Was charged twice as much for room, than u would going directly to hotel. I had no idea this was a third party and wouldn't get assistance with it because of it being a third party. Nor does anyone from the number assist. I wish i had read the reviews and paid attention that these people doesn't work for the hotel itself.
I would put zero if I could. Please be careful. This website rips people off and doesn't refund their money, just book with hotel directly. No third party.
Only website I use when I'm travelling whether for business or pleasure.
Scammer at worst, incompetent at best. When we got to the hotel, there was no reservation for two people, no smoking, one pet. They were on the phone with the hotel and were not polite. In a follow up, they decided they were going to keep $14.99 and refund the rest, but later I got an email saying that would not refund a penny. I had to make a chargeback on my credit card who is currently investigating it. Stay away from them.
Quick and effective. Reasonable rates. Highly recommended.
Pay for two room and only one room was given to be. They wasted my time and wasn't able to go to my program. I have to spent an hour at the reception. It over an hour now and still here at the reception at Fairfield Hotel at Airport and the guy was also rude to me attending to people and ignoring me until I started complaining
They don't answer questions honestly. They "hide" a nonrefundable $20 fee they don't tell you about and say they don't have a supervisor or mailing address. Never go through them. It is cheaper through the hotel or online
If I had to choose between giving a money to an expert to find a good deal according to my budget and needs and doing all the research and other stuff by myself, I will better make sure to avoid any stress and get things done for me. Lot of fun
I have never had it fast like this, everything was on time and I am very satisfied with the services I received. The customer care representative make sure I was satisfied, I was called and pre-informed of every necessary changes and I want to say thank you.
Great Experience
I have used this company a handful of times now and have yet to have any issues. Always very straight forward with the booking process and the prices never seem bad either. I travel a lot and often at short notice and so its imperative I have access to a simple and quick website when booking my hotels. This site checks all my requirements and I shall continue to use with confidence.
Give the E in easy to use.
By far the best and most convenient site I've used to book a hotel room. Great rates and friendly receptionist.
This company is THE MOST DECEITFUL AND MISLEADING company I have ever dealt with. I went online to make a hotel reservation, I clicked on the hotel, had no idea at all I was on reservation.com because the website is designed to look just like the hotel website. I got the room I wanted and wanted to confirm, however the page never showed me a breakdown of fees. The cost of the room was $139.00, I clicked on that and the next thing I know, I get a screen saying that my transaction was complete. I did not know the total until I got a confirmation email- the total I ended up paying was $193.02!!!! I immediately called the customer service number (which was on the email I received) to tell them to cancel the transaction and ask why I was never given a breakdown of fees prior to the site confirming the reservation. I was sent a breakdown of fees in an email, the sales tax was DOUBLE what the actual hotel charged in sales tax. I asked how that is possible, they said that they have to charge a third party tax. WHY WOULD ANYONE USE THIS WEBSITE??? Of course when I told the useless customer service representative I wanted to cancel my reservation, she informed me that all of their transactions are nonrefundable. Of course they are, this is what thieves do! My friend booked at the actual hotel website and only paid $150.00 total!!!! I'm not sure how this company gets away with this. They make their website look just like the hotel website so you have no idea that you're about to get screwed out of money. I couldn't continue with this review without giving it a rating. That is the ONLY REASON that there is one star rating!!!! BEWARE OF THEIR UNDERHANDED TACTICS
DO NOT EVER BOOK THROUGH THIS COMPANY! I was a quoted a certain price for a hotel room, and was not told in advance of the $50 in service fees. I was not made aware of this until after I clicked submit on my reservation and an entirely new amount was charged to my card. I immediately called their customer service hotline, which was a joke. Even calling within seconds, they refused to cancel my reservation or refund me. Every customer service representative I encountered was rude and not helpful. This company is a perfect example of what POOR customer service looks like. I will never use them again.
Response rate was not tonly my likings but it was great nevertheless.
This website is awesome. It is very easy to use and gives access to many many hotels. I was able to choose one that suited my budget. Thanks a lot. I will definitely continue to use this website.
What a scam this company is. So if you google what ever vacation place your will be staying. Reservations.com pops up first BEWARE look to the left and it will say AD This is not your hotel page. When you call they Identifi that with the hotel you searched for but do not have any affiliations with the hotel. THATS THE SCAM FOLKS!! The DO NOT disclose that is non-refundable NOR THAT HEY ARE CHARGING YOU 100 DOLLARS IN FEES. Then in the email confirmation in BIG letters says non-refundable. I called immediately to cancel and they kept giving the the run around an BS 'my computer is rebooting or having issue and they put you on hold FOREVER While all the time they are just wainting for your debit card to process BECAUSE ONCE YOUR CARD PROCESSES YOUR ARE S.O.O.LUCK TO CANCEL. AND BY NOW YOU HAVE FIGURED OUT THAT YOU BEEN SCAM OUT OF FEES AND COMMISSIONS FOR THEM. AND WHEN ASKED TO SPEAK WITH MANAGER.... ALL THE MANAGER SAYS IS ITS TO LATE TO CANCEL BECAUS IT IS AN INHOUSE RESERVATION AT THE POINT. DO NOT USE THIS COMPANY BEWARE, BEWARE PEOPLE. MAKE SURE YOU ARE CALLING AND CHECKING WITH THE HOTEL AND VERIFY PRICES AND ASKED ARE YOU WITH A BOOKING SITE AND WILL BE COLLECTING FEES. i HOPE THIS HELPS YOU ALL!
Been here for almost a year now and I'm still loving it! This place still gives me a great service and my friend happy every time. I've met and made so many great friends here.
Helped me book a reasonable room with very late notice. Highly Recommended
When the Marriot tells you ..you have been misled.. This company uses misleading adds too lure you to their site ..which is not the Marriot cancel..and you are charged ..beware.. I am in Canada and didn't realize we were getting charged in USD until the receipt arrived ...the hotel is in Canada buyer beware
Best site for booking rooms. Great customer service too. Definitely recommend.
Excellent Website
The rates were great and the accommodations I got was superb.
Great and very quit services I can write a lot of good things about this Company but I don't think is necessary since I'm given them 5 stars.
Great job, very friendly and professional.
I made a mistake when booking my reservation, they would not work with me at all. Instead of booking two nights they booked me two rooms. I am paying over $300 extra because they are so rigid in their non-refundable clause. What made me the most disappointed was the hotel they were booking for had a three month window to re- book the room. Total disappointment
Terrible service! I was charged much more than promised and there was additional fees that I was never informed about. It was a great big rip off! I dont know how these people are allowed to do this.
Do not call this place. They literally lied to me about specific charges over the phone then refused to reverse the reservation. Not to mention they'll put you on hold until you wish you were dead or just want to give up.
The place is a scam! I still have not received a credit back to my credit card upon canceling a fraudulent reservation. It has been over their 7-13 day refund policy. I specifically asked if I was booking with the hotel and was told I was! They are deceitful and not trust worthy! Stay far, far away from this company!
I have used this website twice, once you make a reservation and you need to change it or cancel they will not let you, they say that they have a no refund and no changes on reservation policy.this is there policy, stay away or make sure you read the non refundable policy and no changes, it was just one night that I wanted to change ,and they said no! They start off saying that they will do everything they can, I haven't even told her what change I wanted she stated there non refund policy, i wasn't looking for a refund I just wanted to change the day . Plus they charge 14.00 to use there services. Things happen that you have no control over this no refund policy to me is not fair, the hotels that use this company will pay the consequences as well. Deal with the hotel directly you will be better off, they charge a service fee if you use them, ALL of them different name same policy. I just learned that they were taken to court in 2018 for inflatable fees without disclosing to the consumers, the 14.00 fee that I was charged, guess they did not learn because there still charging fees, I was not told of this fee and it is not disclosed.
Misleading as they pose to make you believe you are on the actual hotel website. prices non-refundable and in USD which is not noted where the price is visible. Terrible unhelpful customer service on the phone if you actually get in touch with them. Do not use this service and make sure booking online that you are actually on the real hotel website!
I had a problem and was kind of angry...I wrote to the customer support...but, my hopes to receive an anser were very low! I was surprised to receive a quick answer and...at the end, my probem was solved by the Customer support! I appreciate alot!
Scam, Scam , Scam. They hide their policies they lie to you and they try to make their site look like you re booking through the actual Hotel ! I will never book through them ever again ! They make it look like a good deal then they add about $30 worth of fees as they call it!
horrible customer service. My employee booked a room for a seminar and when he got to the hotel he was told there was no room reservation for him. This company so far has refused to refund the reservation fee. If you need customer service good luck getting anyone who speaks decent English.
I was traveling after Hurricane Florence so my plans had to change last minute on some of my reservations. These guys helped me settle everything with the hotel changes even when the room was prepaid and non-refundable. Very helpful and quick to respond.
Computer said there was an error when we tried to book, so we went directly to the hotel site to book. Then we received an email that the booking actually did go through, so we were double booked. Called customer service within 5 minutes of receiving the email, and was told we could cancel the reservation, but that we would still be charged the entire amount. Ridiculous. Extremely frustrated and very unhappy with this company.
This is a deceitful company and should be shut down. They pose as the hotel, overcharge you, and never tell you your reservation is non-refundable. When I called to complain i was hung up on, laughed at, then left on hold til finally I gave up. If you get reservations.com hang up immediately and go to the hotel site direct.
Great job! on time! efficient! professional! highly recommended...
Great Experience and very efficient customer service.
Very mis-leading, attempted to place reservation on hotels website, only to find it was not, and after $42 in taxes and fee's for a $140 charge; and what are fee's, and then another $19.99 non refundable service fee. Cancelled reservation, called hotel direct and saved $50 -- they would not budge on refunding the $19.99. NEVER AGAIN - I'M TELLING EVERYONE.
My son got in a serious accident and I need to be with him but can get a refund, the confirmation says refund is what the motels policy, motel told me they could help me if I would made Reservation with them. This company will not refund because of the language that they deceive you with. Will never use this again and everybody I can tell I will.NEVER WILL USE RESERVATIONS. COM again
Helped me to choose a great hotel based on my budget.
Helpful in every way from getting you a good rate to checking up with you after your visit. Great customer Service and excellent marketing
This website is very user-friendly. There are a lot of great deals and many options. Also, the prices are unbeatable! I would definitely recommend this service and will use every time for reservations.
They were understanding and granted me a refund when I made a reservation by mistake.
amazing staff, easy to use an manover website, EXCELENT customer care service and to top it off they get the job done in a TIMELY manner!
This company responded very quickly to my questions and the outcome was fair.
Their customer service saved my weekend getaway and I was able to get even better rates. They were so friendly and made sure I was happy with the final reservation, I so recommend to call them for your next trip, I will save their number to call them directly next time.
This website has helped me greatly over the years. Reliable and extremely efficient .
Never, ever use this company or any other Expedia affiliate.
We also thought we were booking directly with the hotel. We later learned that reservations.com pays to be the first search result and the hotel is unable to get it changed unless reservations.com chooses not to renew.
In our case, we were charged for several nights, instead of the single night we actually stayed. Reservations.com and Expedia basically played ping pong with my dispute, despite assistance from the hotel. Reservations.com appears to have no live customer service, chat only, and the wait to speak with a human at Expedia is hours long. There is even a wait to chat with a virtual agent. Don't bother in the event of a improper charge. Just cut to the chase, and dispute the charge with your credit card issuer.
The term "Kafkaesque" is overused, but an apt description of the Expedia experience.
DO NOT USE RESERVATIONS.COM
Went online to book a Hyatt hotel. Was doing it quickly. Well, silly me, didn't note that this was a third party site. It kind of looked like I was going to the Hyatt site. I went and booked only to realize that it was this other site. Difference in cost between reservations.com and Hyatt was nearly $130 (see picture). Same room, same conditions. I cancelled (with some difficulty) and rebooked but they keep $20 for their trouble and say I may not see my refund for 30 days. Not happy at all.
Special thanks to Yvon for all of her help solving my problem. She is very professional.
Very misleading company. Avoid them. Call center acts like it's the hotel chain. I booked a $107 room and the charge was $140. I didn't let that sink in until after they booked it. Then when I questioned it they said it was the room and tax. When I questioned that tax rate they were evasive, but I eventually got them to admit there was a $15 booking fee. They would not let me cancel and when I asked to speak to a supervisor, the agent disconnected the call.
The experience I've had with this company was marvelous. I look forward to doing business with them in the future
Have Been using this site for my Hotel booking for many years and I never had any issues! Keep it up,nice experience with amazing customer service.
Really good pricing and very informative, Thanks....
A location and the rooms were great; great meeting place for business. the reservation people mixed up a couple of things and fixed them right away, which was always good to have. i would recommend this to anyone looking for a solid choice in Columbus, GA
great website with a wide range of hotels at their disposal. A bit pricey but good nevertheless
This website is a joke, I got triple charged and was informed that the reservation did not go though, asked for them to cancel the transactions and after being on the phone for over an hour and transferred from one person to another to just tell me there's nothing they can do, for me to wait until the money goes back into my account. I don't have that kind of money to just wait 1-3 days, if there's no reservation they should be able to cancel the payment right a way. BTW the call center is somewhere overseas and the English is hard to understand.
IF YOU'RE IN CANADA: While it is true that they book your hotel, they are not quick to specify that the display prices are USD and they charge a service fee which makes the final invoice more expensive than booking directly with the hotel. Will not make that mistake again.
Should be arrested for fraud. Books incorrect reservations, refuses to refund even though it s their mistake. Clones websites, hijacks your computer, installs malware, terrible customer service. DO NOT USE! Don t click on website
The policy says no longer wait time of 5 min to get a live agent on the phone. Not only was I able to get through right away to make a reservation, but God for bid you want to cancel because I was on hold for 43 min, and then was hung up on when they finally picked up the phone . Finally got an agent on the phone only to be placed o hold again and again and again. Long story short I now have ton pay a service fee of 19.99 to cancel in spite of the horrible service received. I will never use them again and I would suggest the same for anyone booking a hotel. It's less to go directly to hotel site. I repeat I will never use this company again.
Today I called to book a hotel and jumped out of their phone number. I thought it was the phone number of the hotel I wanted to book. They were very unprofessional and asked for my zip code address. I told them many times and I got the zip code address wrong. I also booked the wrong hotel to another one. I have confirmed it countless times with them. I asked them to help me refund the hotel I booked and refund the money to me. They said no... I was speechless, this is not Are you stealing money? Everyone must not use this company
Utilized them for an office get away and my colleagues and I were amazed with the service we received.
I booked 2 reservations at a hotel and was charged two $19.99 charges. I called to cancel reservations and they told me that instead of canceling the reservation , they would refund the 2 charges. Waited and no refund called 4 different times and they said they were refunding and still no refund.
Reservation agent blatantly lied - looked at several hotels and rooms to find a pet friendly one, kept saying they had sold out and continued to offer more and more expensive rooms. Finally took one, which he also said was non-smoking. We got to the hotel and were told we had booked a smoking room and that no pets were allowed in any rooms in the hotel, so the cat had to sleep in the car. The manager of the hotel gave us a non-smoking room instead, which we had to pay for. It was $34 cheaper, meaning the rep had made a commission or something like that. The hotel manager said we should call the reservations agent to cancel the reservation and be refunded, so that we would not be charged for two rooms, and after an hour and a half on the phone, and after they spoke to him as well, the the rep told me expressly that I would be refunded. A couple days later I got an email from the reservations company saying that they would consider giving me a refund and would get back to me in 7-10 business days, but that they probably would not because they have a no cancellation policy that I had to agree to to book the room, and they asked for any documents I had to "support my case." When they did get back to me, they decided to give me a refund, minus an unspecified cancellation fee, and said I would get it in 10-15 business days.
Helped me book the best hotel at a really cheap price. Very good Customer service.
Best website. Very easy to use with a wide variety of hotels. Also I like that the prices has no hidden fees. I paid exactly what was shown on the website.
Great website! Very easy to use and it helped me save a lot of money. The customer service they offer is one of the best iv used, will definitely be using again and referring to friends and family! 10/10
Great travel company always trying make sure you have a great business, thanks.
It's not easy finding good quality hotels for low/affordable prices, but thanks to this website it was a breeze, they found a hotel for us (4people) within a SHORT timespan... NO other website is in comparison with this speed and efficiency.
Their ad came up first when searching for a specific hotel, so I mistakenly called them to book a room. Only while reviewing the confirmation email did I realize that a $14.99 service fee had been added and that the room is nonrefundable. I want everyone to know that this is a rip-off!
They were very helpful when I had to cancel my reservations due to a medical emergency. I will definitely use them again!
So, I had a problem. Somehow the right hotel but in the wrong city was reserved. Reservations web site says no refunds are allowed once you agree and buy the reservation. In my case it was more than $1200. It was so upsetting. I called and reported the mistake. Reservations investigated and in a day had my refund ready and sent to my credit card. I believe it was an honest mistake and they were fair and prompt. I ll be very happy to do business with them next time. Big thanks from me.
I booked a room with them thinking it was the hotels website because it looked the exact same. The room said it was $160 per night, ok not bad. After booking I didn't look at the total cause I assumed I would be charged the standard tax rate and fees. I MESSED UP!! They charged me and Extra $282.54 tax and service fee plus $14.99 for a single person booking(5 Night Stay). This averaged my room cost to be $230 per night!! After contacting to fix, HORRIBLE Customer Service!! I looked up other 3rd Party bookings and I would have only been charged $70 compared to $28.54 plus $14.99 STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!
Horrible customer service! I have been trying for 2 months to get them to refund a double charge. Crooks! They had no problem taking my money. They DID NOT pay the hotel so I had to pay the hotel with another payment. Yet reservations.com took the money from my account. I've sent receipts and called them numerous times. All they do is send me emails thanking me for bringiing this to their attention and ask for more information. It's THEIR mistake! I will never use them again. Crooks!
DO NOT EVER USE THIS SITE. THEY CHARGE MORE THAN THE HOTDL DIRECT. BAD SERVICE AND ARE IN PHILLIPINES AND CANT SPEAK ENGLISH
Excellent service very professional and knowledgeable. Would without doubt recommend to anyone!
Thank you! Amazing responsiveness, expertise, and customer service. Wow!
It was very fast, easy to process and the feedback was timely.
Very satisfied. The staff makes sure they take care of me and it's amazing. They called to make sure I got a new flight when one was canceled and they fixed a name change.
My Brother died of COVID 19. I call them to ask if I can change the dates on a reservation [not cancel]. I was told in the rudest possible terms that I booked a non refundable rate and could not change it.
Piss poor company to work with. Made a reservation on mobile site, mobile site did not break down all the extra fees they have until after I already put in card info and clicked reserve, and now they don t want accommodate and give me a refund.
Very trustful !provided quick Service! If you're looking for emergency service?these are the company you should try first.I would definitely recommend at this company to more people.Thanks.
Complete rip off. Rates are non-refundable and locked in the second you book. Much better to go to the hotel s website directly
I don't often come to this neighborhood, but when I do, I usually try to snag dinner at the House. Clean, relatively upscale (but not crazy) food with an Asian flair, I'm always impressed with the food quality. It can definitely get busy so make sure to make a reservation and give yourself time to find parking.
Beware of this company, you think you are getting reservation through your hotel and it is their company and they charge you $14.99 that is non refundable. I am contacting the Florida State Attorney General's Office and I see this company eventually becoming apart of a class action lawsuit.
I made a reservation based on the cost that was advertised ($50). Once the transaction was complete extra fees were disclosed, but not until it was complete ($82)! Then when I tried to cancel I was told this cost was non-refundable.
