Toyota of Richardson Review

Went in for a recall and was surprised with the customer service!! My part came in fast (about a week when a few months was expected) and had it replaced within one day!! My car was returned gleaming and fresh afterward. Ask for Johnny!! He's great!!

We had a great experience purchasing a used car at Toyota of Richardson. We were helped by Mr. Saad Hatouqa who was polite and professional. He made our car purchase easy and answered all our questions. Also the gentleman at the finance department, whose name was Mustafa was very nice and very helpful. He made the purchase process smooth and we finished in no time. I love our new car and was happy to go to Toyota of Richardson for our car purchase.

Second trip within 2 weeks, hopefully THIS TIME my car is fixed...

Randall provided great service! Khalid did well also.

lonnie anderson sold me the new highlander 2013 , and he did a excellent job.
he is the very best service in Toyota.

Great experience Lee made sure I was taken care off and I got my car on estimated time.

First time on the New Car side but it was as painless as possible. Hector was honest with us at every step. He's even reached out to make sure we were good and not having any problems. My best experience at a car dealership ever, you cannot find this type of customer service these days. Hector made sure we understood every step of the process and brought in Nick to assist us further. These two were the most upfront and honest people we have met in the business. Thank you guys so much! I love my C-HR!

One of the worst experiences of my life. They made me sign paperwork agreeing to a purchase price. Next day, they tell me they've changed the price and I have to deal with it because I already signed. When I ask for the sales manager (Derrell Pinnock), he is nothing but rude and arrogant, even bragged about how much he makes!!! Incredible--who does that? I'm filing a complaint, but it sounds as though this bait-and-switch scheme is standard operating procedure. Please be careful!

I was lucky to be taken care of by the best salesman of this dealership Amine. He took care of all sale and post sale issues, was always responsive and on time. Highly recommend this dealership and the personnel working here.

Mr. Boyd gave me an excellent experience in the past. That is why I send all of my friends and family members directly to him. Not one person who I have sent his way hasn't had anything bad to say. He is very proper, friendly, and more importantly very helpful. Thank you Mr. Boyd and Toyota of Richardson for a great experience!

After reading some of these less than perfect reviews, I felt I had to respond. I recently bought a Toyota Sequoia from Toyota of Richardson and I cannot express enough how great of an experience I had.
From the start, my Salesperson, Aaron Grimshaw showed the utmost professionalism and worked very hard to make sure all my needs were met during and after the purchasing process. I have to say, I am not the easiest person to work with, but that did not stop him one bit from working hard for me! My wife even commented to me how respectful and courteous he was to her and our children.
All of the other staff here, from management to finance, were very polite and accommodating. At no point did I ever feel pressured or SOLD. If you want the VERY BEST car buying experience, then you have to go to Toyota of Richardson! Thank you again so much, you have earned a loyal customer for life. I will recommend all of my family, friends, and co-workers to come to this dealership.
- VERY, VERY HAPPY CUSTOMER!

Chris Webb was absolutely fantastic! I would recommend him to anyone considering a new Toyota. He took all the pain and hassle out of the car buying process.

Love my new Highlander. Had great experience with this dealership and my sales people. Looking forward to getting my service their. I would recommend this dealership to anyone

we needed a car asap, and it was a long process...However the quality of customer service made the experience all the more better and worth the wait. I appreciate the patience of Charles the Pre-Owned Sales Person we worked with! He was ready to get us the best deal he could pull, If one of the sales people can be as kind as he was and still keep his professionalism it says well for the rest of the staff. I would recommend any one buying a car, to come to Toyota of Richardson!

Today was my worst day there ever passed has mostly been good

Had a sensor malfunction and they handled it without making an appointment.

It's ridiculous how long it takes to get an oil change! A hour and half and could b longer!! I rather take to another service center than wait that long.. 2nd bad experience with Toyota of Richardson .they have officially lost my business

Very pleased with the buying experience with Neil Abraham

Had a very good experience with my first scheduled service on my new Tacoma. Everyone was very friendly was the service was done very quickly considering how busy they were.

This is my fifth Toyota purchase and I can say without equivocation my best experience yet. Christina Soto is knowledgeable, welcoming, kind and genuine. She worked very hard to put me in the *exact* vehicle I wanted (Hybrid Camry SE!), knowing my budget, without trying to steer me to another vehicle without the features I wanted.

I would send anybody I know to purchase their Toyota from Christina and cannot say enough about how wonderful she made this experience. She called me the next day just to see how I was enjoying my beautiful car even though she knew how thrilled I was when I drove it off the lot.

Also must mention that Mark Anderson, sales manager, is unlike any other with whom I have dealt. You know how you typically never even see the sales manager except maybe through the glass of their booth? Mark was hands-on and spent time chatting with me after I signed paperwork while I was waiting on my new vehicle. Asked about my daughter and other details which showed he was paying attention and truly cared about me and my family, I was not just a number.

Do not hesitate to visit Toyota of Richardson. First class operation, start to finish.

Great service!
My third Toyota truck, it has over 296,000 miles and no problems!
Toyota s are always dependable.
I will buy another one at Toyota of Richardson!

Purchased a 2013 Highlander today from Josh and I have to say it was THE best car buying experience I've had. Josh was very relaxed and easy going. No pressure at all. He made the entire process quick and painless. He worked everything out for us without us having to do a single thing or go back and forth. He deserves 5star rating all the way. If 10 star was a choice, I would give it to him! He is on top of his game and then some! I have never bought a car so fast and easy!! Will definately go back to Josh when it's time to do it again!
That was the most stress free car buying experience ever!!!

My advisor did a really fantastic job in checking to see what my car needs and gave me options. Tho I didnt go with the standard recommendation but she is the reason I will do it on my next visit.

They are supremely professional and considerate and kind. Great work and even better service! Jeremy our contact was always polite and knowledgable.

We just bought a Highlander at Toyota of Richardson. It was a very positive buying experience. Want extend appreciation to Omar Sherbi, our sales rep, Ali, sales rep in training and Ben Bart, finance department. All were professional and very helpful...making the overall experience positive and painless....thanks!

Clean waiting area, efficient staff and good communication with staff.

I went there few times in last 4 years . Every time I go, I forget how expensive they were in the past. The price they give you for anything is higher than any other Toyota dealership around. I am considering not to go there at all. Thank you!

Tried to get a oil and filter change along with state inspection. Asked about a known bug with my 2015 Tundra computer where the entertainment system will just shut down and reboot. Was pleasantly suprised when the service advisor told me no problem...it's a known bug and we'll do the update during the service. Got up super early to drop off at first appt, rent a car and get to work. That's when Easy met me on the service drive. He told me it would be an additional $125. I explained that's not what I was quoted and his response was it didn't matter and that advisor was no longer working there. Really poor service choice to lose a customer this easily and petty. I took my business elsewhere.

I m at your service department as I write this review. This is the worst service and customer customer service of any car I ve had. They pretty much do not acknowledge you. No one ask questions and when I attempted to stop one of the men leading the cars in queue to the service building he pretty much brushed me off. I advise anyone that appreciate great customer service not to waste their time here. I m actually thinking of incurring a loss and going back to BMW. What a joke! Just plain rude.

Great place to have your car repair done they're very friendly and quick and I have a donut and a coffee and a business area that you can use while you're waiting for your car

Bad experience I was buy here
2017 rav4 xle February 26
Everything was smooth with my dealer guy
After I finished everything the next day I saw my front window was scratched and I call my dealer guy he tell me I have take picture and send him
And I did send him he tell me I have too wathing the scratched getting big imagine you new car happening like this and I wathing 3 months and I call him again he telling me again I have to take picture send him and I did he tell me I have too wathing again the scratched getting big bad experience I have never have!

We got our 2nd vehicle form Toyota of Richardson. Emailed and talked to Mr. Harvey M. Wilson before we visited him. He has a very good knowledge on the car that we were interested in. I would recommend to talk to him for your new Toyota. Most importantly, do your own research first!

The sales people were really nice and they negotiated really well

Amazing experience with Ryan Boyd!! Made purchasing a car easy and convenient. Customer service was exceptional and I will definitely return.

Had a great experience here at this very dealership and Josh was a great salesperson thanks man!

If you are looking for a car, go see Abid Khan at Toyota of Richardson. Abid took care of us from the very beginning. He took the time to understand our needs and requirements. He made the car buying experience very easy by taking out the normal hassle of buying a car that most people have experienced at other dealerships. Overall I had a very good experience with him in the purchase of my car.

Good service. But their service location is hard to locate inside the dealership.

Eduardo from Pre-Owned department has excellent service by using Noble purpose Sales techniques. It was impressed by the type of service he provides to his customers. My family has bought 4 cars from this gentleman and we will continue being loyal to the brand thanks to him. Sometimes it s not about the brand but the service. You are the man, Eduardo!

Took my car for a Oil Change and it took forever. To top it off they told me I needed a new Air Filter. I had just changed it two days before taking it in. They are telling owners they need unneeded repairs just to make a profit. Stay away

We had a great expriance here buying a new highlander, very honest and right to the point salesman name Yousef . Manager gave us a fantastic deal compare to other 5 dealers around this area. Definitely go back again for our next Toyota !

Best Toyota dealer. Joe is best car dealer i have met, helpful and passionate.

Thank you to Eduardo for helping me find my RAV4! He was very helpful and found me exactly what I wanted. Definitely recommend Eduardo and Toyota of Richardson for any car buying needs!

I own a Nissan Quest but I think my mini-van days are over thanks to Omar Sherbi who personally assisted me in finding the car I never knew I always wanted. Thanks to him I will be able to own a 2015 Corolla on my next visit. Customer service was wonderful, very helpful, and comfortable. Never been so confident and sure about a car until Omar was there to help me out.

Worst experience , customer is not treated well and the responses from the sales person is arrogant in the pre owned cars building. The person who attended us was least interested to step out from his desk to show any pre owned car !!

Saad, our salesman, was very friendly and helpful. My wife and I were pleased that from start to finish the entire transaction only took several hours, including test driving.

After being jerked around by one of the salesmen at McKinney Dodge/RAM, it was very refreshing to work with Jonathan Glasscock at Toyota of Richardson. I got a great deal and literally only spent 45 minutes in total at the dealership and I drove off in a brand new Tundra CrewMax!

The service I receive at Toyota of Richardson and with service advisor Lee Schuster is fantastic. I highly recommend them!!

I always take my car to Toyota of Richardson service dept for all of my car service needs because they always do excellent work and they treat me well.

Very good, specially Ben Boyd is great, very efficient, very helpful. We were waiting in the lobby for Bayron who was tied up with another client and Ben helped us out and saved our time. Great customer service!!!!
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Purchased a new Tacoma at Toyota of Richardson. Both the sales and financial people I work with were highly competent and easy to work with. Could not have asked for an easier transaction. And I got an outstanding truck.

Bought a car from Toyota of Richardson yesterday. Had a great experience. Salesman Omar Dibbeh did a great job. He was honest and attentive to my concerns and worked with me to get the best deal possible. I highly recommend this dealership and salesman Omar Dibbeth if you want an honest, no frills car shopping experience.

Quick and pain free auto shopping experience. These guys and gals really know what they are doing. They make buying a new vehicle a pleasant experience!

If you are gonna buy a car ..get away from here they don't respect what they say .. especially on financial services.. my friend have the worst experience in this place with this people. They just want to sell .but they really don't care about you seriously..they give a vehicle and they make everything wrong and now this guys just say you even didn't want this vehicle anyway and ..and now they don't even remember, they just say SORRY!! it wasn't me and I have someone waiting for me I'm sure the good comments is from people who work here . besides they were making calls about erase the comments!!

JOHN GLASCOCK brings the whole brand of Toyota to all time low for customer service. The Toyota brand has been apart of my family for more than 15 years. I have experienced the brand as a "family" brand that caters to families. However, while my new vehicle was being prepared, which would take an estimated 3 hours. I asked someone if there was a courtesy computer I could use as I needed to check e-mails and watch a meeting. The person directed me to a set of computers( not being utilized by anyone) with the ability to browse online via Microsoft Edge. However the person (a showroom dealer) didn't know the password. He offered his computer which I used to check e-mails discovering I had a meeting to watch. The dealer needed his desk back at which point I asked if I could try one of the sets of computers again. I tried and was successful with locating the browser where I proceeded to pull up my meeting. A gentlemen (GLASCOCK) walked by several times looking, then appearing to clean, then making his way next to me to clean the other computer. He asked me a series of questions like was I being helped, who was helping me, I responded the dealer's name and then finally.....he told me what he intended to all along....the computers were for "customers" getting their vehicles serviced for service needs. My vehicle was getting serviced for me to take off the lot as again I trade in my vehicle for another vehicle from their lot. GLASCOCK's undertone was very RUDE, DISMISSIVE and UNWARRANTED. He didn't care that I was a single mother of a child with a disability-- which means my schedule is tight and I have to complete tasks as they come. Children are out of school children with disabilities have virtual therapies which means when I get home from this unexpected 3 hour wait I have to jump into mommy mode.No one was in line for the computer I was not doing anything inappropriate(Social media) as he observed while he stood beside me glancing over my shoulder "pretending" to clean. The showroom dealer represents the Toyota brand I am accustomed to which is going out of his way to accommodate the customer. When I informed GLASCOCK that my experience with the Toyota brand was the availability of a courtesy computer he told me, the computers were for "customers". Sometimes it's the little things that count I waited patiently, didn't cause an uproar, but felt very insignificant as a customer.

Neal was my sales associate and he was just amazing. From the moment I walked in he was upbeat and ready to help. At first we thought I couldn t get the car, but he didn t give up. I was surprised by a call the next morning to come back for my new corolla. If he wasn t so dedicated that never would ve happened for me. Him and his team made me feel at home and like I was priority. I highly recommend asking for neal when going to search a car at Toyota, and to be honest I wouldn t bother going anywhere else. They definitely have my business for the duration. Thank you guys! Especially Neal

I got the a wonderful car. God truly blessed me. The experience with Toyota was fantastic. The salespeople are very friendly & consider. Special thanks to Aron Grinshaw. He got me into a 2007 Avalon under 70,000 miles at a great price. I love my car. Thank you Toyota.

Had a great experience a purchasing a pre-owned Lexus here at Toyota of Richardson. Compared to several other dealerships I've bought from in the past, the experience here was better from A-Z. The only suggestion I could make is to have a greeter at the door to the pre-owned department office.

Our salesman was named Tracy and he is great at what he does. Low pressure and polite, but also very willing to work and engage with us. The management and finance people were also great. Very efficient, flexible, and patient, yet respectful of our time.

I highly recommend this dealership to others.

We've been researching buying another car and Marlena Lindsey was very welcoming on our first visit. Knowledgeable and friendly! We'll be back soon hopefully to buy and will recommend our friends.

Extremely bad service.
1. Cheated my by not detailing the car, made everything difficult as soon as I signed the documents.
2. Above all, they added extended warrant and some service plan on my car without my knowledge and cunningly made me sign those documents (by adding them between my car agreement) saying it's a normal car buying procedure.
3. I called them at least 15 times and nobody bothered to help. They always say they will call back but never do.
4. I got my car documents 13 days after buying the car when I walked in their shop. They had promised me that they will mail me.
5. They misguide you a lot making up stories that are not true at all. Wells fargo told me I was pre-approved for a loan, but these guys told me they lowered my interest rate by adding warranty which is not even related.

I would not recommend going here at all as a first time buyer.

Great place! They make every thing possible to reach your expectations!

Horrible used car salesmen. Was told through email and phone that they would be able to price competitively with another Toyota dealership. Once I got there I went for a test drive and the dealer- Chad rarely talked and took a long phone call with another customer without asking. This added to the fact that I was new to the area didn't help. Once we came back I was offered a quote for the car with excess fees. After I showed them the advertisement for the competing dealership the sales manager came out, told me that the price was final despite being nearly 2000 above a fair price of surrounding dealerships. I just walked out after that.

I had an unfortunate misunderstanding with these folks, however, they are working with me to make the situation 100% right. Not everything goes according to plan but the important thing is these people have moved forward with their stated intent to correct the issue.

good service,just pay attention to any extra charges that could be added to the car price.

Manager and sales person were helpful,listen to my questions and concerns and did a good job to earn my business

Very friendly, no pressure whatsoever and even suggested we take time to think about and consider our purchase. They came down on the price to beat the best price I found elsewhere. I would highly recommend them

I have had a great experience with Eric Williams, He has been of great help, he is very very experienced and professional too. I have walked out of your shop a very very satisfied client. Thank you Eric,

I've only ever come here for service on my 2013 Prius and they always do an EXCELLENT job. I typically see Lee and he is always in an upbeat mood and provides amazing customer service. Toyota of Richardson is a little out of my way (I'm in Addison and there are probably several places over here that could help me out) but I go there every time I need help with service on my Pri. Thanks, guys!!

#Staff is extremely wonderful and explains everything into details. I got my Toyota with a good deal. @Dennis #Omondi amazing guy. Very nice.!!!

The service at this shop is fine. They get the job done but frequently are overwhelmed with customers and don't always have the time to discuss your car's needs. If you plan on dropping your car off after 2:00, expect to not get your car back within the day. They also recently canceled their shuttle service which used to run all day but now ends at 3:00.

Ben Boyd is nice, and interesting! Thanks to my dealer, Emmaneul. He explained all the functions in the car detaily. Toyota of Richardson is a right choice where you can buy your car.

Thank you Hector Santiago for always making every minute feel like we were best friends! And of course for taking care of the car I wanted!

Nicholas was amazing with explaining in detail the warranties. His patience while my Husband and I asked questions about each package was awesome. At the end we felt all our questions were answered and that Nicholas gave excellent customer service!

After being in a car accident I was asked to bring my car in for an estimate so they can order parts and then have my car in for repairs. I took my car in and Bill immediately said my car was not safe to drive and immediately put me in a car rental. Although my car had quite a bit of damage, they were very quick, professional and attentive. My car was finished within a week even though they were getting a lot of work in due to storms and hail. I was very pleased with the way they handled my claim and would recommend them to anyone. They are definitely top notch and know how to take care of their customers. BIG Thanks to Bill for looking out for my safety first!!!

Very smooth cash transaction. Great selection of RAV4 inventory. Our salesman Ryan Siegel was very professional, and accommodating to my budget requirements. A no hassle sales experience! In and out in about an hour and a half. I will buy another vehicle from this dealership at a future date.

My girlfriend went to the service center for an oil change and an alignment. They charged her an extra $300 for simple things (air filters, fuel injection, etc.) without even telling her. As a mechanic, and a decent human being this bothers me. I'll be there with her next time and it won't be at this location.

Ps. The mechanics name is Lee Schuster. Be weary, people.

Awesome team ! I had a great experience buying my first car here from Bruce.

It is the best place to get best pre owened cars in low price and charles (sales person that helped me to get my 2011 corolla ) and his boss are very genuine people to help the customers.

First time leasing a new vehicle (2019 Highlander) and I am extremely satisfied. I had been shopping around for a deal for quite some time and Toyota of Richardson gave me exactly what I was looking for. Patrick (fairly new salesman) was amazing! He was very attentive, very friendly, and really down to earth - he wasn t pressuring and trying to be salesy which was awesome! The fact that he put up with me means a lot! I am recommending him to anyone looking for a new Toyota. Also, Nick from finance was just as great, very informative and friendly. I felt like I was old friends with Patrick and Nick, which I have never ever felt with other salesmen/finance advisors ever before. Thank you Toyota of Richardson!

I had an awesome experience. Cesar and the team provided me with excellent service. i was and out in coulle of hours. i have already started to give referrals. I will be back to get my next vehicle in due time. Thanks again

It was my first visit and I highly recommend the professionalism and the great customer service. I will be back for all my CHR services

It was a no pressure easy process. Yonny was very nice and willing to really work to earn our business but without pressuring us corday in finance was very caring an knowledgable as well

Bought a certified pre-owned 2017 RAV4 SE this past weekend. Working with JP and Aaron was great! Would highly recommend them as they were very helpful, friendly, and genuine guys to work with on my first car purchase. I had done my research and knew which car I was wanting to look at before I came in. They were unbelievably helpful, listened to the things I had questions and concerns about, and helped me to find an agreeable solution to each of them. Also, they were very willing to work with my schedule and considerately answer the questions of the friends I had brought with me to get a second opinion. Both JP and Aaron were approachable, men of their word, and made me feel like they had my back throughout the entire process. Personally, I would not recommend Robert, as his approach did not match my more laid back personality. But JP and Aaron, 5/5 would recommend for their customer service and integrity. Especially to any other first time car buyers!

They called me, I made an appointment. I dropped off the car in the morning and picked it up in the afternoon. Everything was efficient and hassle free.

I also asked them to give me an estimate on bodyshop repairs, which they did as well.

I would recommend that they commission a client experience mapping. It would be invaluable information on what the client sees, and might incrementally improve an already great business.

Place is filled with thieves. They try to deceive people, they discriminate. They tried to scam us in our earlier visit. We could ve report to the police since they took our signed papers and switched it behind our backs with an unsigned one. They tried to rob us; a fraudulent act. Cheap act for a well known big company. I will make sure to tell this story to everyone one I meet and how disgraceful you all are.

I buy my car parts here .PEOPLE at parts
Department VERY helpful and nice .i will
Always shop here.good SERVICE

we bought a used truck in April 2018 for our sons first vehicle. we ve had nothing but issues. we looked and agreed to buy the truck before the paper was taken off and we drove it home in the dark. we had three people in the truck and my husband was driving it. well as soon as we get home and the paper was removed, my 14 yr old son noticed when the light was on the crack in the windshield exactly where the sales paper had been on. my husband brings it to the salesman s, Garry s attention and he was really nice about it and acted like it wouldn t be a problem to fix especially when the paper was right over it. he also said his manager would be able to pull up the original photos when they get vehicles before the paper covers it to see if the crack was there. he seemed very confident that they would have the photos of when they first recieved the truck and we were very confident the crack would be there because we knew he didn t hit anything. we went back and forth and the main problem was that the manager would say he would get back with us and not once has he. when i went in to ask to look at the photos all the manager pulled up was the photos they put up on the website that already had the sales paper covering up the crack. when you zoom in it s blurry but if you look close enough you can almost see the shadow of the crack from the sun but again it s too blurry to actually prove that. either way we had the truck one day, most managers wouldn t question it especially when they can t prove whether it was there or not so because he couldn t prove it and (chances are it was there since the paper covered it and we had the truck less than one day when we discovered it) he kept making up excuses saying he would ask his boss and get back with us and he never did. my husband even had an email where the manager stated he will let us know what they decide and still nothing. several messages on voicemails and still nothing.
the biggest problem was that we realized the a/c wasnt working as we test drove it so the salesman took it to service and they fixed it. got home and a few days later we realized the a/c wasn t blowing cold air again. so we took it back up there, left it a few days and they fixed it , a few weeks go buy and a/c again wasn t working so we took it back and left it a few days and when we went and picked it up, they tried to charge us for fixing it, even though we ve had problems with it since the day we bought it. now our truck is up there because again had an a/c problem. the a/c only turns on high and if you try anything lower it doesn t work at all. again we seem to keep having different problems after they ve fixed it this time the man calls and tells my husband they had to replace the truck blower motor and that it s going to cost $350 and coincidentally it s not related to the other and not under warranty, even though the a/c hasn t been truly fixed since we got it.
the horn also didn t work but they fixed that just fine. but if the horn wasn t working on a truck they sold then chances are they didn t actually check the truck out so they also most likely never noticed the crack on the right side of the windshield.
if you buy from these people, make sure all the things that belong in the truck are there also. we realized a few weeks after buying the truck that every one of the back seats headrests are gone. which is weird. but of course we can t say anything now.
we still have the texts from the salesman and my husband still has the email that the manager never replied back to. i m pretty sure his name was Aaron Grimshaw.
Common sense tells me if the horn wasn t working, there s a crack in the windshield, and the fact that no one noticed something wrong with the ac/blower and it still hasn t been fixed and seeing other reviews on true used sales side that they re not checking these used cars and trucks out. i feel like they re getting them traded in or out of auction and literally slapping a paper on it.

We agreed on a price then when I got approved by their finance department, they changed their mind and increased it $2,500 more! Not trust worthy and DO NOT recommend!

My wife and I had the pleasure of working with Mr. Chris Webb, Mr. Tracy Brown, and with Miguel in finance in the purchase of our RAV4. Our experience is one of the best we've ever had at any dealership. They were all friendly, professional, efficient and they offered us a great deal (oh, and thanks too, to the manager (Robert?) who lowered the price even further for us. Well done, gentlemen! You represent your company with grace and excellence. We will be back and we will spread the word!

Nice Sales Style..pressure free, very educational experience on Highlander models, great value we named our price and Toyota of Richardson met it without hassle.

Enjoying our Highlander Limited, its a great ride!