Today I called to book a hotel and jumped out of t...

Today I called to book a hotel and jumped out of their phone number. I thought it was the phone number of the hotel I wanted to book. They were very unprofessional and asked for my zip code address. I told them many times and I got the zip code address wrong. I also booked the wrong hotel to another one. I have confirmed it countless times with them. I asked them to help me refund the hotel I booked and refund the money to me. They said no... I was speechless, this is not Are you stealing money? Everyone must not use this company