This website is a joke, I got triple charged and w...

This website is a joke, I got triple charged and was informed that the reservation did not go though, asked for them to cancel the transactions and after being on the phone for over an hour and transferred from one person to another to just tell me there's nothing they can do, for me to wait until the money goes back into my account. I don't have that kind of money to just wait 1-3 days, if there's no reservation they should be able to cancel the payment right a way. BTW the call center is somewhere overseas and the English is hard to understand.