Toyota of Richardson Reviews

My parents were there today and they felt like no one wanted to help them. They walked around the lot without help for quite awhile. When someone finally came out, it seemed he was either new or didn't know what he was doing. I am very disappointed as this is where I purchased my Camry just last year. We will be going to a different dealership from now on.

Saad Hatouqa made the car buying experience a pleasant one. I would highly recommend.

My Sienna had a hard to diagnose problem. Jeff and Lee worked tirelessly to diagnose and not dismiss my issues.

Update3
A/C evaporator leak.
Pre-owned want $1800 to fix it. Why they didn't fix it 3 months ago when they did the reconditioning for the car before they sell it to me!

Updare2
Called Kenny and Jonathan nothing happened so far. Dis-functional organization

Update1
obviously they did work in the A/C as there is a change in the behavior in the car although they are denying that.
Spoked with Kenny he will investigate and update me on Monday.

I have made appointment to fix my A/C four days ago. Now after waiting for one hour they are telling me we don't have A/C technician today!
Toyota dealer service center without a/c technician on Saturdays??

We have been coming here for about 15 years. The service is great & the people that work there are so friendly

Ended up not buying a car here. Just be weary of their used car sales department. I was messed around pretty hard up there with a fake report. I can't say anything about their service or new car sales though. Borderline fraud. Be very careful up there.

Been going here since 2007 and haven't had a bad experience. The body shop next door has been great as well. Sales has been good experience as well.

The sleeziest dealership in the Metroplex. Constant changing numbers and manipulating details. Stay away or count your fingers after shaking hands with the sales guy.

The best part of an experience at any dealership is the service you receive after you've bought the car. It's been almost a month since I bought my Prius 2014, and so far I have received excellent service from this centre from both Jeff, who is the Manager, and Preston Coward, the sales agent. To start off , not only did they have the specific color I was interested in, Preston, who helped me through the process was truly outstanding. He was careful about listening to my needs, understanding what features made me comfortable, and then gave me options accordingly. I am very pleased with the car and the service from Preston as well as the dealership.

I have been going to Toyota of Richardson to service our Toyotas for more than 10 years. I continue to return because of Lee Schuster who is an excellent service agent. He is professional and honest and I always get great service and drive away knowing that my vechicles are in tip-top shape. As long as Lee is there I will continue going back.

Stay away from this car company, they are corrupt and only in it for their own personal greed. Review Charlotte Abel's review to see how f#!ked up this company is.

We came to terms on a price for a Tundra similar to one they had on the lot. They told me that it would take 3 days to get the exact one I wanted. I signed a paper and put $500 down. When I showed up three days later to get the truck they said that Toyota wouldn't honor one of the insentives and the price was now $1,000 more! They wouldn't honor the agreement so I left. I was very surpised that they can stay in business when the treat customers this way. I wouldn't waste your time with them.

The way car buying should be. Quick, transparent, and done with respect. Thank you Toyota of Richardson. Special thanks to Chris(manager), Cortez(sales)and Nick(finance). I drove 162 miles to get the best deal on my truck and they took care of me.

Josh and Jerry are the best people you can have when looking for the car you want. They both went above and beyond when i told them exactly the car i wanted and the budget i had. They tried their best to make sure i didn t leave without getting what i want.
So, when looking for your sales person, look for them cos they will get you what you want.
Thanks to you both and so happy i got the car i wanted!!!

Very happy with the service and with my advisor. The shuttle service was not reliable, had to take an Uber after the driver could not find me to go back and get my car.

We bought a new Highlander last night, so this is a preliminary review. Our salesman, Joseph was very green, but he was sweet, and tried hard. The sales mgr, Ray was great. We had an advertised price from a nearby dealer that looked almost too good to be true. Once Ray confirmed that it was in fact a real ad on a reputable site, he offered to match it. They really wanted to earn our business, and did so in the end. We paid cash for the vehicle, so financing was a breeze. Everyone was very professional, and most importantly, the Toyota Highlander XLT blew away the Nissan Murano Platinum and Honda Pilot EX-L in quality, comfort, technology, and overall driving (and riding) experience.
All in all, it was a great car buying experience.

The team at Toyota of Richardson are outstanding. Terry, Syed and Ben all went above and beyond to make the transaction a great experience.

Good prices, but THEY WILL LIE! (Salesman named OC). Yes, yes, I know that is not abnormal for a used car dealership, but in my case their willingness to purposely deceive me was appalling and therefore warrants a written warning in order that your experience might go better. Bottom line: do your research and do not trust their pricing or trade-in offer: verify every price or they will take advantage of you!

I was enroute to Florida with my four kids and just stopping by for an ad I saw online, 2011 LE sienna for 18,900 I explained that I could not stay long, but would give an quick offer and then work out a deal via phone on my way back home, if agreed upon I would turn around.

Drove on toward home and got a call saying deal was good. I clarified: "So we are looking at 18,500 out the door including leather minus whatever you give me on trade-in because I do not want to turn around if this deal is still in negotiation." Dealer: "yes he (manager) said we can work with those numbers." So I unpacked the family (not an easy task) and set them up for the night, then drove back. Even as I was in there working paperwork, they were saying, "yep done deal, congratulations." Then they brought out their "deal."

In short their magic numbers added up to me paying sticker price and giving them my car for free, nice trick! They took the sticker price jacked it up 3,500 added 500 worth of dealer fees and then subtracted my trade-in, 4000, which was 1000 less than any other offer I have received and 800 less than Blackbook. All this adding up to WTF! I have seen trickery like this before, but it was when bargaining with local Afghans near Kabul!

The dealer came out and said, "oh no this was a big misunderstanding (I love this word, you hear it a lot at this place), this is a great deal." Let me explain this great deal by showing the price I would get if I simply called and negotiated NOTHING using their pricing for leather and trade-in.

Sticker/internet price (18,900) + Leather (1,600) = 20,500 - trade-in (4,000) = 15,500
Their Deal: Price (21,500) + Fees (500) = 22,000 - trade-in (4,000) = 18,500
Difference between their deal and simply calling: 3,000, nice right!

So make sure you do your homework and verify everything before you take their word for it because at Toyota of Richardson their word amounts to a future misunderstanding!

Corday our sales guy was awesome. Straight forward and fought to get the price where I wanted. Nice and friendly and not pushy at all. I will be back and send other people his way!

Nice enough guys selling cars but they want you to talk money and agree on a price to pay for a car before they will let you take used car to your mechanic for a look see. Hmmmm No sale to the serious customers.Wonder why?

Omar Sherbi is amazing go buy car from him
My whole family we buy cars from Omar. Go see himmmm

My recent experience at Toyota of Richardson Service Department was better than what a family member would have given me, with the exception of, perhaps my father. James, the manager of the service department, has a bastion of automobile service amongst a sea of apathetic dealers in the North Texas area. See for yourself! Thank you, James, for your empathy, kindness and professionalism! Your service stands out like a shining star amongst a constellation of cloudiness.

Thomas in the maintenance department was very helpful when I arrived to drop off my car. He was very professional and took good care of me and my car. Keep up the good customer service

Edward Rodger was awesome. Our daughter's car broke and she had to get back to Arkansas that evening. He took care of her, and he was in constant communication with us as we were worried she had to drive too late in the evening. Top notch customer service mindset!

If I could give 0 stars I absolutely would. Brad Clark the manager at this Toyota location is very rude and unprofessional. I would not be surprised if he has driven other customers away with his rude attitude. I do not recommend purchasing a car from this location.

Ouss in the sales department was phenomenal. We were able to walk away with the car we wanted at the price we wanted. And Syed in the finance group was exceptional working with our outside credit union. We will definitely be switching our vehicle maintenance to this dealership. And any future purchases will be made through them.

Excellent service from the seller Cristhian Garcia. I would go back to this dealer again. Thank you

Great customer service but was a bit disappointed when our vehicle was not ready when we got there. We dropped our car off at 9:30 am on Thursday and was given a rental car. We called to ask about the status of our vehicle later in the afternoon and left a voicemail. Kevin did call back and said our car would be ready by 5:00pm, but said if we didn't want to fight traffic we could get it tomorrow. So we said we would pick it up tomorrow morning. We were there about 9:30 am today and turned in our rental. I went to go get our vehicle and they called Kevin who informed us that our vehicle was not ready. He thought they had finished it yesterday but they had not. He said that they had to get the bubbles or something from the transmission out and let the fluid settle or something. Kevin was awesome and gave us a discount. I still did not like that it was not ready and that we had to still wait when they had our vehicle all day yesterday and should have been done by the time we picked it up this morning. I just know that if I had gone yesterday to go get it by 5pm and it was not ready I would be pretty upset. Other than that, kevin was great and did appreciate him reviewing the history with the car and making recommendations of what we may need. We are dropping our son off for college and want to make sure his car is in good shape.

Had a great experience working with Megan and the whole crew at Toyota of Richardson. She was honest, knowledgeable, and incredibly helpful making my tough situation work best for me! Also had a great time throwing chase for a loop, and proud to say that my financing situation was a first for him (but even though it didn't make much sense, he still made it all happen!!)

I would highly recommend going to Toyota of Richardson! Tell Megan you saw my review :)

They are not pushy. They don't mind doing only part of the service. No hard sales here. I usually pick and choose the things I believe are important for the car. This time I did the whole 90,000 mile service the car is running great still kicking. Oh and the shuttle service is free no matter the cost of your bill and the drivers are super patient as a couple of times I had them waiting because things were crazy at work but they didn't fuss and they said no problem I love this place.

I was the worst experience at customer services at used car sales .I'm long time customer for Toyota of Richardson .

Below was my email to General Manager of Toyota of Richardson which wasn't responded. I was sold service plan and when I went for first service I was told that it takes half a day to do oil change as they don't have Honda Pilot filter. I am not sure why they sold service plan for Honda Pilot if they don't keep basic stuff in their service center.

Hi Steve,

Your company doesn't seem to care for customer issues. Please go through the email chain and let me know why you are not able to track my updates to Toyota Finance. Even though it's my primary concern, my whole car purchase experience with you guys is bitter. Below are the points of disappointment.

1. I wasn't offered test ride before buying the car. It was shown in dim light. (15-Feb-2014)

2. I wasn't explained on itemized pricing of different services added to my car. I was asked to sign electronically before seeing the overall price on paper.

3. Car wasn't ready as promised and there was 3 days delay

4. 4th day, I came to pick up and noticed that right headlight wasn't working and big scratch on the bumper

5. 6th day, headlight was fixed and scratch was covered up to some extent. No master key and I was given a duplicate key saying the previous owner didn't give them (I spent $150 at Honda to get master key)

6. 1st Apr I came to cancel the additional services and submitted the cancellation form. I was told that they will be updated to my account in a week or so.

7. 7th Apr I called Jared to find out why my account is not updated. He told it may take more than a week

8. Same week Jared told me that someone else from TOR will call me but they didn't. When I called for J**** again, somebody else told me that they just sent (after 2 weeks of my submission of the form) to Financing company.

9. From then on, I have been in touch with J*** but I don't see updates made to my account.

Thanks,

Subash

Very good customer service. Scott K was my service advisor. I am very pleased with the work and the service. This is my go to dealership for service. Thanks

Charvin is a great Amazing salesman to work with. He helped us, really kind and worked through the purchasing process. Great location. Thank you so much Charvin.

I have been a client for for years and I have recommended this dealer to my friends, most of the time they were nice and professional, but this time I m so disappointed and upset of their performance, to begin with I agreed to a sale price over their website, I showed up with my trade, they gave me a fair deal for it. The problem began when the salesman comes back from his manager with a different price, from the one agreed on, the salesman says oh we don t advertise our add ons, a 1500 dollars up over the agreed sale price, I had to make they split the difference for lying o the matter, which the agreed on.
When I finally got to the financial guy, I asked to have my trade paid to me and I will financed the rest, I even asked him how long will it take to get my cash back, he answer it takes 10 days to fund the loans pay my trade off , and get the title and then write a check to me, I even made sure to tell him to hold the check, because in my neighborhood we had had stolen mail lately, well it has been over 2 months and have not received my monies yet, I called just to find out, that they had dropped check on the mail to wait 7 to 10 days.
I will not ever buy from this people, an apology does not solves the problem, in my experience this was a disaster, NO I WILL NOT CONDONE THEIR UNPROFESSIONAL ACTS, I will no recommend future buyers, in fact I will not service my car with them, they are not worthy of my business or anyone s for the matter.
So if you think that with the pandemia you are going to buy a car online and they will have delivered to your driveway with the paperwork ready to sign, think twice, save a headache don t do it. After all of these years of buying cars, you d think that they will make the purchase of a car more pleasant, well you are wrong. I feel bad for the people who have less human abilities than me to negotiate a price, because finally this people are about the money and not the service they provide.

At first I was as hesitant about buying a car, but after speaking to Jerry over the phone I knew I had made the right decision. Told him what I was looking for and what price range and he delivered everything I asked for. All the staff members were friendly. They stopped to talk to me and entertain my 7mth old son(it's hard for a little one to sit still during a car buying process). Joshua in the finance department was also great. He answered all my questions and help me get the best deal for my money. Thanks Toyota of Richardson!! You guys have made me and my baby Happy Customers!

One of the best dealership experiences thanks to Aaron Morgan!! Heard exactly what I wanted and he delivered with no hiccups or issues. Would strongly recommend this dealership and Aaron in Sales.

Love Toyota of Richardson...I have bought 3 cars with them and always refer friends and family. Cesar Sotelo is awesome!!!!! They make you feel comfortable and not feel pressured. Never had a bad experience here

The staff was extremely courtesy, helpful, and caring. They were all dedicated to ensuring that my needs were met. I have never experienced this type/level of commitment to customer service at a car dealership. I was pleasantly surprised. I truly appreciate Sam Veloz for assisting me with the process. Cesar Sotelo the general manager is a godsend. Cesar patiently listened to my issues and helped me get the vehicle of my dreams at a price I could afford. I am still in disbelief. Cesar is truly amazing! Furthermore, Sam Veloz went above and beyond to help me return my rental vehicle. Also, Sam and his manager assisted me with retrieving my car garage door opener at 10:50pm at night as I left it in the rental car and couldn't enter my home without it. I am greatly appreciative of everything. I needed a new car due to an accident. I am so happy with my choice.

I absolutely had an amazing experience at Toyota of Richardson!!!

From my initial inquiry > to interacting with the Sales reps > to showing the car > to negotiating with finance > to delivery of the car

I was interested in purchasing a certified used car for my 16 yr old daughter. I came in to look at a 2011 Corolla I saw online that was priced competitively. Both Mario Arteaga and Mike Plazek were very informative and made sure I had all the comprehensive details in purchasing a certified used car, as I never bought a used car before. Once we made the decision to buy, Rey Reyas in finance made everything go smoothly.

During the sale, Mario, Mike and I were making plans to surprise my daughter, once she passed her drive test, after our vacation (Toyota held my car for a couple weeks).

On the day of the surprise, Mario and Mike worked above and beyond to make this birthday gift a special surprise! They detailed the car, packed the car full of balloons, put a sweet bow on the hood and hid the car behind a huge 4x4 truck in their warehouse! The setting was perfect and the surprise went off without a hitch She was over the moon ecstatic!!!

I cannot thank Toyota of Richardson s staff enough -- especially Mike Plazek, Mario Arteaga and Rey Reyas!!!

Everything you did to make this day memorable was very much appreciated!!!

My wife and I had a pleasant experience at Toyota of Richardson. Omar greeted us nicely on meeting for the first time. He was very patient in explaining everything and really fun to be around. He was sure to make me an offer I couldn't refuse, without ever pressuring me into making a decision I wasn't certain about. I highly recommend this place to anyone who is interested in buying a Toyota vehicle.

This is my 2nd vehicle purchase from Toyota Richardson, particularly from salesman Tracy Brown. As always, I was very pleased with his professionalism and patience with the car-buying process. I am very happy with my purchase and will surely recommend your business to friends and family.

I purchased rav4 from Toyota of Richardson, sales is Joe Thai, he did an excellent job in his help with entire process of the purchase. We are very pleased with the end results. Great job Joe!

Dening/Jeffrey

Lonnie Anderson was very patient letting us test drive several cars until we found the right one. Chase Vaughan in Finance was very thorough and expedient with the paperwork.

Be careful of the finance folks!
I was able to negotiate a deal but I would encourage people to apply for loan before coming to dealership so that you can negotiate more.
Absolutely do not fall for the credit score which they give you because she (Jennifer Luu) was lying outright.

Moment of Truth....who said it takes only 20 second .....it might take sometimes longer than 20 seconds. I first picked up a SUV and regretted my decision after the thought of monthly payments started sinking in....well!!!! I went back the third day to promptly return the purchase....to my surprise I was treated very well and the guys were very courteous. I picked up a smaller car which fit my budget and went back home happy. I am proud owner of a Cherry Red Car and thanks to Abid who recommended the car and said it suits my personality....I don't regret Abid and I will always remember your suggestion and the patience he displayed in the entire ordeal is amazing...kudos.....Gracias

Sales agents Jeff and Gary were great including everyone I dealt with there during buying my truck, both of them were more an accommodating and did everything they could for me, everyone there was awesome!

Let me start off by saying this is my late review but I still wanted to leave a review. So to start.... Ryan & Jason (if they are still there) were awesome! Ryan was super helpful even after my last Toyota was in an accident and totaled out. I was trying to get a new vehicle and let's just say it was a blessing because I got all my questions answered about a new vehicle and I got it. Outstanding customer service indeed and I'm a proud Toyota owner! Go see this location if you need a new car! Thanks so much Ryan & Jason you guys are the best!!

Worst experience ever buying a car. My husband and I bought a Prius,signed papers signed over title to our truck as a trade in. Had the vehicle for one week, put it on our insurance. Got a call from finance saying the bank would not finance at the rate we signed on.wanted us to redo the deal which was 2% higher rate making our payments 45$ more a month. We took the keys back and said bye Felicia! Never even an apology!

Our sales person, Cortez, was awesome! Management work with us to get a great deal. Everybody was friendly and accommodating.

Safayet is the best. Please keep him there for a long time.

Outstanding service from Bayron Posas and the entire Toyota of Richardson team! Many years with multiple vehicles and we always get treated fairly and honestly. Recommend them highly.

06 Nov 2020

A shout out to the outstanding service we continue to receive from the Toyota of Richardson Service Dept. Been taking our Toyotas there since 2003 and that was the reason we purchased our 2019 RAV4 there...the knowledge that we would get exceptional service.

The RAV4 had minor issues but they have been taken care of. A software patch had to be installed for the transmission shifting (Aug 2019).

Currently there's a rattling sound that was diagnosed today as a sunroof problem. Will take it in next week for further analysis.

In all of this, working with Crystal has been a pleasure. She's competent and insures all issues are addressed.

Take your Toyota there for service and you will see the same.
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Exceptional service from Alan Bostley as well as all other team members! Despite other shops claiming to be Dealership Alternatives, there's no substitute for their knowledge, expertise, and pleasant team members; all of that contributes to a very nice experience!

Highly recommend them to all Toyota owners! Take your Toyota there and see for yourselves why they are top notch! Thanks!

UNEQUIVOCALLY THE BEST AND MOST HONEST DEALER IN THE METROPLEX!!!!
I recently bought a 2015 Toyota Highlander from Toyota of Richardson and I must say this was the most transparent and pleasurable car buying experience I have ever had (this makes #50 for me so I'm no pushover.) Shawn Russell was my Salesman great guy ask for him he will treat you with respect and dignity and most importantly listen and fight for what you want. Jeff "The Yankee" was the manager great guy again , gave me a very fair offer on my trade and a great deal my wife's new car. Finally Glen McCain was my finance guy, I cannot say anything but incredible things about this man I was very difficult to work with intentionally to see how they would respond. The entire time he was nothing but respectfull and honorable in keeping his word. Not only would I recommend this dealership to all my friends and family but I highly doubt that I will ever buy a Toyota anywhere else . Your a fool to go elsewhere check these guys out first. And no I'm not being paid to do this and I do not work for them !

I didn t care for Omar, my salesman. He couldn t be back at the dealership on time and asked me to come back on his time. He was sure to let me know he had to come back to the dealership on his half day. I hadn t bought a car in over 12 years and felt like Omar was not excited to sell me a car.
I did like financing.

Eric Williams at Toyota of Richardson performed excellent customer service and got me in and out of the dealership is reasonable time. Thanks Eric

Ms. Beth Ann is a fantastic service advisor. We use her all the time and enjoy dropping off the car for service.

I purchased a new car Last week and my incompetent salesman refused to answer my question after the car was purchased.... I emailed sales manager Dexter Chen to discuss my issues with him, he refused to return my email. Lazy Dexter Chen doesn't care about customer service. lazy Dexter Chen Is too busy to return customers email. Don't buy your car from this dealership...

Best Toyota dealer in DFW. Their service wing is excellent and extremely fair.

We bought a Hilander yesterday. It was our best car shopping experience ever. Our Sales Associate Hector Santiago was sincere in helping us. Not only was he a lot of fun to work with, he got us a great deal with no run-around. Everyone at the dealership was great including the GM Brad. But...Hector was the star of the day! If you need a new car, call Hector. If he s busy...wait for him. He s a great guy!

Never call me back or email me back. Worst customer service!!!!!

Thank you Toyota of Richardson, Omar and Ali gave me a good deal for new RAV4, in Memorial Day offer of Toyota

I purchased another vehicle from Toyota of Richardson (Corolla 2014). This is my third car from them. they have the best customer service in town, specially Preston Coward and his manager both. Not only they beat the price from other dealers but also provided the best customer service. I had another pleasant buying experience at Toyota of Richardson which has been and continues to be a top notch dealership in sales and service. I highly recommend Toyota of Richardson. Thanks TOR - Yatri Thakkar.

We had a great experience buying our Toyota Corolla here. Friendly and Knowledgeable staff made the car buying experience fun. John and Faizon made the experience comfortable and easy. Thanks again!

One of the best dealerships I have ever been to hands down, they worked so we with me and made sure I was satisfied and happy with everything, my experience was so good when I bought my first car today that I came back and bought another one for my daughter with a great deal!! Omar the sales person that was helping me was beyond great and I'm glad that he was the one who helped me today, couldn't have asked for a better person than him.

Service work was completed to my satisfaction. Every staff member was cordial, ready, willing & able to assist us. Thank you, Brandon Phillips! He kept us informed every step of the way. Made recommendations, but was not pushy. We will definitely be scheduling the recommended service/maintenance with Toyota of Richardson!

Helped me when I needed help, accommodated me when I needed it, overall good experience. Just come in ready to haggle and be civil. Management and sales were kind and got to the point. Overall good experience. Thanks Toyota Of Richardson.

Excellent service and attention, we bought my runner about 6 years ago and I am still happy with the quality of the car we got, and the very friendly salespeople who helped us a lot. I recommend it

The Worst customers service after buying a car from there !! When your shopping is the only time there nice after you leave with the car they don t care only about making money ! My wife had an scheduled appointment at @ 9:30 am for a oil change and took the shuttle to grab something to eat for my 3 year old daughter. The shuttle dis not come back to pick them up till after 1:30 pm . My wife called and called asking for the shuttle way earlier then that and the female who answered kept telling her it s on the way , keep In mind it s was only 5 minutes away while driving , yea she could ve walked back but it s been raining all day . Don t EVER BUY from them

This review is for preowned sales team of toyota richardson.These guys are awesome !!, Very professional and easy to deal with. I was working with Jose Lorenzana to buy a used car. This guy was very helpful and patient. You rock my Man !!! although, I took long time to confirm on the vehicle. They have so much of variety. I am pretty happy with my purchase of camry. Keep rocking guys.
You will be my first choice when ever i buy my next preowned vehicle.

I enjoyed my experience with Jake last October. Id definitely go back to this dealership!

Great service. Prices are steep but you are getting the confidence that you've given your vehicle to a Toyota dealership instead of a smaller business. Wait was a bit long. Had my brakes done here. Came at 9am, and it was done by 1pm.

We had a great experience here. We worked with Omar sherbi, he was super nice and very professional as well as patient! He made sure that me and my mom found the perfect car, he also made sure we knew what was going on during the whole process. I would definitely recommend this place and Omar to anyone looking to find the car that's right for them!

This is for pre-owned. I really wanted to enjoy my time here, but this was one of my worst dealer experiences. Remember to include $1,700 in base, non-negotiable dealer fees when looking at the prices of vehicles here. $695 for make-ready and $1,000 in bringing it up to date on service (see below). The most I've ever seen at a dealer.

I came in to test drive a 2006 4WD 4Runner that they had just taken in, which are pretty hard to find. Nathan was very courteous and even put the truck up on the lift for me so I could check the undercarriage. The V8 needs a timing belt every 90k miles (Toyota recommended), and since this one was at 113k I let Nathan know that either they could replace the timing belt for me (cheap for them), or they could discount the car's price by $800 (estimated cost). He told me this shouldn't be a problem and wrote it in the agreement. He also said there was a 3 month bumper-to-bumper warranty with every used car. Both of these things were false - warranty is powertrain only, and I clarified with him several times.

Besides leaving close to a dozen voicemails over two days with no calls back, Nathan went out of town the next week. When I finally had time to go in I met with Aaron, who said they actually wouldn't do anything about the timing belt (despite them charging $1000 to 'service' the car, ok) and they wouldn't discount the car even a dollar from its listed price. Ok, fine. He checks again with the service tech and it turns out the timing belt was already replaced, but with a non-OEM timing belt and not by a mechanic.

I agreed to still buy the truck if I could get it inspected by a mechanic first, which they were happy to let me do. They called on Wednesday morning to let me know it was "ready for me to drive off with", and I swear they just ran it through a car wash and wiped down the dash with a rag. Crumbs all in the seat creases, steering wheel had layers of grime, and they had done zero paint touch ups even though that was written in the agreement. I'm not super picky on this stuff but it was honestly terrible. I ended up not buying it because of pervasive rust and the sketchy timing belt issue.

TL;DR
$1,700 in dealer fees gets you an exterior car wash and oil change. Impossible to get a hold of anyone. No interest in doing manufacturer-recommended service on a used Toyota before selling. Classic over-promise & under-deliver just like most dealers out there.

Management is impeccable with their customer service

CARDEALOLOGIST

Our priorities forced us to look for a reliable truck and many salesmen came and went and then the third time was the charm when we stopped at Richardson Toyota where we met Robert Alicea. Rob was on-point with the whole process from beginning to end. He diligently worked toward our ultimate goal and not once did we feel pressured into a decision. With our circumstances Rob presented us with our best option and we were fortunate enough to be able to accept the purchase. WOO, Amen brother!

The man that helped me out did excellent gave me a time and when they were finished it was spot on to the time I was told! Excellent customer service would recommend this location to anyone!

I would say the service center at Toyota of Richardson is sub par at best. I live near this dealership, but still drive out to Lewisville to service my car. I just feel like just another number at Richardson, but feel truly valued elsewhere.

Make sure you have some time when coming to the service department since an oil change will take at least two hours.

I found exactly what I was looking for. Terry Torbet was extremely helpful and knowledgeable! I love my new car!

My experience with Toyota of Richardson was great! I would highly recommend our salesman, Randy Penn, he was TRULY EXCEPTIONAL. he found the perfect car for me, exactly what I wanted. AND IN RECORD TIME! I would definitely recommend this dealership and saleman. Thank you for making my car buying experience wonderful.

Brought my car in for a recall notice and it was handled promptly without any attempt at an up sell on any product or service. I appreciated that.

I will come back this dealer.. Mr Xuan Luu is very helpfull.

The salesman, Andrew Ackerman, was patient with me as I found the perfect new car. I was weary about buying a new car from a dealership I had never been too, but I am glad I chose Toyota of Richardson.

Had my vehicle in at the collision center for some repairs after getting rear ended in a random accident. My vehicle was at the shop for about 2 weeks. A little longer than expected, but ther service advisor that was in charge of my vehicle was always updating me on the status and giving me calls. When my vehicle was finally finished, they ended up discounting the parts cost for me as a courtesy. I highly appreciated that and I'll gladly come back to that dealership again for any other repairs. The staff there was also always super friendly and answered any questions I had. The only negative (if you even want to call it a negative), is that there was still one missing repair that was not done to bring my rear bumper the same state that it was before the accident. I was told to call in and bring my vehicle back in about a week to complete that missing work. I was told it would be a 30 min repair to complete that last work and that it would be included in what I already paid for, but I was left with that uncertainty. But, overall a great experience and I would definitely recommend anyone to come to this dealership for repairs.

I recently purchased a vehicle from Toyota of Richardson. I am an older gentleman, so I have purchased many vehicles in my time. I must say that my salesperson, Eduardo, was amazing. He took great care of me. He explained everything to me, such as the Car Facts, how all the options on the car worked, and just made me feel at ease about the purchase. Jeremy, in the Finance Dept., was equally fantastic. He walked me through every phase of the deal, and even figured out how to save me even more money. This dealership is special. If you want to be treated with respect and want to enjoy getting a great deal on your next purchase, please visit this dealership and ask to see Eduardo Varas!

Very professional and friendly. Oil change was.done within 30 minutes. Thank you. For your business.