Horrible customer service! I have been trying for...

Horrible customer service! I have been trying for 2 months to get them to refund a double charge. Crooks! They had no problem taking my money. They DID NOT pay the hotel so I had to pay the hotel with another payment. Yet reservations.com took the money from my account. I've sent receipts and called them numerous times. All they do is send me emails thanking me for bringiing this to their attention and ask for more information. It's THEIR mistake! I will never use them again. Crooks!