I received a text message for an appointment I kne...

I received a text message for an appointment I knew nothing about, it didn t say a department just a number to call if you could not attend.
Currently I have tried over 30 times (each time holding for a minimum of 20 minutes), it says their busiest times are 9-10 and 2-3 and to call back outside these times.

No matter what time you call you cannot get through, so I am currently travelling to the hospital to attend an appointment with someone.
I go to 6 different clinics so will only find out when I get there.

I received no letter only a text message as per above, and if I don t attend I m likely to be discharged from the clinic.



It s a totally different story when I deal with clinics at Royal Free Hampstead, they answer their phones.
UCH please learn from them.