Dreadful, hope we will never have to come here again! Only came here because of ambulance. So wish they had took us to Kings College Hospital

Fantastic hospital
Best Doctors and Nurses.
If you have to wait longer then your appointment just remember some people need a little bit longer and count yourself very very very LUCKY we have the NHS.
Thank you NHS.

We had both babies here and they were extremely friendly happy and supportive all the way and always open and were listening to worries and put them to ease. They also included fathers. Great team at the LABOUR WARD. Clean, tidy and peaceful delivery room with comfy chairs.

Parking is a BIG PROBLEM AND ISSUE. You cannot park anywhere and right next to Congestion and ULEZ zones.

Currently security is strict in entering and exiting and need to washable near mask.

ONLY patient and partner/husband allowed regarding child birth and A&E [one carer IF NEEDED]

I REALLY APPRECIATE THE STAFF HERE LONG SHIFTS BUT THEY GIVE THEIR BEST.

THANK YOU BIG TO OUR MIDWIFES

AVOID!!! More than 9h waiting in a bad smell emergency room. They lost my urinary exam 2 times. My bloody test just appeared 10h later. Some nurses don't care with the patients letting them starving and no pain killer for hours. I was there for 38h waiting and I saw the doctor only once. The students are ok but they can't do anyhing without the doctor. I changed the hospital to help me with appendicitis and I'll never come back in this hospital.

When I first when to the hospital I went to A&E and they took 7 hours to see me. But now UCH is my hospital and they see me much quicker and help me with my Kidney problem.

I am completely bowled by the quality of all the doctors and nurses that work here. Super professional, knowledgable and experienced and most importantly it feels like they all take a lot of pride in what they do. They have all gone over and beyond each day, everyday to provide treatment and care.

Perfect but under a lot of pressure and still fantastic

totally amazing. .my son was born there and my grandchild is born there after 31 years of waiting. .fantastic service all round!!

My son was looked after at every point of our visit to the Hospital. Care we was given was outstanding. Massive thank you PAEDIATRIC SURGERY team. To all Doctors and Nurses, thank you for your professionalism and care! Very good experience and very positive vibe on NHS.