Good prices, but THEY WILL LIE! (Salesman named OC...

Good prices, but THEY WILL LIE! (Salesman named OC). Yes, yes, I know that is not abnormal for a used car dealership, but in my case their willingness to purposely deceive me was appalling and therefore warrants a written warning in order that your experience might go better. Bottom line: do your research and do not trust their pricing or trade-in offer: verify every price or they will take advantage of you!

I was enroute to Florida with my four kids and just stopping by for an ad I saw online, 2011 LE sienna for 18,900 I explained that I could not stay long, but would give an quick offer and then work out a deal via phone on my way back home, if agreed upon I would turn around.

Drove on toward home and got a call saying deal was good. I clarified: "So we are looking at 18,500 out the door including leather minus whatever you give me on trade-in because I do not want to turn around if this deal is still in negotiation." Dealer: "yes he (manager) said we can work with those numbers." So I unpacked the family (not an easy task) and set them up for the night, then drove back. Even as I was in there working paperwork, they were saying, "yep done deal, congratulations." Then they brought out their "deal."

In short their magic numbers added up to me paying sticker price and giving them my car for free, nice trick! They took the sticker price jacked it up 3,500 added 500 worth of dealer fees and then subtracted my trade-in, 4000, which was 1000 less than any other offer I have received and 800 less than Blackbook. All this adding up to WTF! I have seen trickery like this before, but it was when bargaining with local Afghans near Kabul!

The dealer came out and said, "oh no this was a big misunderstanding (I love this word, you hear it a lot at this place), this is a great deal." Let me explain this great deal by showing the price I would get if I simply called and negotiated NOTHING using their pricing for leather and trade-in.

Sticker/internet price (18,900) + Leather (1,600) = 20,500 - trade-in (4,000) = 15,500
Their Deal: Price (21,500) + Fees (500) = 22,000 - trade-in (4,000) = 18,500
Difference between their deal and simply calling: 3,000, nice right!

So make sure you do your homework and verify everything before you take their word for it because at Toyota of Richardson their word amounts to a future misunderstanding!