AVOID THIS COMPANY AT ALL COSTS!!!!!!! Awful exper...

AVOID THIS COMPANY AT ALL COSTS!!!!!!! Awful experience with this mob. Called them to book an engineer to carry out some repairs on my bathroom, gave them all the details of the work in hand and booked them in to attend. Apart from the adviser being slightly arrogant and rude on the phone, everything was fine so far. I was advised I would receive an email to confirm the booking, however this only came 2 days prior to them attending. It stated they would attend between 8-10am. I noticed the work scope description wasn't accurate so I called them up the next day to double check they knew what they had to do and they were going to attend, the adviser changed the work scope and said the engineer had not been allocated yet which prompted me to ask if the engineer would definitely attend, they replied they could not "guarantee" an engineer would be allocated (this was less than 24 hours before they confirmed they would attend!). The adviser again was arrogant and rude and I really sensed he had an attitude, the customer service at this company are so poor. After this unconvincing call, amazingly, I was still unsure if the engineer would even turn up in the morning. I took the morning off work to be here for them. 10am came and went and no engineer. I called them up and asked where they were, the adviser seemed clueless and put me on hold for about 5 mins, she came back and told me the engineer would arrive at 4-5pm that day instead. I explained they had confirmed a different time in the email and the inconvenience this has caused me and the adviser just said "I don't know whats happened here". I then just cancelled the booking and contacted a local company in Glasgow who are going to come out to do the job for me in a few days. Do yourself a favour and scroll past this company on google. Better to use a local company who value their customers!!