So, I had a problem. Somehow the right hotel but i...

So, I had a problem. Somehow the right hotel but in the wrong city was reserved. Reservations web site says no refunds are allowed once you agree and buy the reservation. In my case it was more than $1200. It was so upsetting. I called and reported the mistake. Reservations investigated and in a day had my refund ready and sent to my credit card. I believe it was an honest mistake and they were fair and prompt. I ll be very happy to do business with them next time. Big thanks from me.