Scammer at worst, incompetent at best. When we got...

Scammer at worst, incompetent at best. When we got to the hotel, there was no reservation for two people, no smoking, one pet. They were on the phone with the hotel and were not polite. In a follow up, they decided they were going to keep $14.99 and refund the rest, but later I got an email saying that would not refund a penny. I had to make a chargeback on my credit card who is currently investigating it. Stay away from them.