Below was my email to General Manager of Toyota of...

Below was my email to General Manager of Toyota of Richardson which wasn't responded. I was sold service plan and when I went for first service I was told that it takes half a day to do oil change as they don't have Honda Pilot filter. I am not sure why they sold service plan for Honda Pilot if they don't keep basic stuff in their service center.

Hi Steve,

Your company doesn't seem to care for customer issues. Please go through the email chain and let me know why you are not able to track my updates to Toyota Finance. Even though it's my primary concern, my whole car purchase experience with you guys is bitter. Below are the points of disappointment.

1. I wasn't offered test ride before buying the car. It was shown in dim light. (15-Feb-2014)

2. I wasn't explained on itemized pricing of different services added to my car. I was asked to sign electronically before seeing the overall price on paper.

3. Car wasn't ready as promised and there was 3 days delay

4. 4th day, I came to pick up and noticed that right headlight wasn't working and big scratch on the bumper

5. 6th day, headlight was fixed and scratch was covered up to some extent. No master key and I was given a duplicate key saying the previous owner didn't give them (I spent $150 at Honda to get master key)

6. 1st Apr I came to cancel the additional services and submitted the cancellation form. I was told that they will be updated to my account in a week or so.

7. 7th Apr I called Jared to find out why my account is not updated. He told it may take more than a week

8. Same week Jared told me that someone else from TOR will call me but they didn't. When I called for J**** again, somebody else told me that they just sent (after 2 weeks of my submission of the form) to Financing company.

9. From then on, I have been in touch with J*** but I don't see updates made to my account.

Thanks,

Subash