I have used this website twice, once you make a re...

I have used this website twice, once you make a reservation and you need to change it or cancel they will not let you, they say that they have a no refund and no changes on reservation policy.this is there policy, stay away or make sure you read the non refundable policy and no changes, it was just one night that I wanted to change ,and they said no! They start off saying that they will do everything they can, I haven't even told her what change I wanted she stated there non refund policy, i wasn't looking for a refund I just wanted to change the day . Plus they charge 14.00 to use there services. Things happen that you have no control over this no refund policy to me is not fair, the hotels that use this company will pay the consequences as well. Deal with the hotel directly you will be better off, they charge a service fee if you use them, ALL of them different name same policy. I just learned that they were taken to court in 2018 for inflatable fees without disclosing to the consumers, the 14.00 fee that I was charged, guess they did not learn because there still charging fees, I was not told of this fee and it is not disclosed.